Operations and Administration Leader with 10+ Years Experience

Malikah Mansori

Bristow, VA • 703-***-**** • *******.*******@*****.***

Professional Summary

Experienced and results-driven office and operations leader with over 10 years of progressive experience in administrative management, customer service, and team supervision. Proven ability to optimize workflows, enhance financial reporting, and drive customer satisfaction across government, retail, and private sectors. Skilled in staff leadership, tax administration, and business development through strategic planning, conflict resolution, and data analysis.

Professional Experience

Dynamic Logistic — Office Manager - Bristow, VA Sept 2022 – Present

• Oversee daily office operations, ensuring timely and efficient task execution.

• Manage client communications, conflict resolution, and scheduling, improving response times and customer satisfaction.

• Administer invoicing, billing, and reconciliation using QuickBooks and Excel, ensuring accurate financial reporting.

• Coordinate meetings and calendars to support seamless workflow.

• Monitor inventory and reduce operational costs through improved vendor tracking.

• Assist with digital marketing campaigns via social media and email.

• Train and supervise part-time staff, enhancing team performance and productivity.

County of Fairfax — Supervisor – Tax Administration- Fairfax, VA Aug 2014 – Nov 2021

• Led a team handling tax account inquiries, payments, and delinquency follow-ups.

• Ensured compliance with county/state tax regulations for personal property and real estate taxes.

• Investigated and resolved complex taxpayer issues with accuracy and diplomacy.

• Conducted staff performance evaluations and implemented training and workflow improvements.

• Collaborated with finance, collections, and IT teams to resolve data discrepancies.

• Reduced delinquent accounts through improved follow-up protocols.

• Helped transition to a new case management system with minimal service interruption.

• Recognized consistently for exceptional service and conflict resolution.

Sunshine Promotion – Travel Club — Sales & Client Services Representative Mar 2012 – Jul 2014

• Represented the company at promotional events, creating a professional and engaging atmosphere.

• Delivered presentations on membership benefits tailored to diverse audiences.

• Handled inquiries regarding upgrades and renewals, boosting client retention.

• Developed strong customer relationships, receiving recognition for communication excellence.

• Supported weekly client interactions while maintaining high satisfaction scores.

Sterling Jewelers — Store Manager - Tysons, VA Jan 2009 – Feb 2012

• Managed daily store operations, including staffing, inventory control, and customer service.

• Hired, trained, and supervised associates to meet sales goals.

• Maintained accurate cash handling and POS transactions.

• Ensured showroom presentation aligned with brand standards.

• Regularly exceeded monthly sales targets and increased customer loyalty.

• Promoted store protection plans and financing options to drive revenue.

• Led seasonal hiring and supported onboarding initiatives.

• Increased sales through effective team coaching and customer engagement.

Education

Bachelor’s Degree

George Mason University

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