Administrative Assistant & Customer Service Specialist
Resume:
Rylie Harper
Mesa, Arizona
480-***-**** **********@******.***
Work History
Administrative Assistant/Receptionist 03/2025 to 10/2025 Mission Restoration
- Manage front office operations including answering/directing calls and coordinating repair service requests for property damages.
- Organize and maintain office cleanliness, coordinated food orders, car detailing, and ensured kitchen and supply areas were fully stocked and orderly.
- Support employee engagement by assisting in the planning and execution of team events and activities.
- Monitor and maintain office inventory, placing orders for supplies and business essentials such as business cards and scope measurements.
- Schedule and update calendars with training sessions, meetings, and company events.
- Handle incoming and outgoing mail, manage email correspondence, and provide scheduling support for appointments and internal meetings.
- Run office errands and assist with CRM system updates and data entry.
- Collaborate with the HR and Recruiting team to support hiring initiatives and other HR- related functions.
Customer Service Representative 08/2024 to 02/2025 Sunset Spas
- Respond to customer inquiries via phone and email, providing timely and accurate assistance for service-related needs.
- Handle high-stress situations with professionalism, resolving customer concerns efficiently to ensure satisfaction.
- Schedule service appointments and coordinate technician visits for spa maintenance and repairs.
- Assist customers in identifying and ordering appropriate spa parts to meet their specific needs.
- Collaborate with team members to improve service operations and contribute to a positive, solutions-focused work environment.
Customer Service Representative 09/2023 to 07/2024 Ashley Furniture Homestore
- Manage high-pressure situations with professionalism, effectively resolving disputes and conflicts.
- Actively listen to customers to understand concerns, promptly delegate tasks, and ensure timely resolution.
- Resolve customer complaints with empathy and care, leading to increased customer loyalty and repeat business.
- Handle a constant flow of customer calls efficiently, minimizing wait times and maximizing satisfaction.
- Ensure order accuracy to support smooth business operations and high service standards.
- Enhance the customer experience by addressing concerns quickly and delivering practical solutions.
- Build rapport with clients through active listening and personalized service, resulting in higher retention rates and positive customer feedback. Hostess 01/2023 to 08/2023
Valle Luna Mexican Restaurant
- Greet guests warmly upon arrival and maintain a friendly, welcoming presence throughout their dining experience.
- Demonstrate strong multitasking abilities by managing incoming calls, guest greetings, and reservation updates simultaneously.
- Maintain a clean, organized, and inviting environment to ensure guest comfort and satisfaction.
- Proactively assist servers during peak hours to expedite food delivery and uphold exceptional service standards.
- Contribute to a positive dining atmosphere by anticipating guest needs and supporting team members as needed.
Professional Skills
- Customer Service & Communication
- Microsoft Office
- Event & Employee Engagement Support
- Office Administration & Operations
- Data Collection
- Paperwork Processing
- Team Collaboration
- Inventory & Supply Management
- CRM & Systems Use
Education
Dobson Highschool – High School Diploma 05/2023
References
Samson Winters-Sales Manager- Ashley Homestore
- ********@****************.***
Ryan Boatman-Store Manager-Ashley Homestore
- ********@****************.***
Pete Molina-Warehouse Manager-Sunset Spas
- ****@************.***
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