Senior Business Development & Support Leader
Resume:
Piyush
Rawat
*****.*******@*****.***
Bharatpur, Rajasthan
https://www.linkedin.com/in/piyu
sh-rawat-3973a1118
flowcv.me/piyushrawat
LANGUAGES
Hindi
English
CERTIFICATES
RS-CIT
PHP with MY SQL from NIIT
Lean six sigma yellow belt
certified
SKILLS
SDLC
Business Process Analysis and
Optimization
Requirements Gathering and
Documentation
Cross-Functional Collaboration
Data Analysis and Reporting Project
Management
Customer Relationship Management
(CRM)
Project Implementation and
Management
Technical Troubleshooting and Issue
Resolution
Training and Onboarding Support
Cross-Functional Team
Collaboration
Process Improvement and
Documentation
Microsoft office
Microsoft outlook
Python
SQL
PROFILE
Results-driven and customer-centric professional with 7+ years of diverse experience in customer support, operations management, and inside sales across sectors including payment gateways, e-commerce, logistics, and BPO. Proven ability to boost customer satisfaction, optimize operational workflows, and drive revenue growth. Adept at leading teams, managing client relationships, and coordinating across functions to achieve business goals. A strong communicator and strategic problem- solver, dedicated to delivering exceptional service and operational excellence.
EDUCATION
B.C.A, Jaipur National University
2008 – 2012
Senior Education (Rajasthan Board Ajmer)
2007 – 2008
Secondary Education. (Rajasthan Board Ajmer)
2005 – 2006
PROFESSIONAL EXPERIENCE
Futuretek Commerce Pvt. Ltd,
Business development and Customer Support
08/2022 – 07/2024 Jaipur
Started as a Business Development Manager and quickly took on cross-functional roles including Customer Support Manager and Business Analyst. Successfully led the delivery of solutions for two key products, overseeing end-to-end implementation. Managed and motivated a high-performing team of 24, consistently delivering results and exceeding expectations across every assigned responsibility. Recognized for versatility, leadership, and a strong commitment to customer satisfaction. kamal singh kirori lal, Operation manager
03/2019 – 08/2022 Bharatpur
Oversaw end-to-end operations of an agriculture-based company, managing daily business functions including supply chain, production, logistics, and team coordination. Streamlined processes to improve efficiency, ensured compliance with industry standards, and supported business growth through strategic planning and hands-on leadership.
Gxpress solutions Pvt. Ltd, Inside Sales manager
05/2018 – 03/2019 Jaipur
Proactively engaged potential clients through cold calling, successfully converting prospects into qualified leads. Conducted client meetings to understand business needs, deliver tailored solutions, and negotiate pricing. Maintained accurate and up-to-date records in CRM systems, ensuring seamless follow-ups and pipeline management. Demonstrated strong sales acumen and relationship-building skills throughout the customer acquisition process.
Teleperformance, CCE
09/2016 – 11/2017 Jaipur
Worked as a Customer Care Executive, delivering prompt and effective solutions to client inquiries in line with company policies and service standards. Ensured a positive customer experience by addressing concerns with professionalism, clarity, and empathy. Maintained detailed records of interactions and contributed to customer satisfaction and retention efforts. DECLARATION
I hereby declare that the information provided in this CV is true and correct to the best of my knowledge and belief. I take full responsibility for the accuracy of the details mentioned and am committed to upholding the values and standards of the organization I join.
Piyush Rawat
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