Front Desk Specialist in Medical Office Administration

Gioia Valle

Brooklyn, NY ***** 347-***-**** *****.********@*****.***

Professional Summary

Highly organized, knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills.

Skills

Telephone etiquette

Mail sorting

Filing

Office organization

Medical office administration

Payment collection

Patient privacy

Patient Scheduling

Data Entry

Insurance Verification

Communication skills

Cash Management

Work History

Front Desk Receptionist, 05/2003 to 03/2020

Downtown Women OBGYN Associates LLP – New York, NY

Maintained current and accurate medical records for over 200 patients

Completed skilled administrative work to support all office staff and operational requirements

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing

Enhanced office efficiency by handling 200+ callers per day

Organized paperwork such as charts and reports for office and patient needs

Managed master calendar and scheduled appointments for 200 providers based on optimal patient loads and clinician availability

Checked patient data including insurance, demographic and health history to ensure all information was current

Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care

Coordinated patient scheduling, check-in, check-out and payments for billing

Responded to correspondence from insurance companies to verify patient's coverage

Adhered to strict HIPAA guidelines at all times to protect patient privacy

Scheduled, rescheduled and handled cancelled appointments for patients

Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company

Obtained payments from patients and scanned identification and insurance cards

Scheduled appointments for doctor visits and procedures using desktop calendar software

Removed invalid computer alerts and cleaned accounts to assure information accuracy

Carefully transcribed phone messages and relayed to appropriate personnel within 3 minutes of each call

Used computer programs and registration systems to schedule patients for routine and complex procedures

Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing guest comfortability

Adeptly managed multi-line phone system and pleasantly greeted all patients

Phone Operator, 12/2001 to 04/2003

United Medical Associates – Brooklyn, NY

Pleasantly greeted all callers and asked how to be of assistance

Maintained accurate directory of all personnel and phone extensions

Operated computers and fax machines to send and receive messages to customers and coworkers

Scheduled and confirmed appointments for both company personnel and visitors

Imaging Front Desk Receptionist, 09/2000 to 12/2001

Bay ridge Medical Imaging – Brooklyn, NY

Handled 20 calls per 20 minutes to address customer inquiries and concerns

Scanned documents and saved in database to keep records of essential organizational information

Performed front desk scheduling and registration tasks and checked patients' insurance eligibility to improve billing accuracy

Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA

Front Desk Receptionist, 02/1998 to 08/2000

MRI-CT Scanning Of Manhattan – Manhattan, NY

Monitored database updates and verified for correctness.

Kept accurate log of all requests for medical information and records.

Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.

Imaged and scanned patient and registration documentation.

Front Desk Receptionist, 05/1995 to 01/1998

Advanced MRI Imaging – Brooklyn, NY

Reviewed medical records for completeness and filed records in alphabetic and numeric order.

Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Received, recorded and addressed incoming and outgoing communication via telephone and email.

Education

High School Diploma: 06/1985

New Utrecht High School - Brooklyn, NY

Some College (No Degree): Computer Science

Kingsborough Community College of the City University of New York - Brooklyn, NY

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