IT & Cybersecurity Support Professional with Field Skills
Resume:
Isaiah E Lawless
*.*********@*****.***
www.linkedin.com/in/isaiah-l-aa48b4368
About Me
I am a dedicated professional with a strong background in customer service and a commitment to excellence, known for my reliability and integrity in every task I undertake. Having recently graduated from the San Jose State University bootcamp in partnership with Fullstack Academy, I have developed a solid foundation in IT and cybersecurity, familiarizing myself with essential tools like Wireshark and Nmap to enhance my skills. My technical background in automotive and plumbing systems has sharpened my problem-solving abilities, enabling me to effectively communicate complex information and implement solutions. Additionally, I volunteer as a coach for the Coach Sarna League, where I teach children the fundamentals of flag football, fostering teamwork and leadership skills.
Work Experience
ENVIRONMENTAL TECHNICIAN
Waste Management, Marathon Refinery – Walnut Creek, CA December 2024 – May 2025
- Conducted data analysis and documentation to ensure compliance with regulations, demonstrating strong analytical and reporting skills.
- Collaborated with cross-functional teams to implement process improvements, showcasing teamwork and project management capabilities.
- Developed training materials for staff, highlighting proficiency in creating educational content and effective communication. POOL TECH COVER TECHNICIAN
Pool Covers Inc.
February 2023 - July 2024
- Diagnosed and repaired mechanical issues, demonstrating troubleshooting skills.
- Provided customer education on product maintenance, enhancing communication skills and customer relationship management. PLUMBING APPRENTICE
Local 38
2017 - 2020
- Assisted in the installation and maintenance of systems, developing a strong understanding of technical systems and adherence to safety protocols.
- Utilized various tools and equipment, showcasing a hands-on approach to technical tasks and problem-solving.
AUTOMOTIVE TECHNICIAN
Avery Greene Honda/ *Vallejo Honda*
2012 - 2017
- Diagnosed and repaired complex automotive systems using diagnostic tools, paralleling the technical troubleshooting.
- Completed a certification program, demonstrating a commitment to continuous learning and adherence to industry standards.
- Developed strong customer service and communication skills. Education
Cyber Security Boot Camp
San Jose State, Full Stack Academy
May 2025 - August 2025
- Completed an intensive boot camp focusing on cybersecurity fundamentals, tools, and best practices for protecting networks and information systems.
- Gained hands-on experience with tools such as Wireshark, Nmap, and techniques including ARP spoofing, enhancing practical skills in network analysis and security.
Sacramento City College
2010 - 2012
Major: Business Management
Jesse Bethel High School
High School Diploma
2005 - 2009
Skills
- Proficiency in Windows operating system and various software applications, including Microsoft Office Suite and Adobe Creative Cloud.
- Experienced with Mac OS and software applications (e.g., Final Cut Pro, Keynote, etc.)
- Customer service expertise
- Strong integrity and work ethic
- Reliable and dedicated to task completion
- Excellent communication skills
- Problem-solving and critical thinking abilities
- Technical knowledge in automotive and plumbing systems
- Familiarity with cybersecurity tools and techniques, including Wireshark, Nmap, and ARP spoofing
Additional Information
- Volunteer coach for the local flag football program, introducing kids to the fundamentals of football and promoting teamwork and sportsmanship.
- Eagerness to learn and grow in the IT and cybersecurity field
Contact this candidate