Versatile Remote Support and Operations Professional
Resume:
ADRIAN ALEXANDER MARQUEZ
PROFESSIONAL SUMMARY
Adaptable and self-driven professional with experience in customer service, operations, team leadership, and small-business management. Over five years of hands-on and administrative experience supporting clients, managing projects, coordinating schedules, and maintaining accurate records. Strong communicator with a proven ability to work independently, solve problems quickly, and deliver high-quality results in fast-paced environments. Highly skilled in remote communication, multitasking across digital tools, and building positive client relationships. EDUCATION
High School, 01/2021
Del Norte High School - Albuquerque, NM
GPA: 3.8
CERTIFICATIONS
Customer Service Skills- Alison
Digital Communication Skills Certificate – LinkedIn Learning Time Management & Productivity for Remote Work – Udemy SPORTS
Football – Quarterback
ORGANIZATIONS & ACTIVITIES
CONTACT
Address: Albuquerque, New Mexico
87108
Phone: 702-***-****
Email:
*******************@*****.***
WWW: Bold Profile
CORE SKILLS
One Touch Landscaping – Owner & Operations Support (Community service projects, cleanups, and customer outreach)
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Mission Achievement and Success Charter School – Classroom Support, Student Engagement Activities
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Camden Law Firm – Remote Intake Team Collaboration & Client Support Initiatives
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Western Governors University – Academic Integrity & Proctoring Team Participation
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Professional Development Workshops – Customer service, intake training, remote communication, and sales improvement
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• Customer service and support
• Verbal and written communication
• Conflict resolution
Professional communication
handling
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• Active listening
• Independent work
• Adaptability
• Remote tools proficiency
• Time management
• Data entry accuracy
ADDITIONAL STRENGTHS
EXPERIENCE
Teacher Aide and Admit Support, 03/2024 - 12/2025
Mission Achievement and Success Charter School - Albuquerque, NM Community Volunteer Work – Assisting local families, school events, and neighborhood outreach
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Online Learning & Certifications – Continuous skill-building in customer service, sales, and remote operations
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Multicultural Community Engagement – Supporting diverse students, families, and client
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• Strong customer service mindset with the ability to build rapport quickly Skilled in sales conversations, qualifying leads, and closing opportunities
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Accurate and detail-oriented when handling client information or documentation
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Experienced in managing high-volume calls while maintaining professionalism
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Consistent in meeting or exceeding performance metrics and quality standards
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• Strong persuasion, negotiation, and information-gathering skills Excellent written and verbal communication across phone, email, and chat
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Fast learner with the ability to master new systems, CRMs, and software quickly
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• Exceptional multitasking skills while staying organized and focused Calm under pressure, especially during sensitive or high-stress client interactions
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Reliable judgment when screening clients, assessing needs, and escalating issues
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Dependable, punctual, and capable of working independently without supervision
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Positive, solution-focused attitude that supports both clients and team goals
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Strong problem-solving skills with the ability to de-escalate and reassure clients
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Proven ability to follow scripts, protocols, and accuracy standards consistently
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Tech-savvy and comfortable navigating multiple screens and platforms at once
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Supportive team member who communicates proactively with coworkers and leadership
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Legal Intake Specialist, 08/2024 - 10/2025
Camden Law - Beverly Hills, California
• Conducted daily intake calls to assess client needs, determine case eligibility, and document key information for attorney review.
• Managed high-volume inbound and outbound calls while maintaining professionalism and empathy during sensitive conversations.
• Entered and updated client data in CRM systems with accuracy and attention to detail.
• Prepared case summaries, handled documentation requests, and ensured timely follow-up with potential clients.
Collaborated with attorneys and support staff to streamline communication and improve client onboarding efficiency.
• Maintained confidentiality in compliance with legal and firm standards. Operations Manager, 01/2022 - 07/2024
One Touch Landscaping - Albuquerque, NM
Data Collector (Part Time), 02/2021 - 01/2022
Sinarez Law - Woodland Hills, California
Supportive and dedicated Teacher Aide with hands-on experience assisting classroom instruction and student learning.
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Skilled in working with small groups and providing one-on-one support to help students meet academic goals.
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Strong in behavior management, redirection, and maintaining a positive, structured learning environment.
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Collaborates effectively with lead teachers to implement lessons, interventions, and accommodations.
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Organized, patient, and reliable, with a commitment to helping students grow academically and socially.
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Oversaw daily operations and workflow management for landscaping projects.
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• Managed staff scheduling and resource allocation for project efficiency. Coordinated communication between clients and field teams for seamless service delivery.
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Led team meetings to discuss project progress and address operational challenges.
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Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
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Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
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Built strong operational teams to meet process and production demands.
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Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
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Experienced in collecting, verifying, and organizing client data and documents with high accuracy.
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Remote Proctor (Temporary/Seasonal), 07/2021 - 12/2021 Western Governors University - Salt Lake City, Utah
• Monitored online exams to ensure academic integrity and compliance with university testing standards.
• Verified student identity, inspected testing environments, and enforced exam policies through webcam and screen-monitoring tools.
• Provided clear instructions and troubleshooting support to students experiencing technical issues or exam-related concerns.
• Documented incidents, irregularities, and violations accurately and submitted detailed reports following WGU protocols.
• Maintained professionalism, confidentiality, and calm communication during high-volume testing periods.
• Adapted quickly to changing schedules and time-sensitive demands typical of seasonal exam cycles.
REFERENCES
References
Bruce Langston
Operations Manager
One Touch Landscaping
Email: ******************@*****.***
Phone: 505-***-****
Kimberly Pastor
Operations Administrator
Camden Law Firm
Email: ********@**********.***
Phone: 424-***-**** ext. 137
Fatma Cara
Head Teacher
Mission Achievement and Success Charter School
Email: *****.****@****************.***
Phone: 505-***-****
Danna Catral-Brigolo
Document Collector / Case Support
Sina Rez Law
Skilled at contacting clients, explaining requirements, and guiding them through the submission process.
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Strong attention to detail when reviewing forms for completeness and compliance.
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Efficient at maintaining organized digital records across multiple systems and platforms.
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• Able to manage high-volume data requests while meeting deadlines. Communicates clearly and professionally with clients, case managers, and team members.
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Works independently in remote environments while following strict confidentiality and quality standards.
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Email: *****@**********.***
Phone: 213-***-****
Contact this candidate