Healthcare Administrative Specialist with Billing & Records Experience

Laura Mabry

Boise, ID *****

*******@*****.***

+1-208-***-****

Authorized to work in the US for any employer

Work Experience

Billing Remote

St Luke's Hospital-Boise, ID

September 2024 to August 2025

I was to perform Medicare hospital billing in the morning and edits in the afternoon. The duties consisted of auditing errors, adding modifiers when necessary and correcting CPT coding. One month before I departed our team also took on medicare advatage claims. Medical Records Specialist I Hybrid

Datavant/Ciox St Luke's-Boise, ID

June 2023 to August 2024

Contractor for one of the largest healthcare employers, St. Luke's. I audit medical record requests for HIPAA compliance. I log all incoming requests into EMR, fill requests through Eric. Prioritize requests by legal, social services, patient requests and most often insurance companies. Medical Records/ *Member Services Hybrid

Blue Cross of Idaho-Meridian, ID

October 2019 to April 2023

It was my responsibility to obtain medical records from corresponding providers when asked by Home plans.

This was all done very systematically and following very stringent HIPAA policies and procedures. I audited incoming records via regular mail and CDs. I was also responsible for obtaining itemizations of high-dollar claims.

• Member Services

In this role I took incoming calls from our members regarding their insurance benefits. I went over claims and explained how they paid out and how to compose an appeal. After just one week I trained in claims then moved into tier 3, taking HUB calls from large companies. These were our elite such as, Micron, Simplot and Boise Cascade to name a few. Member Service Representative

ConnectYourCare-Boise, ID

December 2018 to September 2019

• Administrators for HSA, FSA, HRA, DCAP accounts. I take incoming calls from participants needing information, on their health savings accounts, and flex savings account, I audit eligible expenses and assist with getting participants claims paid.

Customer Service Representative

ISM / Att Call Center-Boise, ID

January 2017 to December 2018

Take incoming calls in an extremely fast paced high volume calls from nearly all of Att lines of product, wireless, U-Verse Internet, U-Verse TV, DirecTV, and VOIP. Although my focus is on retention, I handle a variety off issues, mostly billing disputes and contract negotiations. I take payments, trouble shoot devices and TV issues, set up technician calls if necessary as well as apply credits. I am also expected to up-sale Att products and lines of business and resale the value of what the customer currently has. Customer Service Agent for Polygroup

ProService (Call Center)-Meridian, ID

April 2016 to January 2017

above ground swimming pools support, sales, and warranty. Answer in coming calls from consumers regarding warranty replacement for defected, non-working or broken parts. I trouble shoot with the consumer, find remedies, and build warranty accounts. I give advice for regular upkeep of their pools and pumps. I use my customer care skills to de-escalate challenging calls. I was kept on and transitioned into Holiday "Tree Season" where I sold Balsam Hill, Treetopia and Christmas Tree Market Holiday trees and decorations.

Logistics

Holland America Princess Tours & Cruises-Anchorage, AK April 2015 to September 2015

Anchorage, AK

I filled a position in this transportation company's Logistics Department, where I composed the daily assignments for over 50 coach drivers. I did this by plugging in mathematical formulas and strategically placing them in order to serve disembarkation as well as embarkation of major ships. I also audited driver's logs two days per week making sure they were DOT compliant. I then entered their hours into our payroll system.

Continued

Sales Associate

Macy's-Maui, HI

June 2014 to January 2015

Boise, ID

Hired in the House Wears Department then cross trained in women, children, and the Men's departments. Perform opening and closing procedures. I did floor set up for One Day Sales. Constant training and implementation of Macy's high standard of Customer Service and sales. I met my daily sales quota. Opened new accounts and added to "My Client" list daily. Special projects as assigned. Patient Representative

Education

Business (3 yrs)

University of Alaska Fairbanks-Anchorage, AK

September 1986 to May 1990

High school diploma or GED

Travel Industry Management (Bachelor's degree)

Skills

• Management (2 years)

• Maintenance

• Technical Proficiency

• Accounts payable

• Financial concepts

• Construction

• Client interaction via phone calls (10+ years)

