Technical Business Systems Analyst with 10+ Years Experience
Resume:
Adrian Washington
**************@*****.***
PROFESSIONAL SUMMARY
Goal-oriented Business/Technical Analyst with over 10 years of proven experience in B2B (Business to Business) analysis project coordination and software development within banking and financial services sector with a strong focus on credit systems, data transfer systems, credit reporting.
Proven track record optimizing data workflows, ensuring compliance with best practices, and leading cross-functional initiatives.
Proven experience in transforming business needs into technical resolutions to enhance business system efficiency and performance with strong collaboration with cross-functioning teams, developers, customers, and clients.
Adept at integrating platforms like File Zilla, Workday and Connect Direct into enterprise environments and supporting system patching and upgrades while collaborating with stakeholders to deliver strategic technology solutions that meet customer requirements and expectations in Agile environments.
Proven expertise in Jira backlog management, user story creation, API integration, and technical documentation creation.
CORE COMPETENCIES
User Stories, Epics, & Acceptance Criteria
Agile & Scrum Methodologies
API Integration & Analysis
Requirements Gathering & Documentation
Technical Writing & Knowledge Management
Loan Origination Systems
Power BI/ Tableau
JIRA Backlog Management
PROFESSIONAL EXPERIENCE
Bank of America – Addison, TX – Technical Business Systems Analyst Oct 2022 – Dec 2024
Lead the end-to-end requirements process for multiple loan origination projects, collaborating with product owners, developers, QA, and stakeholders.
Created, refined, and maintained epics, user stories, and acceptance criteria in Jira, ensuring items were development-ready and aligned with sprint goals.
Designed and documented API request/response structures and integration workflows using Mulesoft for seamless integration and task automation for credit reporting and automated bill pay platforms.
Helped drive implementation of Salesforce implementations.
Authored and maintained comprehensive technical documentation including use cases, workflow diagrams, and database schemas in Confluence and team wikis.
Supported business solutions focused on finance business for data validation utilizing Power BI reporting.
Partnered with QA to define test plans and verify functionality against defined acceptance criteria supporting nCino, Salesforce, and Florify lending platforms
Supported developers with detailed technical insights and acted as the domain SME for credit reporting and consumer lending processes.
Contributed to Agile ceremonies including sprint planning, retrospectives, and backlog grooming sessions.
Key Achievements:
Reduced backlog grooming time by 30% through improved story templating and requirement clarity.
Identified inefficiencies in API error handling logic, leading to a 25% drop in customer-reported issues.
Created reusable Business, Functional and Technical documentation templates used across the product team to streamline release documentation.
American Airlines – Fort Worth
Business Product Analyst – (Short Term Project)
09/2022 - 10/2022
Analyzed IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.
Developed test plans and supporting the business through execution of user acceptance test cases.
Developed and maintained documentation utilizing JIRA and confluence related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.
Demonstrated knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing those controls.
Ensure Product owner and/or stakeholder views were directed towards the best solution.
Assisted the Product Owner in the prioritization of features for upcoming decomposition and sprint deliverables in Scrum.
Decomposed features into actionable and executable user stories to align work to the appropriate team priorities/goal and meet project timelines.
Offered experience with modeling techniques (e.g. UML) and use case development as well as experience with one or more software development frameworks.
Toyota Financial Services – Plano, TX - IT Business Systems Analyst III Oct 2019 – Oct 2021
Led documentation of data workflows and business rules for enterprise systems, supporting compliance with governance frameworks.
Contributed to Agile ceremonies including sprint planning, retrospectives, and backlog grooming sessions.
Supported release planning and testing of key platform changes, contributing to ongoing Workday and COTS integrations.
Queried complex relational databases using SQL to validate data integrity and extract metrics for business reports utilizing FullStory.
Contributed to data quality validation initiatives, focusing on error prevention and resolution tracking.
Kept leadership teams, forward-facing clients, and downstream resources informed about new developments and potential escalations by publishing and maintaining a shared SharePoint site with updates and presentations to the leadership, clients and customers.
