Outgoing Hospitality Professional: Bartender & Server Oriented

ILIANA MENDOZA

Fresno, CA 559-***-**** **********@*****.***

OBJECTIVE

Outgoing, high-energy hospitality professional seeking a bartending, cocktail waitress, or bottle service position in an upscale lounge, nightclub, or cocktail bar environment. Known for excellent customer service, strong sales ability, and creating unforgettable guest experiences.

PROFESSIONAL SUMMARY

Experienced server and bartender with a proven ability to thrive in high-volume, fast-paced environments while delivering top-tier customer service. Skilled in building guest relationships, upselling premium products, handling cash accurately, and maintaining a positive, energetic presence under pressure. Dependable, personable, and motivated to maximize both guest satisfaction and sales. EDUCATION

California State University, Fresno – Bachelor’s Degree in Business (In Progress, Third Year) Central East High School – High School Diploma

HOSPITALITY & CUSTOMER SERVICE EXPERIENCE

Buffalo Wild Wings – Server / Bartender August 2022 – Present

• Deliver fast, friendly, and accurate service in a high-volume bar and restaurant setting

• Prepare alcoholic and non-alcoholic beverages efficiently and responsibly

• Upsell drinks, appetizers, and promotions to increase guest check averages

• Handle cash, credit card transactions, and POS system with accuracy

• Maintain a clean, stocked, and organized bar area

• Create a fun, welcoming environment that encourages repeat customers Chicken Shack – Shift Lead / Team Member December 2021 – August 2022

• Supervised team members during busy shifts to ensure smooth operations

• Trained new employees on customer service, safety, and efficiency

• Managed cash handling and nightly close-out procedures

• Resolved customer concerns professionally and effectively Tilly’s – Seasonal Sales Associate October 2021 – February 2022

• Delivered energetic customer service in a high-traffic retail environment

• Assisted with upselling, fitting rooms, and register transactions In-N-Out Burger – Team Member March 2021 – September 2021

• Worked efficiently in a fast-paced, high-pressure environment

• Delivered consistent, friendly service with speed and accuracy KEY SKILLS

Exceptional Customer Service High-Volume Service Cash Handling & POS Upselling & Guest Engagement Time Management & Multitasking Team Leadership Professional Appearance Reliable & Trustworthy AWARDS & HONORS

Dean’s List – All First & Second Year of College

National Honor Society

Honor Roll – All Four Years of High School

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