Multilingual Education and Compliance Professional

. Amal Malik

***********@*****.***

Cell :571-***-****

Key Qualifications

English and Arabic Language Fluency

{Experience}:

(Arabic is a Foreign Language Teacher 1984-1989)

Birmingham, United Kingdom • Taught Arabic to non-native speakers using structured lesson plans in United Kingdom

Designed and delivered customized language programs for students of varying skill levels. • Focused on reading, writing, and speaking skills to enhance fluency.

(Tock H organization for Human Rights

in Birmingham United Kingdom) 1985-1989

Assistant and Customer Service Representative Human Rights Organization, Birmingham, United Kingdom •

Provided administrative support for organizational operations and events. Assisted clients with inquiries and directed them to appropriate resources. Maintained records and managed correspondence efficiently.

(English is a Second Language kindergarten Grade

Teacher in Modern School, in Sanaa 1990-1992)

Instructed students in English language, include grammar, vocabulary’s, and conversations .

• Developed interactive lesson plans to improve students’ comprehension and engagement. •

Assessed and monitored students’ progress regularly.

(Audit and Control Authority Sanaa

Financial Auditor 1992-1995-2003-2007

And Computer Trainer )

My Duties was Audit in Yemen ministry’s and Computer Trainer it was to Assesses compliance with financial regulations

and controls by executing audit program steps testing general ledger account balances, balance sheets, income statement, examining and analyzing records, reports, operating, practices, and documentation submitting the press report to the presidency of the Republic from the Yemeni Audit and Control Authority.

(Gyth Company Sanaa2003-2005

Internet Trainer Sana’a, Yemen)

Trained staff on internet usage and digital tools to improve workplace efficiency. • Created user-friendly guides and delivered one-on-one support for trainees. • Assisted in troubleshooting and resolving technical issues.

(Shift Manager in TLJ Hospitality Westley LLC 2008-2010)

– Arlington, VA Bear & Rock I am responsible for dealing with all customer needs and also making sure they are provided with the best customer service there is. I am trained in many different departments so I also deal with things such as the electronics aspect of the Restaurant along with the cash register. At this job, I also use different technology in order to help me do things such as count the inventory and make sure all of the numbers add up.

(Shift Supervisor Macy’s, United States 2007-2016

Supervised Daily Operation)

Ensuring Smooth Workflow and Excellent customer service Trained and managed team members to meet store goals Resolved customer complaints and maintained a positive shopping environment.

(Teller SunTrust Bank, United States)2010-2012

Processed customer transactions accurately, including deposits, withdrawals, and payments.

Maintained a high level of confidentiality and security in handling financial data. •

Delivered exceptional customer service to enhance

client satisfaction.

(Teller in Capital one Bank Customer Service 2012-2014 Representatives)

Assisted customers with account inquiries

billing issues, and product information

approach customers along with other things such as use the drive throw Banking,

Resolved disputes efficiently while maintaining professionalism. • Collaborated with team members to improve customer satisfaction scores. Involved in Personal Banker to open account.

(Macys Supervisor and Customers Service Associate)

07/2010/11/2017Macy’s – Alexandria, VA

at Macey’s I am responsible for dealing with many different customers and must do all I can to make sure their shopping experience is as pleasant as it can be

Open Macys Credit card. I also fill all the closing paper work at the end of the day. That includes calculating the exact amount of average sales along with other things such as net sales and cash, credit and debit card sales etc

(Nurse and Cargiver in Homeinstead 2016 -2024)

My duties include

Monitoring medications and ensuring they are taken as prescribed Helping with activities

keep them healthy active and alert

Transportation where ever require

(Qualifications )

(Education Bachelor of Art and Education (Educational Psychology)

(Two Years Diploma: United Kingdom in BETC Business and fincence - Mathews Bolton College(UK) - Birmingham)

There I learned business administration and Information Technology. BTEC Business and Finance Diploma (Birmingham UK)

Two Years Association in Arabic History (Sana’a University)

(City & Guilds Information Technology (Birmingham UK) Course in Microsoft words )

(Child Development Course NOVA untied State

(Internet Trainer Skills NOVA United State

Office Work Course in NOVA college VA)

- Skills I have acquired through my college and work experiences have helped through many different aspects in life.

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