The Starter and Closer in Projects

Professional Summary

Experience

LOUIS GIRALDO

*** ******** *****, ********, ** 18324 Cell: 570-***-****

*************@*****.***

Skilled Customer service representative with a great capacity to learn. Committed to quality and excellence through superior customer service. Customer-focused with a proven ability to troubleshoot issues to ensure customer satisfaction. Seasoned in conflict resolution and bringing teams together. Courteous demeanor with an energetic work attitude. Vast logistics background with experience working with supply chain, marketing, and finance professionals to provide the best service possible. Ascensia Diabetes Care March 2018 to Current

Customer Order Specialist

Parsippany-Troy Hills, NJ

Order support for US and Mexico

Dispute resolutions for assigned accounts

Process customer returns

Provide logistic supports through order tracing, working with carriers and processing customer claims Serve as the only trilingual customer support specialist. Spanish, French and English. Responsible for reporting relative to back orders for Archway and DHL FedEX May 2013 to May 2018

Customer Support

Newark, NJ

Processed shipment documents neatly and efficiently for each load. Verified documentation matches freight description (e.g. type, weight, hazardous materials), using current electronic or manual system. Comply with all applicable laws/regulations, as well as company policies/procedures. Merck Pharmaceuticals September 2008 to December 2011 Stock Associate

Kenilworth, NJ

Maintained accurate stock records and schedules.

Selected products for specific routes according to pick sheets. Evaluated operational records and made scheduling adjustments to maximize efficiency. Schering Plough August 2007 to September 2008

Quality Control Inspector

Newark, NJ

Inspection of incoming components to establish procedures. Responsible for release of all incoming raw materials. Responsible for batch releases.

Education

Languages

Skills

Schering Plough Corp January 1998 to August 2007

Material Handler

Maintained components on assigned batches.

Verified operations of finished goods materials documentation. Execute quality assurance inspections on in-house products. Schering Plough Corp - Kenilworth January 1987 to June 1998 Forklift Operator

Loaded and unloaded heavy materials.

Organized and stocked product accordingly.

Shipping and receiving customer service, data entry experience. Union College 2016

Associate of Science: Psychology

Cranford, NJ, USA

Pursuing a BS degree in the fall

Trilingual: English, Spanish and French

Analytical skills, Interpersonal communication, Microsoft office including Word, Excel and Power point, Netsuite, several home grown systems such as Life Support systems, multitasking, phone support, dispute resolution and credit processing.

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