Technical Writer
Resume:
Paul C. Martello
Bristow, Virginia 20136
SUMMARY OF QUALIFICATIONS
Experienced technical professional with expertise in regulatory compliance, documentation management, and IT infrastructure. Skilled in developing Section 508-compliant documentation, implementing FISMA/NIST security frameworks, and managing FLETA training standards. Proven leader with strong cross-functional collaboration abilities and executive communication skills. Technical background includes RFID systems, network infrastructure, and comprehensive documentation of information systems.
SECURITY CLEARANCE
Secret Clearance
TECHNICAL PROFICIENCIES
Documentation and Content Creation
MS Office Suite (Word, PowerPoint, Publisher), Adobe Creative Suite (Photoshop, InDesign, Dreamweaver), RoboHelp
Camtasia, Snagit
Visio, CommonLook (508 accessibility compliance)
Content Management and Collaboration
SharePoint Online/Microsoft 365, and PolicyTech
Jira and Confluence
Microsoft Teams
System Administration and Infrastructure
Windows 10 and Windows Server 2016
Microsoft Hyper-V Manager, VMM, and VMware
SCCM, Shavlik, and SolarWinds
COMPLIANCE AND REGULATORY EXPERTISE
Federal Compliance Frameworks
FISMA, NIST, Section 508 accessibility standards, and FLETA
Security and Documentation Standards
ATO documentation and renewal processes
Cyber Security Standard Operating Procedures
IT Contingency Planning
BIAs
Crisis Management Planning
PROFESSIONAL WORK HISTORY
ProTek Consulting—Rockville, MD (Remote) December 2023 Present
Supporting the development of user and build guides, standard operating procedures, and policies.
Creating documentation related to computer operating systems, networks, storage, infrastructure hardware, and data centers.
Collaborating with project teams and engineering staff to develop system documentation within agreed-upon timelines.
Communicating with project team members and client staff to ensure a clear understanding of the topics being supported.
Gathering and collecting technical information for content creation from both internal and external stakeholders.
Producing high-quality documentation that meets applicable standards and is tailored to its intended audience.
Analyzing existing and potential content to focus on opportunities for reuse.
Presenting suggestions and recommendations for improving documentation standards.
Trova LLC—Phoenix, AZ. (Remote) October 2022 December 2023
Technical Writer
Spearheaded the design and implementation of a centralized SharePoint repository that consolidated fragmented documentation systems, resulting in improvements in document retrieval times and enhanced cross-team collaboration.
Developed consistent templates and formatting guidelines for System Development, Systems Administration, Patch/Vulnerability Management, and Log Management documentation, ensuring uniform quality and reducing onboarding time for new team members.
Created and deployed SharePoint workflows for managing documents throughout their lifecycle, including automated notifications, approval routing, and publication processes. This eliminated manual tracking and decreased administrative workload.
Developed a searchable, version-controlled repository that increased documentation accessibility and ensured critical procedural knowledge is preserved and easily transferable across team transitions.
Sharp Decisions, Inc.—New York, NY (Remote) June 2021 September 2022
Senior Technical Writer
Developed and edited comprehensive project documentation for Veterans Administration (VA) Office of Technical Integration (OTI) Interoperability initiative, providing technical content to a diverse audience including engineers, program managers, architects, system engineers, and subject matter experts.
Designed SharePoint workflow processes and document organization systems that improved storage efficiency and information retrieval while ensuring compliance with organizational style standards and Section 508 accessibility requirements.
Developed audience-specific documentation strategies and organized SharePoint/Microsoft Teams library resources, improving navigation and accessibility through Wiki Pages and a structured information architecture.
Conducted technical editing with CommonLook, Word, and Snagit to ensure readability, clarity, grammar accuracy, and Section 508 compliance for all project deliverables.
Performed stylistic editing to align content with company and customer principles, adjusting formality and refining messaging to suit the target audience.
Unisys Corporation—Sterling, VA June 2019 June 2021
Senior Technical Writer
Managed JIRA projects, including workflows, permissions, and user management, to ensure efficient tracking and collaboration.
Managed SharePoint repository and supervised updates to document workflows, enhancing team productivity and document accessibility.
Provided prompt support for security policy and compliance initiatives, ensuring compliance with government standards.
Created comprehensive technical documentation for the Customs and Border Protection (CBP) Integrated Travel Initiative (ITI) program using Word and Snagit.
Created drawings, tables, and process diagrams using Visio for Software Development Life Cycle (SDLC) documentation.
Developed and revised System Design and Testing documentation to support development and quality assurance processes.
Created and refined content for security, testing, and IT contingency plans.
Updated Authority to Operate (ATO) renewal documentation to ensure compliance with federal security standards.
Developed Cyber Security Standard Operating Procedures (SOPs) for incident response, improving the organization's security posture.
Created guides for Field Technical Officers (FTOs) for reimaging devices and other technical support documentation.
Developed comprehensive end-user documentation, including PowerPoint presentations, instructor guides, participant guides, quick reference guides, and installation manuals.
Created and edited Operations and Maintenance manuals using Standard Operating Procedures provided by CBP.
Ensured clear communication and documentation standards across all materials to support user adoption and compliance.
