Remote Sales & Customer Service Specialist
Resume:
Lucia LaFleur
Customer-focused individual eager to utilize my experience in
sales and customer service for maximum success.
Los Angeles, CA 90043
**************@*****.***
EXPERIENCE
Green Solar Technologies-Green Home Systems-Echo Bright Power— Inside Sales Representative ( office 3 yrs, remote 5 yrs) April 2018- PRESENT
16133 Ventura Blvd. Encino, Ca, +
Conduct direct telephone sales with a focus on effective and articulate spoken and written communication. Demonstrate active listening to understand customer needs and provide tailored solutions. Build rapport with clients to enhance customer relationships and satisfaction. Proactively follow up with clients and address concerns as well as overcome objections. L.A.U.S.D, — Elementary School Teacher
November 1996- -October 2013
24th Street Elementary, 2055 W. 24th Street Los Angeles, CA 90045 Created engaging and informative lesson plans for elementary school students. Delivered lessons effectively fostering a positive and inclusive learning environment. Managed classroom activities and atmosphere. Assessed student performance and provided constructive feedback. Lead after-school programs, including arts and crafts club and the community garden. Coordinated and headed holiday performance programs. Served as the grade level chair, contributing to curriculum development and collaboration among teaching staff. Bilingual Parent Communication. Communicated with parents and students in both English and Spanish. Fostered strong partnerships between home and school. Hotel Nikko @ Beverly Hills — Front Desk Manager, Concierge, Accounts Receivable
January 1991 -November 1996
465 S. La Cienega, Los Angeles, CA
Completed a two-week professional customer service training program. Created Weekly schedules for 3 departments -Reviewed and Reported payroll. Greeted and checked in/out guests with a focus on providing exceptional service. Handled reservations, inquiries, and phone calls with professionalism and efficiency. - Managed guest requests, complaints, and concerns in a timely manner to ensure guest satisfaction. Utilized hotel management software for bookings, payments, and rooms. SKILLS
Technical proficiency with
Multiple CRMs and Dialers.
Professional Customer Service
Sales Acumen
Remote Work Experience
Customer Retention
Adaptability
Data Analysis
Problem Solving
Overcoming Objections
Active Listening
AWARDS
Top Salesperson of the Year
2022
Top Salesperson of the Year
2023
LANGUAGES
English and Spanish
EDUCATION
University of Oregon, Eugene, Oregon Bachelor of Arts School of Architecture, August, 1983 to October, 1990 National University, Los Angeles —Single Subject Teaching Credential
November, 1996 to - November, 1997
REFERENCES
Noah Rotenburg CEO of Echo Bright Power 310-***-**** Robbie Hebert Managing Director of Echo Bright Power 310-***-****
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