Offered experience with modeling techniques (e.g., UML) and use case development as well as experience with one or more software development frameworks.
Protiviti – Dallas, TX - Business Analyst II Jul 2019 – Oct 2019
Documented metadata, technical and business rules, and data ownership roles in line with governance and compliance mandates following Agile methodology to complete require tasks.
Assisted in the development of data quality reports and impact assessments that improved stakeholder alignment.
Created and maintained technical documentation including use cases, workflow diagrams, and database schemas in Confluence and team wikis.
Demonstrated knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing those controls
Delivered process improvement strategies and software solutions, tracking progress across multiple stakeholders.
Mr. Cooper – Lewisville, TX - Senior Data Governance Business Analyst (Contract) Apr 2019 – May 2019
Conducted root cause analysis on critical data discrepancies and recommended corrective actions.
Supported UAT for regulated systems (Encompass, Fidelity) impacting core business workflows.)
Developed and present project strategies for business process management and improvements.
Maintained and monitored project plans, project schedules, work hours, budgets and expenditures
G.E. Transportation - Inventory Business Analyst (Contractor) November 2018 – April 2019
Partnered with IT development and project management staff to ensure that the users’ current and anticipated needs are met by the scope of the project and maintain awareness of project milestones and project status.
Leveraged data warehousing and analytic experience to ensure that system designs will meet user expectations.
Worked to resolve discrepancies between the amount of inventory and the amount of revenue quickly and accurately.
Worked with cross-functional teams to support the business needs.
Wells Fargo, NA – Dallas, TX Business Analyst (Contractor) November 2017 – September 2018
Chaired and facilitated meetings where appropriate and distribute minutes to all project team members.
Participated in an IAM cross-functional role-modeling exercise with both business and technical users and documented application permissions and IAM integrations
Helped facilitate accessible and efficient process automations and reusable components that can be leveraged across different lines of businesses to
Assessed project security risks and issues and provide solutions where applicable within data migrations a new API strategy.
Collaborated with stakeholders to identify and define project scope by reviewing assessments of multifactor authentication using Duo security for Identity and Access Management project.
National General Insurance Co. – Dallas, TX Sr. Business Analyst (Contractor) April 2017 – October 2017
Managed medium to large projects, following standard agile methodology.
Conducted user story grooming sessions with the Product Owner (Business), DEV, QA, and Performance team.
Worked with business owners to write and define user stories.
Reviewed designs, test scenarios and results conducted and documented before user story acceptance by the business.
Collaborated with business partners to analyze and understand business problems and needs.
Managed medium to large projects, following standard project management methodology.
Texas Health Resources Arlington, TX Business Analyst
September 2015 – April 2017
Facilitated 15-minute Sprint Planning sessions.
Requirements gathering for user story creation of eCommerce site and internal website redesign.
Supported end-to-end implementation of multiple RPA projects, varying in size and complexity while assisting in the creation of automation ready process flows
Acted as liaison assisting Agile coach in facilitation of methodology changes from Waterfall to Agile during data migration exposing security risks and documented system technical requirements for disaster recovery
Utilized Agile (Scrum) to facilitate project meetings with Application owners to determine project scope and maintain on-going updates.
Thoroughly defined end to end solutions of user stories and managing solutions across all teams
Gathered requirements for new and/or enhanced application systems; creating business requirements documents to capture and detail additions or changes in health care management tools.
Served as a primary point of contact with testers to resolve issues that require changes to functionality or functional solutions
Responsible for all SharePoint Data integrations throughout the hospital network; requirements gathering for interfacing EPIC modules including and not limited to Cadence, ASAP, PIMS, Stork, Kaleidoscope
Contributed in the development of testing of software and current applications using agile development practices
EDUCATION
Henderson High School- Diploma Graduated 1990
TOOLS & TECHNOLOGIES (Updated)
Workday (Functional Support), Salesforce, JIRA, ServiceNow, Tableau, Splunk, Confluence, SQL, Excel, SFTP, FTPS, AS2, Sterling Secure Proxy, EPIC, Encompass
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