Bilingual Customer Service Specialist Seeking Growth

Yodachi I. Padro-Rodríguez

***** ******* ***** *****, ******* FL 32824

Mobile: 646-***-****/ email: *********@*****.***

Objective

Gain work experience and explore new areas by sharing my knowledge Providing assistance to customer and the satisfaction of their standards. Fluency in Spanish and English facilitates communication with clients from diverse backgrounds. I am excited to contribute my professional experience and commitment helping others.

Qualifications and Skills

Bilingual in Spanish and English, both verbal and written, responsible, honest, organized, punctual, fast in learning, hands on experience in MS Office Product (Excel, Word, Power Point), Quick Books, Photoshop, Illustrator, Sabre System for airlines reservations, excellent work disposition, can work individually or in a team, creates a good work environment, ease in following instructions on job duties and in labor law matters.

Education

Bachelor’s Degree in Sciences, with major in Nursing, May 2014 Metropolitana University, Cupey Campus, San Juan, PR Associate’s Degree in Graphic Arts, May 2004

Atlantic College, Guaynabo, PR

Associate’s Degree in Airlines and Tourism, May 2001 MBTI, San Juan, PR

High School Diploma, May 1996

Amalia Marín School, San Juan, PR

Work Experience

Administrative Assistant, John Robles & Associates, San Juan, PR 2000-2005

- Prepared, organized, and filed documentation of external audits to Financial Institutions.

- Performed company bank’s account reconciliation, monthly payments, financial statements and quarterly tax filing.

Customer Service, Open Mobile, Guaynabo, PR 2007-2012

- Assisted in responding to phone calls and collection of services, and in suggesting / evaluating tools to facilitate and/or improve call center’s functions/operations. 2

Graphic Artist, Anovis Corp, San Juan, PR 2007

- Prepared graphic art for instruction manuals on manufacturing of medical machines for Bristol Myers Squibb, among other pharmaceuticals.

Tele-Merketing, El Día Directo, Guaynabo, PR 2003-2004

- Sold of pre-approved credit cards. Thereafter, I was assigned to call center’s quality control functions, supervised calls, and prepared sales reports, employees’ time schedule and time reports. References – To be provided upon request.

Contact this candidate