Customer Service & Operations Associate
Resume:
Jayla Martin
Memphis, TN *****
*********@*****.***
Professional Summary
Resourceful professional with over 4 years of experience in customer service, account management. Proven ability to adapt quickly, deliver excellent service, and handle diverse responsibilities in fast-paced environments. Seeking to leverage strong communication and organizational skills as a Customer Service Representative to add value to a dynamic team.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
TITLEMAX / TMX FINANCE-Memphis, TN
February 2025 to Present
* Scheduled appointments for potential customers and answered over 20 calls daily to support business operations
* Handled collections and processed title and personal loans for customers
* Processed cashier checks for paid-out accounts and managed debit card payments over the phone
* Checked and updated repo systems to maintain accurate account records
* Completed post office and bank deposit runs to support daily financial operations
* Greeted every customer with a smile and delivered excellent customer service STC Advocate
CARVANA-Memphis, TN
August 2024 to November 2024
* Processed payout checks to customers both digitally and in person
* Delivered cars to customers who purchased online, ensuring a smooth handoff
* Traveled to different states to interact with customers about selling or purchasing vehicles
* Provided great customer support throughout the sales and delivery process Substitute Teacher K-12
Kelly Educational Services-De Soto, MS
October 2023 to August 2024
* Served as substitute teacher for Desoto County Schools, covering grades PreK-12 Security Patrol Officer
Corporate Protective Solutions-Southaven, MS
March 2023 to July 2023
* Patrolled inside and outside warehouse buildings to ensure safety and security
* Locked and secured south lot gate after 5:30pm to maintain property security Warehouse Associate
GXO Logistics-Horn Lake, MS
November 2022 to March 2023
* Packaged orders that were mobile or hand-picked from different zones
* Boxed and sent packages down the conveying lane for shipment Order Picker
Carquest Auto Parts-Southaven, MS
February 2020 to March 2021
* Picked general car parts orders for shipment and inventory management Package Handler
Williams-Sonoma, Inc.-Olive Branch, MS
November 2020 to January 2021
* Unpacked and placed items on tables, labeled them, and prepared for shipment Cashier/Customer Service
Hydeaway Grill-Southaven, MS
October 2018 to August 2019
* Handled cash drawer and processed food orders for customers
* Managed cash transactions and provided friendly customer service Education
Medical Assisting (Diploma)
Concorde Career College-Southaven, MS
December 2018 to November 2019
General Studies (High school diploma)
Pennfoster Home School
December 2018 to April 2019
Skills
• Data entry
• Loan processing
• Computer literacy
• Heavy lifting
• Microsoft Word
• Phone etiquette
• Microsoft Office
• Microsoft Excel
• Customer service (4 years)
• Filing
• First aid
• QuickBooks
• 10 key typing
• Manufacturing
• Accounting software
• Office experience
• Microsoft Outlook
• Accounts receivable
• Google Docs
• Account management
• Microsoft Powerpoint
• Accounts payable
• Google Suite
• Word processing
• Call center experience
• Order fulfillment
• Title processing
• Communication Skills
• HIPAA
• Order picker
• Typing
Certifications and Licenses
CPR Certification
Teaching Certification
Driver's License
AED Certification
First Aid Certification
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