Customer Service Specialist with 10+ Years Experience
Resume:
Erica Morris
CUSTOMER SERVICE PROFESSIONAL
Houston, TX 77083
***********@*****.***
Professional Summary
10+ years in specialization of Customer Service. Attentively committed to customer satisfaction, managing customer conflicts and complaints. Effective in face to face, online, and telephone interaction with customers. Flexible, proficient, and able to learn new task quickly. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Wholesale Showroom Coordinator
Enesco-Las Vegas, NV
July 2024 to Present
I'm a wholesale retail coordinator at the World Market Center in Las Vegas Nevada. I set up and organize products for display and sales for various vendors that come to the Expos. The Expos only come twice annually.
Housekeeping Guest Room Attendant Supervisor
Mirage Hotel and Casino-Las Vegas, NV
May 2023 to July 2024
Replaced all bedding linen and amenities.
Vacuumed and sanitized floors and restroom.
Replenished room in timely manner to ensure meeting quota. Guest Room Attendant/Housekeeping
Green Valley Ranch Resort and Casino-Henderson, NV September 2022 to May 2023
1. Made beds, changed linen.
2. Vacuumed, dusted,sanitized floors and furniture. 3. Cleaned basins,toilets, and showers following chemical safety guidelines. 4. Completed all duties within the top time frame. Guest Room Attendant/Housekeeping
Excalibur hotel and casino-Las Vegas, NV
November 2021 to August 2022
1. Change bed linen and make beds
2. Replace used towels
3. Sweep and mop floors
4. Vacuum carpets
5. Replenish bath care amenities
6. Completed all assigned rooms by end of shift.
7. Addressed all guest inquiries.
Customer Service Representative
Anthem Blue Cross BlueShield-Las Vegas, NV
May 2021 to November 2021
1. Assisted customers with questions.
2. Handled emails, inbound calls, and outbound calls. 3. Managed customer accounts.
4. Monitored claims and physician-related services. 5. Handled billing issues and order inquiries.
6. Interacted with customers through live chat.
Customer Service Representative
Next Level Business Services-Las Vegas, NV
April 2020 to April 2021
1. Placed online orders.
2. Assisted customers with account questions and payments. 3. Responded to emails, live chats, and inbound calls. 4. Provided policy and service information.
5. Assisted customers with a warm and professional attitude. Customer Service Representative
310 Nutrition-Las Vegas, NV
August 2019 to March 2020
1. Placed Inbound/Outbound calls to and from customers. 2. Resolved issues for customers through live email chat. 3. Placed orders for customers.
4. Assisted customers with order issues or misunderstandings. 5. Met daily quota with sales
Customer Service Representative
Nexwear-Las Vegas, NV
May 2018 to July 2019
1. Answered inbound calls from customers.
2. Responded to customers emails, voicemails in timely fashion. 3. Accurately provided service to all customers.
4. Made sales and saved existing customers from cancellation. Customer Service Representative
Alorica-Las Vegas, NV
August 2016 to April 2018
1. Check to ensure that appropriate changes were made to resolve customers problems. 2. Transmitted correspondence or medical records by mail, e-mail, or fax. 3. Operated office equipment .
4. Processed spreadsheet and other software applications to prepare reports, invoices,financial statements, letters, case histories, or medical records. 5. Review and verify data, such as age, name, address, and medical coverage. 6. Reviewed insurance coverage for CO pays
Customer Service Representative
Sitel-Las Vegas, NV
December 2014 to July 2016
1. Prepare insurance claim forms or related documents and review them for completeness. 2. Review insurance policy to determine coverage.
3. Provide customer with limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
Security Guard
CSC-Contemporary Services Corporation-Las Vegas, NV April 2012 to April 2016
1. Act as oversight or security agents for management or customers. 2. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
3. Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Customer Service Representative
Precision Opinion-Las Vegas, NV
March 2013 to July 2014
1. Explain products,services, and prices.
2. Conduct client or market surveys in order to obtain information about potential customers. 3. Supported, planned, and coordinated operations for single or multiple surveys. Recruiter
College of Southern Nevada-Las Vegas, NV
August 2011 to February 2012
1. Answer telephones and gave information to callers, took messages, and transferred calls to appropriate individuals.
2. Created,maintained, and entered information into databases. 3. Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents such as attendance records, correspondence, or other material. 4. Greeted visitors or callers, handled their inquiries or directed them to the appropriate persons according to their needs.
5. Scheduled and confirmed appointments for clients, customers, or supervisors. Education
Diploma in Basic
Eisenhower Senior High School - Rialto, CA
June 1990
Skills
• CSR (10+ years)
• Word Processing (10+ years)
• Customer relationship management
• Recruiting
• Data collection
• Live chat
• Guest services
• Salesforce (5 years)
• Research (3 years)
• Phone etiquette (10+ years)
• Quality Assurance (5 years)
• Call Center (8 years)
• Cold Calling (5 years)
• Recruiting (2 years)
• Live Chat (2 years)
• Account Management (5 years)
• Marketing (5 years)
• English
• Customer Care (10+ years)
• Microsoft, Excel, Word, PowerPoint (10+ years)
• Hotel experience
• Cleaning (10+ years)
• Customer Support (10+ years)
• Laundry (5 years)
• Technical Support (5 years)
• Help Desk
• Security (3 years)
• Microsoft Office (5 years)
• Personal Assistant Experience
• CRM software
• Project management
• Residential Cleaning (5 years)
• Active Directory
• Administrative Experience (5 years)
• Hospitality
• Customer Service (10+ years)
• Typing
• Databases (10+ years)
• Data Entry (10+ years)
• Conflict management (5 years)
• Supervising experience
• Commercial cleaning
• Title processing
• Medical Records (3 years)
• Shipping Receiving (5 years)
• Warehouse Associate (5 years)
• Sales (6 years)
• Kronos
• Microsoft Outlook
• CRM Software (5 years)
• Custodial experience
• General Labor (10+ years)
• Relationship management
Certifications and Licenses
Exceptional Customer Service Certificate
December 2019 to Present
Completed a training course in customer service procedures and received a certificate for passing the course.
First Aid Certification
Driver's License
Additional Information
1. Socially Perceptive
• Troubleshooter
• Patience
• Goal oriented
• Reliable
• Trustworthy
• Creative
• Empathetic
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