Customer Support Assistant Returning to Work
Resume:
Tamara McKinney
Trenton, New Jersey 08618
************@*****.***
QUALIFICATIONS
A hardworking dedicated individual who uses exceptional listening skills to understand the assignment and establish a positive outcome while meeting business objectives.
SKILLS
Organizational Skills
Keyboarding
Microsoft Word
Excel
Customer Service
Good Writing and Communication Skills
General Office Skills and Procedures
Office Management
Fleet Management
Independent
Self Starter
Reliable
Detail Oriented
PROFESSIONAL EXPERIENCE
Oaks Integrated Care/Greater Trenton Behavioral HealthCare: Trenton, New Jersey February 2008 – March 2020
Secretary
* Assist with planning and implementation of program-related data collection and billing system.
* Word process accurately and neatly.
* Maintain office filing system.
* Compose and prepare routine correspondence as directed.
* Maintain clinical, medical and housing records, developing blank charts, filing documentation etc.
* Fleet Management for several programs
* Complete data entry for programs.
* Provide clerical support to the Director as well as other staff as needed.
* Provide support to other agency programs as directed.
* Attend staff meetings, agency sponsored educational meetings and supervisory sessions regularly.
* Perform other related duties as assigned.
* Possess a thorough knowledge of modern office skills, procedures and equipment.
* Act as receptionist for program; Take accurate telephone messages, handle calls and process requests for information in accordance with established procedures.
* Maintain office services by organizing office operations and procedures.
* Contribute to team effort by accomplishing related results as needed.
Lutheran Social Ministries: Trenton, New Jersey April 2006-Dec 2007
ADMINISTRATIVE ASSISTANT
* Created purchase orders from approved requisitions as directed.
* Created all incoming work order requests for maintenance, followed up with all work orders.
* Prepared documents and checks for bulk mailing and maintain appropriate records.
* Received rent form tenants. Deposited rent checks on a monthly basis.
* Entered data and maintained accounts payable files and records.
Lawrence Lincoln Mercury: Lawrenceville, New Jersey Oct 2005-Mar 2007
ACCOUNTS PAYABLE/ACCOUNTS RECEIVABLE
* Assisted in the opening of the accounts department’s external mail and ensure it is forwarded to the addressee on a timely basis.
* Reconciled accounts as required.
* Worked accurately and quickly under operational deadlines.
* Monitored the postings to the sales ledger suspense account and maintain a record of amounts posted and subsequently cleared.
* Dealt with vendors and clients in an efficient and professional manner.
* Ensured accurate arithmetic calculations.
* Generated special computerized reports and schedules with minimum direction.
* Received and accurately prepared the daily banking, and ensure was ready for collection at the agreed time.
Royal Health Gate Nursing Home: Lawrenceville, NJ 08628 Feb 2004-Sept 2005
COOK/DIETARY AIDE
* Skilled in preparing meals according to instructions.
* Stock inventory appropriately.
* Answered, reported and followed executive or sous chef’s instructions.
* Set up stocking stations with all necessary supplies.
* Delivered dishes and trays at designated times and rooms.
* Take down dining areas and collect plates, glasses etc.
UGI Energy Services: Ewing, NJ 08609 Mar 2003-Jan 2004
ADMINISTRATIVE ASSISTANT
* Filing, typing, answering phone, taking messages and making purchases.
* Fostered a positive work environment to encourage teamwork amongst associates.
* Maintained contracts with staff to identify needs, resolve problems, and ensure quality performance.
* Scheduled conference meetings assisting Region Branch Managers.
* Performed opening and closing duties to maintain an effective business office.
* Provided prompt and efficient service while functioning as a team player.
The Clark Group: Trenton, NJ 08618 Aug 2001-Feb 2003
CWT CUSTOMER SERVICE REPRESENTIVE
* Ensuring orderly processing of client’s billings on a weekly basis calculated through an automated billing system.
* Maintained accurate data entry while ensuring customer satisfaction and functioning as a team player.
State of New Jersey Mental Health Licensing: Trenton, NJ 08618 July 1999-June 2001
EXECUTIVE SECRETARY
* Maintained accurate data entry while ensuring customer satisfaction and functioning as a team player.
* Filing, typing, answering phone and taking messages.
* Scheduling meetings and general office duties.
EDUCATION
Attending Thomas Edison State College
Mercer County Community College
Career Training Institute, Trenton, NJ
Certificate in Computerized Bookkeeping, September 2003
Proficient in the use of MS Word and Excel
Salary: Negotiable
References upon request
Contact this candidate