Remote Customer Support Specialist with 9+ Years Experience

DOMINIQUE KING

KEY SKILLS Customer Empathy & Advocacy

HIPAA Compliance

Conflict De-escalation

Documentation & Data Accuracy

Multichannel Support (Phone, Email, Chat)

Remote Collaboration & Messaging Tools

CRM Navigation & Training

Time Management & Accountability

EDUCATION

Aug 2005 - June 2009

High School Graduate

East Wake High School

WORK

EXPERIENCE

Humans Patient Account Representative Jan 2015- Mar 2018 Supports Enrollment Call Center Agent (Remote) Mar 2018 - June 2020 Managed high-volume inbound calls and live chats from prospective students. Scheduled campus visits and routed inquiries to admissions teams. Built rapport with future students, ensuring satisfaction and clear follow-through. Maintained consistent documentation and alignment with team goals. Omni Interactions Customer Service Specialist (Remote) June 2020 - Sept 2023 Delivered empathetic support for telecom clients via phone and chat, resolving billing and service issues.

Maintained 95% customer satisfaction and 90% first-contact resolution. Documented interactions across multiple systems while adhering to strict privacy protocols.

Trained new agents on CRM tools, call etiquette, and workflow standards. SUMMARY

Customer Support Specialist with 9+ years of remote experience in healthcare and telecom. Skilled in multichannel communication, documentation, and conflict resolution. Known for empathy, accuracy, and staying aligned with team goals in virtual environments.

*************@*****.*** 227-***-**** 4404 Covington st, Suitland, MD, 20746 Handled high-volume inbound calls regarding eligibility, coverage, and claims. Managed sensitive data across multiple platforms while maintaining HIPAA compliance.

Consistently met call handling time and quality assurance benchmarks. Assisted customers with billing, tech support, and product inquiries. CERTIFICATIONS & LICENSES

Licensed Life Insurance

Unarmed Security Guard

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