Ophthalmic Diagnostics & Administrative Support Specialist

Ava Milner

Knoxville, TN

**********@*****.***

+1-865-***-****

Professional Summary

Adaptable professional with nearly 3 years of experience in ophthalmic diagnostics, administrative support, and customer service. Skilled in EHR systems, appointment scheduling, and patient communication. Seeking remote roles in healthcare, administration, or customer service that offer training and align with a high school diploma or GED. Willing to relocate to: Sevierville, TN - Maryville, TN - Knoxville, TN Work Experience

Ophthalmic Diagnostic Tester

Campbell, Cunningham, Taylor & Haun-Knoxville, TN

December 2024 to August 2025

* Performed ophthalmic diagnostic tests (visual field, OCT, fundus photography, topography) to support patient care.

* Collected and recorded accurate patient history and clinical information.

* Entered and updated patient data, test results, and documentation in Nextech EMR/EHR system.

* Ensured proper calibration, maintenance, and operation of ophthalmic testing equipment.

* Assisted patients with instructions and preparation for diagnostic procedures.

* Maintained HIPAA compliance and patient confidentiality throughout testing and documentation. Sales Representative

Oldtime Pottery-Knoxville, TN

October 2022 to December 2024

* Drove sales by actively engaging with customers, identifying needs, and recommending products to increase revenue.

* Built strong customer relationships through personalized service and product knowledge.

* Tracked sales goals and promoted store specials to maximize performance.

* Assisted with inventory management, including stock counts, replenishment, and floor resets.

* Collaborated with team members to improve merchandising strategies and meet store objectives. Education

General Studies (High school diploma or GED)

Bearden High School-Knoxville, TN

August 2021 to December 2024

High school diploma or GED

Bearden High School

Skills

• Mobile devices

• Medical scheduling

• EHR systems

• Clerical experience

• Teamwork

• Medical terminology

• Positive attitude

• Technical writing

• Mobile applications

• Working with high schoolers (4 years)

• Leadership

• Guest services

• Medical software

• Task prioritization

• Patient monitoring

• Medical assisting

• iOS

• Patient care

• Customer communication (3 years)

• Social media platforms

• Computer skills (8 years)

• Communication skills (2 years)

• Attention to detail

• Math

• Excel data analysis

• Journalism

• EMR systems

• Windows

• CRM system proficiency

• Live chat

• Pet care

• Microsoft Powerpoint

• Written communication

• Escalation handling

• Phone call management

• Machine learning

• Sales

• Animal care

• Microsoft Outlook

• ICD-10

• Analytical thinking

• Handling customer exchanges

• Pet sitting

• Google Docs

• Active listening

• Phone communication

• Audio transcription

• Processing cash transactions

• Administrative experience

• Clear language communication

• Handling customer inquiries

• Client services

• Category management

• Direct patient care

• Health information management

• Phone answering

• Transcription

• AI

• Data entry - Data entry experience (Less than 1 year)

• Patient observation

• Hospitality

• Bookkeeping

• Cash register

• Financial services

• CRM software

• Working with people with disabilities

• Technical troubleshooting support

• Technical Proficiency

• Records management

• Meditech

• Order inquiry handling

• Healthcare team management

• Customer support experience within healthcare industry

• Email outreach prospecting

• Record keeping

• Microsoft Excel (3 years)

• Multi-line phone systems

• Multitasking

• Medical transcription - Medical transcription experience (Less than 1 year)

• Experience with individuals with cognitive disabilities

• Microsoft Teams

• Confidential information handling

• Interviewing

• QuickBooks Online

• POS (1 year)

• Client communication

• Managing patient records

• Clinic

• Quick learner

• Grammar Experience

• Phone etiquette

• Medical billing

• Interpersonal skills

• macOS

• Client interaction via phone calls

• Learning Technology

• Load & unload

• Time management

• Dog handling

• Analysis skills

• Achieving HIPAA compliance

• HIPAA

• Mechanical knowledge

• State healthcare regulations

• Call center experience

• Ability to follow instructions

• Counting cash

• Medical administrative support

• Photocopying

• Microsoft Word

• Heavy lifting

• Microsoft Outlook Calendar

• HIPAA compliance management

• Customer support

• Customer complaint resolution

• File organization

• Zoom

• Office experience

• Scanning

• Medical records

• Databases

• Medical documentation

• Achieving sales targets

• Financial concepts

• Clinical documentation

• Hospital experience

• Customer relationship building

• Patient service

• Ophthalmology

• Client follow-up

• Basic math

• Patient interaction

• Medical office experience

• Computer literacy

• HR compliance

• Research

• Filing

• OSHA

• Cash handling

• QuickBooks

• Retail sales

• Epic

• Customer service problem-solving

• Word processing

• Writing skills

• Front desk

• Team management

• Freight

• IT experience within healthcare

• Communication platforms

• Document management systems

• Organizational skills (4 years)

• Electronic health records (EHR) management

• Fact checking

• Computer operation

• Financial transaction processing

• Medicare

• Training & development

• Cleaning

• Customer service (2 years)

• Documentation review

• English (10+ years)

• 10 key typing

• Adaptability

• Calendar management

• Google Calendar

• Algebra

• Microsoft Office (2 years)

• OSHA (regulatory compliance area)

• Maintaining patient confidentiality

• Appointment scheduling

• Product demos

• Productivity software

• Dog walking

• NextGen

• Financial sales

• Anatomy knowledge

• Typing

• Coachability

• Retail math

• Mentoring

• IT

• Healthcare compliance

• Merchandising

• Google Drive

• Driving

• Workplace health and safety regulatory compliance

• Experience with individuals with mental health conditions

• Standardized testing

• Medical imaging

• Google Sheets

• Android

• Microsoft Access

Languages

• English

Certifications and Licenses

Driver's License

July 2024 to May 2028

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