Front Office & Customer Service Specialist

Lee-Ann Mary Challenger Daley

Katy, Tx ***** 281-***-**** *************@*****.***

Professional with comprehensive experience in front and back office operations, adept at managing high- volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Skilled in building client relationships. Flexible and adaptable Dependable and responsible Multitasking Abilities

Customer escalation handling Problem-solving and critical thinking Telephone skills Data entry

Verbal and written communication Appointment scheduling Greeting and seating clients File management

Administrative support Multi-line telephone operation Professional demeanor

Private Home Care Provider, 06/2024 - 05/2025

Delia George – Houston, US

• Helped clients gain independent living skills.

• Achieved punctual attendance for 100% of scheduled appointments.

• Ensured optimal client safety.

• Developed personalized daily care plans for clients. Maintained detailed records of client progress, enabling accurate assessments and adjustments to care plans as necessary.

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• Built client trust.

Summary

Skills

Work History

Collaborated effectively with fellow caregivers, sharing insights and best practices to enhance overall quality of care for clients.

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• Implemented effective communication strategies to foster trust with clients and families. Customer Service Manager, 10/1992 - 03/2024

Unicomer Group – Roseau, West Indies

• Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.

• Coordinated communication between departments to enhance information flow and service delivery.

• Handled multi-line phone system, effectively directing calls and addressing inquiries with professionalism.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Provided exceptional customer service, resolving inquiries and enhancing visitor experiences.

• Trained new staff on front desk protocols, ensuring adherence to operational standards.

• Maintained accurate records of incoming and outgoing correspondence for efficient tracking.

• Coordinated cross-functional initiatives to enhance overall customer experience across departments.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• Managed escalated issues, ensuring timely resolutions while maintaining positive client relationships. Diploma: Human Resources Management

University of Cambridge - UK

High School Diploma: High School

ICS Canada - Westmount, QC

References Available Upon Request

Education and Training

References

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