• POS

• Direct sales

• Complaint handling

• Team management

• Enterprise software

• Achieving HIPAA compliance

• Client communication (10+ years)

• Clerical experience

• EDI

• Phone etiquette

• Records management

• Pest control

• Transcription

• Dependability

• Data entry

• Epic (2 years)

• EMR systems

• Interpersonal skills (10+ years)

• Productivity software

• Conflict management (10+ years)

• Sales administration

• Schedule management (5 years)

• CRM system proficiency

• Lean

• Dental terminology

• Accounts receivable

• IIS

• Multi-line phone systems

• Medical terminology

• Anatomy knowledge

• Medical payment processing

• Interpersonal communication (10+ years)

• Independent insurance agencies

• Patient interaction

• Appointment scheduling

• Customer support

• Accounting

• Revenue management

• CRM software

• QuickBooks

• Guest relations

• Medical administrative support

• Dental office experience

• Microsoft Outlook Calendar

• Plumbing

• Outpatient

• Clinic

• Handling patient inquiries

• Word processing

• HCPCS

• Office experience (10+ years)

• Military

• Medical billing specialist experience

• Electronic health records (EHR) management

• Animal care (8 years)

• Customer relationship management

• Conflict resolution (5 years)

• Insurance verification

• Microsoft Powerpoint

• Tax Experience

• Attention to detail (10+ years)

• Technical support

• Financial services

• IT

• Immunizations

• Revenue cycle management

• Editing

• Software troubleshooting (2 years)

• Filing

• Hospitality

• Windows

• Document management systems

• Organizational skills

• Typing

• Adobe Acrobat

• Microsoft Office

• Payment processing

• Record keeping

• Customer service

• Long term care

• Working with people with disabilities

• Telecommunication

• HVAC

• Databases

• Tax experience

• Information management

• Ethernet

• HIPAA

• Phone inquiries (10+ years)

• NextGen

• Intake

• Epic

• Managing patient records

• Greeting customers (10+ years)

• IT Support

• Hospital experience

• Medical records

• Microsoft Outlook

• Interviewing

• Proofreading

• SharePoint

• Physiology knowledge

• Hotel experience

• Patient appointment follow-ups

• Writing skills

• CSS

• Behavioral health

• Project management

• Analysis skills

• Computer literacy

• Grammar Experience

• ICD-10

• Patient complaint handling

• Presentation skills

• Document management

• Teamwork

• Negotiation

• EHR systems

• Mental health and behavioral care

• Food industry

• Leadership

• Human resources

• Communication skills

• eClinicalWorks

• Email Support (3 years)

• Phone communication

• Order fulfillment (3 years)

• Hand tools

• Documentation review

• Medical billing

• Outbound calling

• Critical thinking

• Salesforce

• Help Desk

• Health information management

• ERP systems

• Computer skills

• Dentrix

• Microsoft Windows

• Medical coding

• Medical scheduling

• Microsoft Excel

• Research

• Restaurant experience

• Guest services

• Insurance prior authorization

• 10 key calculator

• Database management

• Cash management

• Maintaining patient confidentiality

• Patient referrals

• Forklift

• Dental receptionist

• ICD-9

• Patient monitoring

• Food service

• Network Support

• Collaborate with healthcare professionals (10+ years)

• Computer operation

• Operating systems

• Front desk

• Account reconciliation

• Merchandising

• Time management (10+ years)

• Medical office experience

• Account management

• UltiPro

• Sales

• Search engines

• Sales volume growth (5 years)

• Google Docs (5 years)

• Bookkeeping

• Microsoft Word

• Medical documentation (5 years)

• Customer retention

• Billing troubleshooting

• Patient insurance coordination

• Clinical information systems (5 years)

• Section 8

• Multitasking (10+ years)

• Home health

• User training (technical support)

• ICD coding

• Grocery store

• Medicare

• Janitorial experience

• FMLA

Certifications and Licenses

Registered Pharmacy Technician

Driver's License

Contact this candidate