Cybermedia Technologies, Incorporated—Reston, VA May 2015 June 2019
SharePoint Administrator/Senior Technical Writer, Prince William County Government (PWC)
Served as Site Collection Administrator for PWC SharePoint Portal, managing enterprise-wide content management systems.
Built and designed a comprehensive SharePoint training site with integrated graphic design elements.
Created and maintained customized lists, document libraries, and workflows within SharePoint 2010/Online for Communications and Infrastructure Division (CID) Team Site.
Supported CID Procedural Documentation Development and Accessibility initiative through custom SharePoint solutions.
Provided comprehensive Tier 1, 2, and 3 support for SharePoint 2010/Online across multiple business units.
Conducted network troubleshooting and monitoring using the SolarWinds platform.
Created, configured, and managed virtual machines using Hyper-V Manager.
Isolated, identified, and resolved complex issues related to network, computer, and telecommunications systems.
Authored and edited comprehensive technical documentation, including Standard Operating Procedures, startup/shutdown guidelines for CID's Network, Systems, Radio, and Voice groups.
Developed procedure templates for CID Procedural Documentation Development and Accessibility effort.
Created Incident Action Plan (IAP) for planned shutdown of Owens Data Center.
Drafted Business Impact Analyses (BIAs) for five Board of County (BOC) offices.
Assisted Disaster Recovery Manager in developing Crisis Management Plan.
Served as PolicyTech document administrator for the Fire Department, ensuring compliance and accessibility.
Created Systems Operations and Security Portfolio for multiple systems within the Prince William County Department of Information Technology.
Provided weekly status reports to the CID Chief on procedural documentation initiatives.
Consulted with Department of Information Technology (DoIT) staff on new program testing, operating schedules, and preventive maintenance coordination.
Tested, evaluated, and implemented software upgrades and system fixes.
Alutiiq LLC—Vienna, VA April 2013 April 2015
Senior Technical Writer
Performed on-site deployment, installation, and configuration of Department of State Consular Affairs systems at multiple locations, delivering technical training and ongoing support to designated staff members.
Performed comprehensive systems maintenance, including troubleshooting, problem analysis, and hardware/software assessments to ensure optimal performance and minimize operational downtime.
Delivered technical training programs for end-users and client technical staff on Consular software systems and deployment procedures, ensuring effective knowledge transfer and system adoption.
Supported full software development lifecycle from requirements gathering through end-user documentation, collaborating with developers and stakeholders to enhance Consular applications.
Managed workstation hardware installation and support at central and field locations, including quality assurance testing, piloting, and system configuration.
Developed comprehensive technical documentation, including installation manuals, training guides, and trip reports, using Word, Snagit, and Adobe InDesign while providing daily status reports to management and clients.
General Dynamics Advanced Information Systems—Herndon, VA February 2011 March 2013
Lead Technical Writer for the Multi-INT Analysis and Archive System (MAAS) Program, National Geospatial-Intelligence Agency (NGA)
Managed end-to-end documentation lifecycle for Software Development Life Cycle projects, collaborating with cross-functional teams to deliver critical technical materials.
Authored comprehensive system administration manuals, build guides, and user documentation using Publisher and Snagit, supporting the MAAS system implementation.
Configured and maintained SharePoint environments, including account management, site cleanup, and alert systems.
Established quality assurance processes for all deliverables, ensuring accuracy and consistency across the documentation portfolio.
Provided technical writing support to multiple GDAIS contracts, expanding organizational capabilities and service delivery.
Performed hardware and software troubleshooting on MAAS systems while maintaining detailed documentation libraries.
Tracked document workflow from conception through distribution, identifying bottlenecks and implementing process improvements.
Serco, Incorporated—Rockville, MD August 2008 February 2013
Technical/Graphics Writer for the Department of Homeland Security (DHS), Customs and Border Protection (CBP)
Lead Technical Writer for the CBP Western Hemisphere Travel Initiative (WHTI) Infrastructure Project.
Collaborated with technical subject matter experts (SMEs) to gather and consolidate information into the WHTI Radio Frequency Identification/License Plate Reader (RFID/LPR) Operations and Maintenance Manual for Customs and Border Protection (CBP) personnel, utilizing Word, Visio, and Snagit.
Developed a troubleshooting Pocket Reference Guide to assist CBP personnel in resolving hardware issues in the field.
Delivered instructor-led training to staff and officers from the CBP Office of Information Technology/Field Technology (OIT/FTO) on the significance of the WHTI RFID/LPR system.
Coordinated training delivery in collaboration with the Program Management Office.
Served as the point of contact (POC) for system software and hardware issues, documenting and reporting findings to facilitate problem resolution and consulting with technical SMEs to address client inquiries and concerns regarding the system.
Prepared monthly status reports for the Project Manager's review and submission.
Established guidelines for the writing process, including the creation, editing, and storage of newly developed technical documentation.
Ensured that all technical content was thoroughly reviewed, edited, and published.
EDUCATION
Nazareth College, Rochester, New York May 1993
Master of Science in Education (Writing Emphasis)
Saint John Fisher College, Rochester, New York May 1990
Bachelor of Science in Business/Finance
Contact this candidate