Patient Experience Coordinator with Bilingual Support
Resume:
JOHAN DUC NGUYEN
Westminster, CA 92683
********@*****.***
OBJECTIVE
To obtain a position as a Patient Experience Coordinator where I can utilize my excellent Clinical, Communication and Customer service skills
SUMMARY OF QUALIFICATIONS
Experience in diverse healthcare support service settings Strong work ethic, self starter, and fast learner
Work well with internal and external customers, reliable, and flexible Bilingual in English and Vietnamese
PROFESSIONAL EXPERIENCE
Answer intake ACD queues and adhere to telephone performance requirements for call response time abandonment rates
Respond to questions about eligibility benefits and procedures for accessing behavioral health services Verify patient benefits and eligibility through health plan computer access and phone Perform data entry and route calls to the appropriate resource Determine type of calls to transfer to clinician for assessment and screening as defined by referral guidelines and protocols
Provide information on outpatient/inpatient services and policies Provide community based and other needed resources to members Solve complex issues on referrals, and offer routine, or urgent with assistance for appointments Intake and submit grievances for resolution
Support the admission, discharge, follow-up processes, and patient referrals Assist with arrangements, confirmations, and contracts of patient admissions Ensure level of care and documentation in accordance with state and federal policies Obtain data and input patient demographics and financial information Verify referral, authorization, insurance coverage, and collected co-payments Maintain, pulled, and prepped charts
Schedule patients according to policies and procedures Experience and Knowledge of diverse type of insurance (HMO, PPO, Medi-cal,Medicare, Third party payer, etc)
Assist provider, member, insurance carrier in billing issues and status Perform necessary follow-ups of insurance claims
EMPLOYMENT HISTORY
Member Services Associate II Elevance Health, Indianapolis,IN (Business Office in Cypress, CA)2013-2024 Customer Service/Sales Associate Bolsa Health &Wellness, Westminster, CA 2007-2013 Billing Assistant Acacia Adult Day Service, Garden Grove, CA 2007-2007 Admissions Coordinator Assistant Flagship Healthcare Center, Newport Beach, CA 2006-2006 EDUCATION AND TRAINING
Highschool Diploma,Adolphe Cherioux, Vitry, France Associate of Arts Degree in Business Administration, Jean Mace College,Vitry France Administrative Medical Assistant and Medical Billing & Coding,CCROP, Garden Grove, CA
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