Senior ServiceNow Developer: Automation, CMDB & Portal Expert

Harry Intezar

Senior ServiceNow Developer Workflow Automation, CMDB & Service Portal

Specialist

***************@*****.*** 806-***-**** New York, NY 10017 PROFILE

ServiceNow professional with 11 years of progressive experience in development, administration, and platform engineering.Proficient in ITSM, ITOM, HRSD, and CSM implementation and customization.Expert in automation, scripting, and process optimization aligned with ITIL standards.Skilled in integrations, CMDB management, and service catalog design.Strong background in delivering scalable enterprise solutions across multiple domains.Focused on quality delivery, collaboration, and continuous improvement in ServiceNow environments. SKILLS

ServiceNow Platform Development — JavaScript, GlideScript, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Service Portal, Flow Designer, Workflow Editor, Update Sets, Catalog Items, Scoped Applications, Table Design

ServiceNow Administration — User Management, Access Control, Instance Maintenance, System Configuration, Data Policies, Scheduled Jobs, Notifications, Background Scripts, Platform Security, Audit Compliance, Backup Management

IT Service Management (ITSM) — Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, CMDB, SLA Policies, Service Catalog, ITIL Processes, Workflow Automation

IT Operations Management (ITOM) — Discovery, CMDB Class Modeling, Service Mapping, MID Server, Event Management, Dependency Views, CI Reconciliation, Data Normalization, Infrastructure Monitoring HR Service Delivery (HRSD) & Customer Service Management (CSM) — HR Case Management, Employee Center, Lifecycle Events, HR Knowledge Base, CSM Case Management, Portal Customization, Assignment Rules, CRM Integration

Integration & Automation — REST API, SOAP API, IntegrationHub, Spokes, Data Imports, Transform Maps, MID Server Integration, Outbound Messages, JSON, XML, API Automation Reporting & Analytics — Performance Analytics, Custom Reports, Dashboards, Metrics, SLA Tracking, Trend Analysis, KPI Visualization, Data Insights

Tools & Methods — ServiceNow Studio, Flow Designer, IntegrationHub, Git, GitHub, MySQL, Oracle, HTML, CSS, AngularJS, Agile, Scrum, ITIL, Communication, Problem Solving, Collaboration PROFESSIONAL EXPERIENCE

Senior ServiceNow Developer / Architect

Mavericks United

•Designed and architected scalable ServiceNow solutions for enterprise environments

07/2021 – Present

•Configured and optimized ITSM and ITOM modules to align with business goals

•Developed custom applications, advanced workflows, and automation solutions

•Integrated external systems and tools using REST and SOAP APIs

•Collaborated with stakeholders and technical teams to ensure platform performance and reliability

ServiceNow Developer

Edison & Black

•Developed custom forms, catalog items, and automation workflows 04/2018 – 06/2021

•Managed CMDB data and Discovery configurations

•Implemented UI scripts and business rules to enhance functionality

•Supported ServiceNow upgrades and instance maintenance

•Collaborated with stakeholders to gather and translate requirements ServiceNow Administrator

Loom System

•Maintained user roles, access controls, and system configurations 08/2015 – 03/2018

•Scheduled background jobs and managed notifications

•Supported ITIL-based ITSM module operations

•Monitored system health and resolved platform issues

•Assisted in upgrade testing and documentation

Junior ServiceNow Developer

Contender Solutions

•Assisted in form customization and catalog configuration 09/2013 – 07/2015

•Supported data imports and field creation

•Developed basic client and UI scripts

•Participated in workflow testing and validation

•Provided user and developer support during implementations EDUCATION

Bachelor of Science in Computer Science

Salar International University

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