Dynamics 365 & Power Platform Developer Resume

Vishnu Reddy V

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Dynamics 365 & Power Platform Developer

PROFESSIONAL SUMMARY

Software Developer with 5+years of experience specializing in Microsoft Dynamics 365 Customer Engagement and the Power Platform. Skilled in developing and customizing solutions using Power Apps (Canvas and Model-driven), Power Automate, and Dataverse to streamline business processes. Proficient in building custom plugins, workflows, and JavaScript-based enhancements within Dynamics 365. Experienced in integrating external systems through RESTAPIs and Azure Logic Apps. Adept at translating business requirements into scalable CRM solutions across industries like retail and manufacturing. Familiar with Agile practices, Azure DevOps, and Power Platform pipelines to support efficient development and deployment lifecycles. Experienced in building reusable low-code components, solving complex business problems, and collaborating across technical and non- technical teams to deliver Power Platform solutions from design through deployment and support.

CORE COMPETENCIES

Dynamics 365 Customization Power Platform (Apps, Automate, BI) Azure Integration (Logic Apps, Functions) CI/CD with Azure DevOps Dataverse & Data Governance SSRS & Power BI Reporting C#, JavaScript, X++ Agile & SDLC REST APIs Plugin & Workflow Development Cloud Automation Cross-Functional Collaboration

TECHNICAL SKILLS

Power Platform & Dynamics 365: Power Apps (Canvas & Model-Driven), Power Automate, Power BI, Power Virtual Agents, Dataverse, Dynamics 365 (Finance & Operations, Customer Engagement/CRM), PCF Controls, XRM Toolbox, Configuration Migration.

Programming & Development: C#, .NET Framework, JavaScript, TypeScript, X++, SQL (T-SQL), RESTful APIs, Web API Development, JSON, XML.

Cloud & Integration: Microsoft Azure (Logic Apps, Azure Functions, API Management, Azure Service Bus), Azure DevOps (CI/CD Pipelines, Repos, Boards), PowerShell Scripting, Application Insights, Git/GitHub Version Control.

Database & Data Modeling: SQL Server, Azure SQL Database, Data Modeling (Star & Snowflake Schema), SSIS, Power Query, DAX, Entity Framework.

Reporting & Visualization: Power BI (DAX, RLS, Report Builder), SSRS, Excel (Power Query, Pivot Tables, VBA Macros), Tableau (Basic Exposure).

DevOps & Automation: Azure DevOps (Build/Release Pipelines), GitHub Actions, Jenkins (CI/CD), Automated Deployment Scripts, Environment Management.

Methodologies & Documentation: Agile Scrum, SDLC, Requirements Gathering, FRD/FDD/TDD Documentation, UAT, Test Case Design, Code .

Review Tools & Platforms: Visual Studio, VS Code, SQL Server Management Studio (SSMS), Postman, SharePoint, Confluence, JIRA, Microsoft Teams.

PROFESSIONAL EXPERIENCE

The Home Depot Charlotte, NC

Dynamics CRM & Power Platform Developer June 2024- Present

Implemented Dynamics 365 Customer Service to effectively manage regulatory compliance queries across global markets, enhancing response efficiency and regulatory adherence.

Integrated Power Automate flows with Microsoft Teams, Outlook, and SharePoint, automating alerts and document routing to streamline communication processes.

Configured web roles, entity permissions, and authentication settings in Power Pages, ensuring secure access for external stakeholders across multiple global business units.

Developed backend services and business logic for compliance workflows using C#, .NET, and Dynamics 365 plugins, contributing to a significant reduction in compliance-related downtimes.

Designed Power BI dashboards tracking safety metrics, CAPA closures, and regulatory timelines, increasing visibility for management across global units.

Built Python scripts to preprocess regulatory data and feed it into Dataverse via REST APIs, enabling a 50% reduction in manual data entry efforts and improving data quality for Power Platform workflows.

Deployed Azure Logic Apps for automating SharePoint document classification and metadata enrichment, improving document retrieval times by 40%.

Integrated Dynamics 365 with external systems (SharePoint, Outlook, internal SOP databases) using REST APIs and Azure Logic Apps, resulting in a seamless information flow across departments.

Managed CI/CD pipelines via Azure DevOps for D365 solution deployments, enabling automated plugin tests and enhancing UAT tracking accuracy by 30%.

Created reusable Power FX formulas and custom expressions within Canvas Apps, facilitating role-specific views and business rules that improved user interface efficiency.

Implemented ALM practices using Power Platform pipelines and Azure DevOps to automate solution deployment across development, testing, and production environments, minimizing deployment errors by 25%.

Managed environment-level configurations, implementing DLP policies and governance practices that ensured secure and compliant app development paths.

Accenture Overland Park, KS

Dynamics CRM & Power Platform Developer Jan 2023- May 2024

Implemented Dynamics 365 CE for internal IT ticketing and asset management

Designed and delivered reusable Canvas components, accelerating app development cycles.

Automated service desk workflows with Power Automate, reducing response time by 35%

Developed custom .NET plugins for SLA validation, task escalation, and external API integrations.

Built a Power Pages portal to allow IT staff and field service users to log and track support tickets, integrating with Dynamics 365 Customer Service and automating workflows via Power Automate.

Created Python automation scripts to extract and transform SLA reports from legacy systems, integrated into Power BI dashboards via shared datasets.

Created interactive Power BI reports for SLA tracking, technician workload, and system uptime.

Maintained CI/CD pipelines using Azure DevOps, including automated unit tests for .NET components.

Optimized model-driven apps with JavaScript and plugin logic to enforce business rules.

Defined entity relationships and created calculated and rollup fields in Dataverse to support SLA and performance tracking.

Participated in peer code reviews and enforced TDD practices for plugin and automation script development.

Deployed and maintained Power Platform solutions using managed and unmanaged layers with version-controlled deployments in Azure DevOps

Zetaion Pvt Ltd Bengaluru, India

Dynamics 365 Backend Developer Mar 2020-July 2022

Built Power Apps & Automated store support processes through Power Apps, enhancing internal IT and logistics operations to improve service efficiency across 500+ retail outlets in India.

Customized Dynamics 365 Sales and Field Service modules to optimize operational support across retail locations, directly contributing to a 30% improvement in service turnaround times.

Built mobile-ready Canvas apps for inventory checks and technician assignments, increasing on-site operational productivity by 25%.

Developed .NET-based integrations with SAP and in-house logistics systems via Azure Functions and REST APIs, ensuring seamless data flow and accuracy across platforms.

Executed data migration from legacy CRM to Dataverse using Power Query and SSIS, achieving a 100% data integrity success rate during the transition.

Utilized Python and Azure Functions to automate ETL pipelines connecting retail logistics data into Dataverse and SharePoint-integrated systems, reducing data processing time by 50%.

Integrated SharePoint with Dynamics 365 for centralized document access across retail zones, improving operational collaboration.

Developed Power Automate flows that integrated Dataverse, SharePoint, and external APIs to manage inventory transfers and real-time notifications, streamlining logistics operations.

Configured licensing, security roles, and field-level access across multiple apps to ensure data segmentation, achieving compliance with internal security protocols.

Led platform governance efforts by documenting reusable components and defining naming conventions and data policies for app builders, enhancing development standardization.

Participated in sprint planning, demos, and authored technical design documents for .NET and Power Platform solutions, fostering better cross-functional collaboration.

EDUCATION

Master of Science in Computer Science – University of Central Missouri, USA

Bachelor of Technology – Jawaharlal Nehru Technological University, India

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