Senior ServiceNow Platform Engineer & Process Optimizer

Benjamin saeed

Senior ServiceNow Process Optimization Consultant Platform Engineering

Leader CMDB, Discovery & Automation Specialist

***************@*****.*** 504-***-**** New Orleans, LA 70115 PROFESSIONAL SUMMARY

ServiceNow professional with 10 years of experience delivering enterprise solutions across ITSM, ITOM, HRSD, CSM, and SecOps. Skilled in platform configuration, scoped app development, Glide API scripting, and Service Portal customization. Strong expertise in CMDB modeling, Discovery optimization, Flow Designer automation, and orchestration workflows. Proficient in integrations using IntegrationHub, MID Server, REST/SOAP, OAuth, and SAML. Experienced in CI/CD pipelines, ATF, platform security, domain separation, and environment management following ITIL, Agile, and governance best practices. TECHNICAL SKILLS

Core Development & Scripting

JavaScript, Glide API, Flow Designer, Business

Rules, Script Includes, Client Scripts, UI Policies, Scoped Applications, Asynchronous Execution,

Event-Driven Programming

Automation & CI/CD

GitHub Actions, Jenkins, Scoped Pipelines, Update

Sets, Automated Testing Framework (ATF)

ServiceNow Modules

ITSM, ITOM (Discovery, CMDB, Event

Management, Service Mapping), GRC, SecOps,

HRSD, App Engine Studio

Cloud & Infrastructure

ACC, CMDB Class Models, Tag-Based Discovery,

Service Mapping, AWS, Azure, GCP

Backend Engineering

GlideRecord, GlideAjax, GlideAggregate, Scripted

REST APIs, Flow Designer with Script Steps

Security & Access Control

Scoped ACLS, RBAC Modeling, Contextual Access

Rules, Domain Separation

Integrations

REST/SOAP, Scripted APIs, MID Servers,

IntegrationHub Spokes, OAuth 2.0, JWT, LDAP,

SCCM, Azure AD

PROFESSIONAL EXPERIENCE

Senior ServiceNow Platform Engineer, Amedisys

•Expert in ServiceNow development using JavaScript, Glide API, Client Scripts, UI Policies, Business Rules, and Script Includes.

•Developed scoped apps, catalog items, record producers, and Service Portal components for scalable, user-focused solutions.

02/2021 – Present

•Built integrations using REST, SOAP, OAuth2, SAML, MID Server, IntegrationHub, and Flow Designer.

•Experienced with ATF automation, update set governance, ACL security, and Git- based CI/CD.

•Strong foundation in CMDB, Discovery, Service Mapping, and platform performance optimization.

•Certified CSA, CAD, CIS with strong communication and requirements-gathering skills.

Senior ServiceNow Developer/Consultant, Lumen

•Led requirements analysis and architecture design to deliver scalable ServiceNow solutions.

•Built secure, modular ITSM/ITOM/HRSD/CSM solutions aligned with platform best practices.

11/2019 – 01/2021

•Developed integrations (REST, SOAP, OAuth2, SAML, JDBC, MID Server) and automated workflows via Flow Designer and IntegrationHub.

•Established platform governance, ACL models, CMDB structures, and security standards.

•Improved performance, automated testing (ATF), and managed Git-based CI/CD for reliable releases.

ServiceNow Consultant, Avenue Stores,

•Defined ServiceNow strategy, architecture roadmap, and governance standards.

•Designed scalable, secure ITSM/ITOM/HRSD/CSM/SecOps solutions. 01/2017 – 10/2019

•Architected integrations using REST, SOAP, OAuth, SAML, and event-driven patterns.

•Established CMDB structures and platform security controls.

•Improved performance, automated testing, and oversaw CI/CD and release governance.

•Provided architectural leadership and cross-functional platform guidance. ServiceNow Developer, Gymboree

-.Configure and customize ServiceNow modules using Glide scripting.

•Support ITSM, ITOM, CMDB, and Discovery operations. 07/2013 – 12/2016

•Build secure integrations (REST, SOAP, MID, OAuth).

•Automate workflows with Flow Designer and IntegrationHub.

•Handle upgrades, troubleshooting, and performance tuning.

•Provide documentation and technical support

CERTIFICATIONS

Certified System Administrator

(CSA)

ITIL v4 Foundation

Certified Application Developer

(CAD)

Certified Implementation

Specialist (CIS)

EDUCATION

Bachelor in Computer Science, UMT (University of Management and Technology)

Contact this candidate