Senior Process Optimization Analyst

Senior Process Associate

Maryland, United States, 202-***-****, *****.******@*****.***

PROFILE

Dynamic Financial Business Analyst with extensive experience in financial administration and process optimization. Spearheaded data-driven strategies, enhancing operational efficiency and driving measurable business results. Utilised advanced analytical tools to improve workflows, boosting productivity and accuracy in financial operations. Specialised in implementing process improvements that elevate performance metrics and client satisfaction.

EMPLOYMENT HISTORY

Feb 2024

Senior Process Associate, Genpact LLC

Led transition to Genpact LLC, utilising process management expertise and SOAR framework to identify improvements. Directed analytical projects that enhanced operational efficiency, aligning team strengths to measurable outcomes. Utilised advanced data tools to optimise workflows, boosting productivity and accuracy in financial operations.

•Spearheaded identification of process improvement opportunities.

•Championed initiatives that significantly improved team performance metrics.

•Orchestrated data-driven strategies for enhanced operational accuracy.

Custodian, Contract Cleaning Services Inc.

Maintain cleanliness and orderliness of facilities. Perform routine cleaning tasks including dusting, mopping, and waste disposal. Ensure compliance with health and safety standards. Collaborate with team members to enhance service quality.

•Cleaned and sanitised restrooms, increasing hygiene standards.

•Conducted floor maintenance that improved overall aesthetics.

•Managed inventory of cleaning supplies, reducing costs by 15%.

•Responded promptly to cleaning requests, ensuring customer satisfaction.

Sales / Cashier, HMV Record Store

Managed cash register operations and delivered exceptional customer service during sales transactions. Ensured accurate processing of purchases and maintained a welcoming store environment.

•Provided tailored product recommendations to enhance customer experience.

•Assisted in inventory management and stock replenishment.

•Resolved customer inquiries and issues promptly.

Sep 2015 — Feb 2024

Business Financial Administrator / Lead Events Specialist, Advantage Sales & Marketing

Directed client relations and spearheaded initiatives to enhance satisfaction and retention. Oversaw sales and marketing events, ensuring seamless execution aligned with financial targets. Supervised diverse teams, monitored KPIs, and drove optimal operational success.

•Championed client engagement strategies, boosting retention rates.

•Executed over 20 successful events annually, aligning with budgetary goals.

•Enhanced team performance through targeted training and development.

Jan 2013 — Sep 2015

Customer Service / Floor Supervisor, Crossmark

Supervise floor operations and manage customer escalations. Train and coach new hires to uphold service quality and compliance.

•Enhanced team performance through targeted training initiatives.

•Resolved customer issues effectively, improving satisfaction ratings.

Jun 2009 — Feb 2013

Shift Manager, McDonald’s Corporation

Oversee daily operations, ensuring productivity and quality service standards. Coordinate crew schedules and manage inventory to uphold exceptional customer satisfaction.- Streamlined crew scheduling processes to optimise workforce efficiency.- Enhanced inventory management, reducing waste and improving stock availability.

Jun 2009 — Dec 2012

Sales Associate, Simply Fashion Clothing Store

Supported customers in product selection and ensured effective in-store operations. Enhanced visual merchandising and optimised store displays to drive sales.

•Facilitated customer inquiries and provided tailored recommendations.

•Improved product placement, contributing to a notable increase in sales performance.

May 2008 — Nov 2009

Field Supervisor, Working America

Supervised canvassing crews for political campaigns, including Barack Obama’s 2008 campaign. Developed outreach strategies that enhanced voter engagement.

•Directed teams of up to 20 canvassers on various campaigns.

•Increased voter turnout through targeted outreach initiatives.

Jan 2007 — Aug 2008

Assistant Manager, C-Mart Department Store

Oversee staff operations, ensure efficient scheduling, and enhance floor functionality. Manage daily store activities to improve customer experience and operational efficiency.

•Streamlined team processes, increasing staff productivity.

•Coordinated training sessions, elevating service standards.

•Implemented inventory controls, reducing stock discrepancies.

Jun 2004 — Aug 2007

Field Supervisor, Platinum Advertising

Supervised door-to-door sales teams, enhancing employee skills and sales techniques. Fostered a high-performance culture focused on achieving targets. Collaborated with leadership to implement effective training programs.- Drove team performance, resulting in a 20% increase in sales.- Championed training initiatives, improving employee retention by 15%.- Streamlined communication processes, boosting team efficiency.

EDUCATION

Graduate

SKILLS

Financial Analysis

Expert

Process Improvement

Expert

Data Analytics

Expert

Project Management

Expert

Team Leadership

Expert

Customer Service

Expert

Microsoft Excel

Expert

Operational Support

Expert

Contact this candidate