Part-Time Data Entry / Virtual Assistant Candidate
Resume:
Patricia J. Ramsey
**** *******, *******, ** *****
*************@*****.***
Professional Profile
Performance driven, ownership of work and reputation for removing obstacles and making things happen
Manage multi-function team, execute plans, organize and manage diverse teams, promote communication and awareness, provide motivation for achievement
Results oriented leader committed to success and accustomed to maintaining strong client relationships
Skilled coalition builder with multicultural experience
Excellent client centered skills
Exceptional interpersonal communicator, presenter, and negotiator
Excellent relationship with various community resources
Professional Experience
Case Management Coordinator, Make A Difference, Inc., Memphis, TN 3/11 to present
Directly supervise and coordinate the general daily operations of the case management team to achieve program goals for all clients.
Provide all direct case management services as necessary
Coordinate housing for clients with special needs who require assistance.
Assist clients with finance budgeting and assist with applying for social security disability benefits thru the SOARS process.
Develop Community Resource Directory for Agency utilization
Ensure that client receives necessary ongoing case management and resource management
Establish and maintain effective communication with all staff that will result in all parties involved in client’s case having information needed to assist the client with attaining the goals specified in their treatment plan.
Ensure that all case managers receive adequate training in applying for community resources including, Food Stamps, Payee assistance, Medical insurance, and Social Security benefits including the SOAR Program.
Provide direct intervention to client as the need arises.
Provide adequate discharge planning and follow up with graduating clients.
Recovery Support Specialist for Jericho Project Comprehensive Counseling Network, Memphis, TN 5/10 to 3/11
Complete Community Linkage Plan including mental health and substance abuse co-occurring treatment needs
Meet with referrals in jail and begin engagement and development of linkage plan
Provide intense case management to Jericho clients for 120 days
Meet with Jericho Roundtable twice a month for client staffing
Meet once a week with Jericho clinical team for client staffing
Develop individual case management service plans and treatment plans
Provide medication monitoring
Assistance with daily living activities as needed
Provide crisis intervention services when necessary
Provide transportation services as necessary (court appearance, mental health appointment, and community resources)
Serve as an advocate for client as necessary
Develop transitional service plan for graduating Jericho clients
Keep all clinical records current including the 3 month treatment plans
Develop and complete Transitional Service Plan with consumer input and agreement
Provide supportive therapeutic services as needed such as supportive individual counseling and supportive family counseling
Work closely with Jericho therapist and psychiatrist on clients behalf
Maintain caseload of 15 to 20 clients at a time
Adult Continuous Treatment Team Case Manager Comprehensive Counseling Network, Memphis, TN 4/08 to 5/09 and 8/09 to present
Provided intense case management to clients with severe and persistent mental illness and substance abuse
Provided crisis intervention services as necessary
Provided medication monitoring
Provided transportation for those clients with barriers to treatment to mental health appointments and other community resources
Created relationships with family members as it pertained to clients mental health treatment
Developed individual case management services plans and treatment plans
Kept all clinical records current
Worked closely with CCN therapists and mental health practitioners on behalf of the client
Maintained a case load of 25 clients
Ryan White Part a Manager Memphis/Shelby County Health Dept., Memphis TN 08/07 to 12/07
Managed Ryan White Part A Program
Maintained relationships with and provided support to Part A funders
Created relationships with other medical programs to implement HIV care services in the 8 county TGA
Accompanied accountant to funded agencies to review Part A allocations
Liaison between HRSA and Part A funders
Created relationship with the Substance Abuse Providers in the 8 county TGA
Title II/Prevention Lead Agent United Way of the Mid South, Memphis TN 04/02 to 08/07
Managed Ryan White Part B, CDC Prevention Grant, and Governor’s Grant on HIV testing, convened grant review process, and distributed funds to grantees
Provided support to all Mid South Coalition on HIV/AIDS general and committee meetings and served as a resource for the community inquiring and information on HIV services
Provided technical assistance and support to funded agencies. Supervised HIV Community 8 county Needs Assessment in compliance with HRSA requirements
Served as United Way representative on the Mid South AIDS Fund Board
Case Manager for Ryan White Program Christ Hospital, Jersey City, NJ
08/00 to 07/01
Performed intakes, assessed for concrete needs, completed comprehensive treatment plans and periodic treatment reviews, referred client to appropriate social services agencies, made home visits
Provided education on HIV/AIDS, performed inpatient case management duties for my caseload and completed assessments of new cases
Provided crisis intervention when necessary
Adult MICA Case Manager Jersey City Medical Center, Jersey City NJ
03/98 to 08/00
Performed intakes and assessments for concrete psychiatric needs, completed treatment plans and reviews at an outpatient HIV/AIDS medical clinic for an ethnically diverse population base with mental health, domestic violence and substance abuse problems
Worked closely with staff psychiatrist on behalf of client
Facilitated Mentally Ill and Chemically abused (MICA) support group for women with HIV/AIDS
Provided crisis intervention when necessary
Adult Outreach MICA Case Manager Catholic Community Services, Newark NJ
02/97 to 02/98
Assisted clients in finding HIVAIDS treatment resources, transported clients to appointments and conducted home visits
Established and ran HIV Women’s Support Group/Drop in Center
Worked in conjunction with staff psychiatrist in areas of medication, treatment, and education on behalf of the client
Provided crisis intervention when necessary
Volunteer Experience
Board Member (Secretary), Community Recovery Center, Memphis TN
Board Member (Secretary), A More Excellent Way, Memphis TN
Volunteer Administrative Assistant, St. Andrews Community Center, Memphis TN
Youth Advisor, Youth United Way, Memphis TN
Certified HIV Tester, National Black HIV/AIDS Awareness Day, National Testing Day, Memphis TN
Board Member (Secretary), Shelby County Syphilis Coalition, Memphis TN
Youth Advisor, Montclair Branch N.A.A.C. P. Youth Council, Montclair NJ
Executive Board Member (Secretary), Montclair Branch N.A.A.C.P., Montclair NJ
Education
Bachelor of Science in Psychology/Specialization in Mental Health
New Jersey City University
August 1995
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