Customer-Focused Sales & Service Leader

Ainsley L. Blackmon

**** *********** *****, *****, ** 33617 478-***-**** ***********@*****.***

Objective: Motivated Customer Service Representative with a history of resolving customer issues, improving satisfaction scores, and handling high-volume inquiries. Seeking to leverage my experience and people-first approach to enhance the customer experience and support organizational success.

Work Experience

Life Insurance Broker November 2024 - Present Tampa, Florida

Managing Sales Consultant

•Licensed Life Insurance Broker delivering tailored solutions to a diverse client base through virtual and in-person channels.

•Develop and execute marketing strategies to expand territory and generate qualified leads.

•Provide consultative sales to meet unique coverage needs, ensuring long-term client satisfaction.

•Maintain strong relationships through regular follow-up, retention efforts, and exceptional service.

Head Securtiy Guard January 2018 - Present (Weekend Gig) Tampa, Florida

Safety & Security Manager-

•Lead and supervise night security operations, ensuring a safe and welcoming environment for clients and staff.

•Train and coach team members to uphold operational excellence and service standards.

•Resolve issues with professionalism, protecting brand reputation and customer trust.

IntouchCX January 2023 - July 2024 Tampa, Florida

Remote Customer Service Sales Team Lead-

•Directed a remote team of sales and service professionals, boosting conversion rates through targeted coaching.

•Designed and implemented sales training programs that enhanced productivity and customer satisfaction.

•Streamlined virtual workflows and communication, increasing operational efficiency.

Verizon Headquarters March 2018 - December 2023 Tampa, Florida

Telesales Representative Manager

•Consistently met and exceeded monthly sales quotas in wireless and broadband services.

•Managed inbound and outbound sales strategies, closing high-volume accounts in competitive markets.

•Built trust with customers through needs-based selling and solution-driven recommendations.

Total Quality Logistic s December 2014 - January 2018 Tampa, Florida

Logistic Account Executive

•Prospected, pitched, and closed national freight shipping contracts with shippers and carriers.

•Managed complex shipments nationwide, ensuring on-time delivery and proactive communication.

•Developed and maintained long-term partnerships with key accounts to secure repeat business

.Ultimate Medical Academy May 2012 - November 2014 Tampa, Florida

Senior Admissions Advisor

•Led a team of 10–15 advisors, exceeding enrollment targets while maintaining compliance with regulations.

•Mentored junior team members and collaborated with senior leaders on outreach campaigns.

•Consistently ranked among top performers for conversion and retention rates.

Education

Georgia Southern University August 2008 - May 2011 Statesboro, Georgia

Degree: Bachelor of Kinesiology

Major: Exercise Science

Minor: Athletic Training

Awards: The President's Volunteer Service Award (Total community service hours: 473 Hours)

Fraternity: Kappa Alpha Psi

Middle Georgia College August 2006 - July 2008 Cochran, Georgia

Degree: Associates of Science

Major: Athletic Training

Clubs/Organizations: School Ambassador and Hall Resident Assistant

Core Skills

•National & Key Account Management

•Strategic Sales Planning & Forecasting

•B2B/B2C Relationship Building

•Contract Negotiation & Closing

•CRM Systems & Pipeline Management

•Team Leadership & Coaching

•High-Volume Sales & Quota Achievement

Technology & Tools

CRM Systems Microsoft Office Suite Zoom Remote Onboarding Platforms

References: Available upon request.

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