Senior Director of Global Logistics & Supply Chain Excellence
Resume:
Dwan L. Henderson
Frisco, TX ***** ******@*****.***
PROFESSIONAL SUMMARY
Accomplished logistics and supply chain executive with 24 years of progressive leadership experience spanning global distribution, transportation, and logistics operations. Proven record of driving enterprise-wide supply chain transformations, managing multi-million-dollar P&L’s, and implementing high performance logistics strategies across diverse industries. Adept at building and leading global teams, optimizing transportation networks, advancing compliance and international trade regulations, and delivering over $100+ in career cost savings. Recognized for developing innovative logistics solutions, leveraging advanced technologies, and fostering cross-functional collaboration to enable scalable, resilient, and customer-focused supply chains.
CORE COMPETENCIES
Global Logistics Strategy & Distribution Network Optimization
P&L Ownership up to $105M, Cost Reduction & Efficiency Initiatives
Transportation Management: Truckload, LTL, Intermodal, Rail, Small Parcel, Air, Ocean, Brokerage, 3PL
Compliance Expertise; Free Trade Zones, US Customs, Trade Compliance
Advanced Technology: ERP, WMS, TMS, Route Optimization, JD Edwards, SAP, Microsoft Office
Executive Leadership: Team Development, Change Management, Cross-Functional Collaboration
Contract Negotiation, Strategic Sourcing, and Vendor Partnerships
Continuous Improvement: Lean Six Sigma and Performance KPI Implementations
TRANSPORTATION EXPERIENCE
VIZIO, Dallas, TX, 2022 - present
Senior Director of Logistics
Directed end-to-end supply chain compliance programs for Walmart, Sams, Amazon, Target, Costco, BJ Wholesalers, Best Buy and other major retailers, successfully eliminating $700K+ in fines to achieve 100% reductions in OTIF penalties beginning Q4 of 2023
Partnered cross-functionally with accounting, business planning, legal, and sales to evaluate rates, negotiate service agreements, and strengthen logistics capabilities across multiple channels
Designed and implemented claims and compliance reporting framework, preparing bi-weekly presentations to the executive team to ensure transparency in both functional areas as well as deductions, paybacks, and service performance
Built collaborative relationships with retail customers, hosting regular compliance meetings to proactively mitigate penalty risks while aligning VIZIO’s logistics execution with customer scorecards
Oversaw order processing and logistics execution, ensuring all shipments were delivered on time and in compliance to exceed the customers’ expectations
New Era Cap, Buffalo, NY, 2021 - 2021
Director of Logistics and Distribution, North America
Managed a $60M P&L and led teams responsible for global transportation, logistics, and warehouse operations, while developing comprehensive logistics strategies to improve both domestic and international performance
Negotiated freight contracts and managed 3PL relationships, yielding $1.3M in US Customs and compliance savings and increasing on time performance from 70% to 97%
Identified and executed a $3M logistics network efficiency improvement, transforming surcharges into a $3M profit center and implementing systematic revenue recognition that improved productivity by 55%
Partnered with IT to enhance system integrations across logistics platforms, ensuring timely and accurate information flow across the global distribution network
Oversaw technology-driven improvements in logistics execution, creating measurable gains in service, quality, customer satisfaction, and operational efficiency
Implemented a systematic approach to recognize revenue which increased productivity 55%
The Henry Company Garland, TX, 2018 - 2020
Global Logistics Manager
Managed a $30M dollar P&L while initiating a private fleet operation
Led warehouse management initiatives that produced a $3.4M cost reduction across the following modes: Truckload, LL, and Rail including the use of Rail Cars
Partnered with executive leadership to implement a transportation roadmap, aligning logistics strategy with corporate growth and delivering sustainable cost savings
Trained and developed a highly performing logistics team, leading quarterly business reviews and implementing KPI-driven performance metrics
Lennox International Inc., Richardson, TX, 2016 – 2018
Transportation Principal
Originated and centralized transportation as an extension of the supply chain, managing a $105M P&L across truckload, flatbed, and dedicated fleet service providers
Delivered $6M in cost savings across the distribution network, including $650K through RFQs and $500K by transitioning brokerage operations to asset-based solutions
Consolidated carriers from 25 to 8 while establishing KPI’s and quarterly reviews that improved vendor accountability and operational performance
Collaborated with IT to onboard carriers through SAP TMS integration, strengthening digital tracking and logistics visibility across the network
Recommended and executed network optimization initiatives in Georgia and Texas, unlocking $1M+ in savings while ensuring operational continuity and service reliability
Tiger Logistics, LLC, Dallas, TX
Vice President of Transportation, 2010-2014
Oversaw 12 terminals, 100 trucks, and 150 drivers while managing a $12M operating budget, ensuring service quality, compliance, and profitability across all transportation operations
Directed freight rate negotiations and vendor management strategies to maintain budgetary alignment while enabling operational scalability
Implemented a quarterly incentive program that promoted safety, reduced accidents by 30%, and generated $30K in annual savings while reinforcing a culture of accountability
Provided leadership and development for managers and field staff, creating a high-performance, safety-first logistics operation
FedEx Smart Post, New Berlin, WI
Transportation Specialist III, 2005-2010
Managed 3PL vendor relationships, delivery schedules, and cost -performance analysis for multiple DCs, achieving budget goals and increasing network profitability by 25%
Reduced transportation costs by 55% by implementing reverse logistics strategies in collaboration with FedEx Ground linehaul operations
Consolidated 3PL carriers from 75 to 45, leveraging scale and service integration to achieve discounted rates and performance improvements
Supported hub start-ups across multiple markets, providing logistics expertise and planning transportation routes essential to operational readiness
Wal-Mart Headquarters, Bentonville, AR
National Account Manager, 2003-2004
Developed and executed collaboration strategies with corporate and operations leaders to achieve customer objectives across complex national accounts
Grew backhaul revenue from $40M to $80M while reducing empty miles by 50%, optimizing fleet utilization and efficiency
Built and delivered supplier presentations that promoted Walmart’s private fleet back haul program, strengthening supplier partnerships and network adoption
Wal-Mart Stores, Inc., Bentonville, AR
Load Logistics Manager, 2002 - 2003
Coordinated load building, dispatch, and shipment tracking for store deliveries and back hauls ensuring all truckload activity met on-time and compliance standards
Partnered with drivers and operations managers to proactively resolve service issues, ensuring customer satisfaction and seamless delivery execution
J.B. Hunt, Inc. Lowell, AR
Account Representative, 2001-2002
Prospected and managed a portfolio of 175+ customers, building relationships and generating new revenue opportunities whicl supporting operational logistics execution
EDUCATION
University of Central Arkansas, Conway, AR
Bachelor of Science in Kinesiology, August 2001
University of Arkansas, Fort Smith, AR
Associate of Science, May 1997
CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT
Dale Carnegie, Training (Leadership Foundations I&II, Negotiation, Strategic Budgeting & Planning, Conflict Management, Powerful Presentations)
Corporate Training Programs at Walmart Corporate Office
AWARDS AND RECOGNITION
Lennox International $3.4M Cost Savings Award – First recipient in Transportation Department (2016)
Athletic Scholarship, University of Arkansas – Fort Smith
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