Senior ServiceNow Architect & Lead Developer

Irve Haze

ServiceNow Consultant/Lead Developer

**********@*****.*** 860-***-**** Fairfax, Virginia, 22030 Profile

ServiceNow Architect with 11+ years of technical expertise in designing, developing, and integrating enterprise ServiceNow solutions across ITSM, ITOM, HRSD, SecOps, and CSM. Proficient in advanced scripting using JavaScript, GlideRecord, GlideAjax, and Scripted APIs. Strong in CMDB design, Discovery, Service Mapping, IRE, and automation with Flow Designer and IntegrationHub. Skilled in building REST/SOAP integrations, implementing CI/CD pipelines with GitHub and Jenkins, and optimizing performance through script refactoring, ACL tuning, and query optimization. Experienced in DevOps, ATF automation, and scalable platform architecture. Skills

ServiceNow Platform Expertise

ITSM, ITOM, ITAM, ITBM, HRSD, CSM, SecOps, GRC, SAM, CMDB, Discovery, Service Mapping, Performance Analytics, Scoped Applications, Service Portal, App Engine Studio. Workflow Automation & Process Design

Flow Designer, Workflow Editor, IntegrationHub, Orchestration, SLAs/OLAs, Approvals, Subflows, Scheduled Jobs, Business Process Automation (BPA), Catalog Flows. Configuration Management & Cloud Integration

CMDB Design, CI Class Modeling, IRE, Discovery Patterns, Service Mapping, Dependency Views, CMDB Health, AWS & Azure Integration, VMware, Kubernetes, Docker, Cloud Discovery, Service Graph Connectors. Data Management & Reporting

Import Sets, Transform Maps, Data Sources, ETL, Scheduled Imports, Reporting, Dashboards, Performance Analytics Indicators & Widgets, KPI Definition, Metric Collection, Query Optimization. Core Development & Scripting

JavaScript (ES5/ES6), Glide APIs (GlideRecord, GlideAjax, GlideSystem, GlideForm), Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, Catalog Client Scripts, Scripted REST/SOAP APIs, Jelly & AngularJS (Portal).

Integrations & APIs

REST/SOAP Web Services, MID Server, LDAP, Active Directory, OAuth2.0, SSO/SAML, OpenID Connect, Webhooks, JDBC, JSON/XML, API Gateway, Event Management Integrations (AppDynamics, Splunk, SolarWinds, Dynatrace).

DevOps & CI/CD

GitHub, GitLab, Jenkins, Azure DevOps, Update Sets, Application Repository, ATF (Automated Test Framework), Instance Cloning, Deployment Automation, Version Control, Script Linting, Code Review Practices. Security, Compliance & Performance

RBAC, ACLs, Scoped App Security, Encryption, Audit & Compliance, Vulnerability Response, Threat Intelligence, Risk Management, System Diagnostics, Script Optimization, Cache Management, Indexing, Instance Performance Tuning.

Professional Experience

ServiceNow Solution Architect 04/2022 – Present

Cask NX

• Designed and implemented enterprise-scale ServiceNow solutions across ITSM, ITOM, HRSD, and SecOps.

• Architected CMDB and Service Mapping integrations with AWS, Azure, and VMware leveraging Discovery and IRE rules.

• Built and optimized REST/SOAP, OAuth2.0, and LDAP integrations via IntegrationHub and custom MID Server configurations.

• Automated end-to-end workflows using Flow Designer, Scripted Actions, and Orchestration to enhance service delivery.

• Developed CI/CD pipelines using Jenkins and GitHub, integrating ATF for automated testing and deployment validation.

• Conducted performance optimization and capacity tuning, reducing query response times. ServiceNow Technical Consultant 01/2019 – 03/2022

KPMG

• Delivered technical consulting for ITSM, CSM, and ITOM implementations across multiple enterprise clients.

• Analyzed business requirements and translated them into technical designs leveraging Glide APIs and Scripted REST APIs.

• Developed custom scoped applications, Service Portal widgets, and dynamic catalog forms using JavaScript and AngularJS.

• Led CMDB enhancements, Discovery configuration, and Event Management integration with tools like Splunk and AppDynamics.

• Provided technical workshops, code reviews, and platform governance to client development teams.

• Delivered post-implementation support, platform tuning, and upgrade readiness assessments. ServiceNow Developer / Administrator 02/2017 – 01/2019 Provinti

• Configured and customized core ITSM modules including Incident, Problem, Change, and Knowledge.

• Scripted Business Rules, Client Scripts, UI Policies, and Catalog Client Scripts for interactive forms.

• Created SLAs, Notifications, and Reporting Dashboards leveraging Performance Analytics indicators.

• Managed Import Sets, Transform Maps, and Data Sources for large-scale ETL and data normalization tasks.

• Supported platform maintenance, upgrades, and user access administration via ACLs and roles. Senior ServiceNow Developer 03/2014 – 01/2017

Acorio

• Led end-to-end development of ITSM, HRSD, and custom apps, ensuring adherence to ServiceNow coding standards.

• Created complex automation flows using Flow Designer, Subflows, and Scripted Actions for onboarding and change approvals.

• Implemented advanced ACL security, role-based access control, and scoped app isolation.

• Enhanced data accuracy through Discovery Patterns, CMDB Reconciliation, and CI Class Normalization.

• Integrated external systems via REST/SOAP APIs, ensuring secure authentication and data exchange.

• Mentored junior developers and conducted internal technical enablement sessions. Certificates

• Certified Application Developer (CAD)

• Certified Implementation Specialist (CIS)

• Certified System Administrator (CSA)

• ITIL v4 Foundation

Education

Bachelors in Computer Science

Green Mountain College

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