Multifunction Administrative Specialist with Banking Experience
Resume:
Contact
*************@*****.***
Customer Service
Resilience
Customer Experience
Problem Solving
Business Analysis
Microsoft Office
Office Management
Quality Control
Languages
Lizeka de Bruyn
Multifunction Consultant
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Hardworking banker and designer experienced in the fields. Detail oriented customer service professional reliable in completing accurate work with 13 years in banking customer service. Exposed to different industries with one common goal which is customer satisfaction Professional Experience
English
Proficient - 03
Zulu
Proficient - 03
Xhosa
Proficient - 03
Female South Africa
Architectural intern
Tk Project
May 2021 - Jun 2023 Voluntary
Analyzing building specifications, codes, and sites. Creating technical drawings from architects' sketches and specifications. Using ArchiCAD software to create drawings that incorporate exact measurements, calculations, building codes, and other construction details. Printing ArchiCAD drawing schematics for use by architects, construction managers, and structural and maintenance engineers. Entering ArchiCAD data into building information modelling systems to create 3- D models and renderings. Visiting construction sites to perform measurements and calculate dimensions as needed. Collaborating with architects and construction engineers to ensure adherence to building specifications and industry regulations.
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Interactive Banker and Inward payment Agent
Nedbank
Sep 2017 - Apr 2021
Large ATM transactions, Digital Banking and prevent fraud, Managing inward swift messages MT103/MT202 and fax/email instructions to process Inward remittances & outward payments, Generate Leads, Email to customers with the relevant swift messages on the credited funds and processed payments,App limit adjustment, FEC, CBPO, SWIFT copy and Debit Advice, Foreign Exchange preferably in a Banking environment and/or related Industry knowledge, Knowledge of Balance of Payments Reporting (BOP) reporting to SARB and exchange control processes. An understanding of a Dealing desk which facilitates trades. Contract FX rates with dealers for conversion of currencies related to inward/outward payments. Assist on Internet Banking Users requests and attending to customers’ queries. Send SWIFT to investigate further on unrecognized funds in Nostro accounts and follow up with nostro agents on payment issues. Control and ensure the processors execute the Inward and Outward payments before cut-off time based on inward/outward swift messages, emails/fax messages received. Reconcile all suspense entries for remittance transactions, Operate large ATM withdrawals and deposit. Page 2 of 6
Bulk teller, Back Office and Service Champion
Nedbank
Apr 2008 - Sep 2017
In the Branch (Retail banking) Large Cash transaction, Branch treasury custodian, Client retention, sales leads, monitor key register, Monthly checks and signoff reports, confirm cheque, Capture DCWC, Writing Bank own cheque, reconcile teller reports, WASTE, Generate Leads, fraud prevention, Filing daily reports, Balance treasury, sign off snoffs, bank guaranteed cheque, FICA verification, Digital banking, educate clients banking app, ATM/ID balance and load, Encode debit and credit cards, book cheque, Stop orders on account. Resolve client complaint and queries, Manage Q-matics, Order stationary, organize campaigns. Treat clients fairly, liaison with technician for equipment repairs and replacement, report building maintenance. Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures. Conduct cash counts and visual checks as assigned by the line manager from time to time. Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed. Follow cash management procedures and limits as prescribed. Report suspicious transactions as per Money Laundering control frameworks. Complete and maintain applicable registers (Teller and Key registers). Call center agent
Vodacom
Jan 2007 - Mar 2008 Part-Time
Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Page 3 of 6
Educational History
Filing Clerk
Gauteng Shared Service Centre
Feb 2006 - Jun 2006 Part-Time
Uploads digital files and data.Organizes and archives records and documents.Makes copies of paperwork and distributes as needed.Retrieves data and files for other departments and personnel.Uses alphabetical and numerical systems to organize paper and electronic records documents.Checks paperwork, digital forms, and files, updating or correcting documentation as needed.Updates filing systems and devises new filing and organizational and storage systems for data and documents as needed.Creates new files and provides needed information on forms and reports.Secures and protects the privacy of documents.Scans paper documents and verifies that scanned documents are clear and legible.Processes requests for files and data.Records when and what documents have been borrowed and returned.Monitors filing materials and office supplies and works with vendors to secure needed supplies, or reports when new purchases need to be made to purchasing officer.Discards documents when required in accordance with official procedures.Transcribes audio and video content.Operates office equipment.Looks for ways to improve filing systems and designs forms and templates for data entry.Types and performs data entry.Works with warehouse personnel or outside storage vendors to assure safe archiving of documents.Checks and corrects documentation and placement of previously filed documents. Diploma in Business Administration
Alison
Apr 2024 - Apr 2024
Investment Risk Management
Coursera - Project Network
Feb 2024 - Feb 2024
Banking and Financial Institutions
Coursera - University of Illinois at Urbana-
Champaign
Feb 2024 - Mar 2024
Advance Diploma Business Support System And Strategies Alison
Jan 2024 - Present
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Certifications
Awards & Recognition
SAP S/4 HANA
Alison
Jan 2024 - Jan
2024
Data analytics with Microsoft Excel
Coursera - Linkedin
Dec 2023 - Dec 2023
Fundamental of Business Analysis
Alison
Dec 2023 - Jan 2024
Intro to Banking
Alison
Aug 2023 - Aug
2023
Financial Literacy
University of
Johannesburg
May 2023 - Aug 2023
Call Centre agent
Havatech
Aug 2007 - Oct 2007
SERVICE CHAMPION JUNE 2015
NEDBANK
Jun 2015
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BACK OFFICE JUNE 2011
NEDBANK
References Jun 2011
Paul Mthombeni
Nedbank
************@*****.***
Edwin Chasakara
Vodacom
*****.*******@********.***
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