Fraud Analyst with 20 Years of Experience

EMILIO TOVAR

***** ********* **., *******, ** ***89

Home 832-***-**** / ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated Fraud Analyst with 20 years of experience combining leadership and Customer service expertise in Loss prevention and Check processing. Looking for a position as a Fraud Analyst and or related field. SKILLS

• Equipment Maintenance * Operation and Control

• Operations Analysis * Speaking

• Critical Thinking * Clerical

EXPERIENCE

Bank Operations Specialist 01/2010 to 08/2017

Zions Bank N. A. – Houston, TX

• Train and assist staff with computer usage.

• Learn to operate new office technologies as they are developed and implemented.

• Prepare and Mail checks.

• Follow work procedures and keep track of daily activities.

• Review work done by others to check for correct spelling and grammar, ensure That the company format policies are followed, and recommend revisions.

• Conduct searches to find needed information, using such sources as the internet.

• Provide services to customers, such as order placement or account information.

• Locate and attach appropriate files to incoming correspondence requiring replies.

• Make copies or correspondence or other printed material.

• Operate office equipment, such as fax machines, copiers, or phone systems and Arrange for repairs when equipment malfunctions.

• Create, maintain, and enter information into the databases.

• Answer telephones and give information to callers, take messages, or transfer Calls to appropriate individuals.

• Use computers for various applications, such as database management or word processing. EDUCATION

South Houston High School 1983

High School Diploma

Massey Business College 1985

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