Operations & Education Support Professional

Paula Catrina Toribio Samtaney

Address: *** *** ****** *****, *** José, California 95123

Mobile No.: +1-669-***-****

Email ID: *******.*******@*****.***

Permanent Resident

Languages spoken: English, Filipino (Tagalog)

Summary

Dedicated and versatile Operations Professional with over 5 years of experience in Campus Operations, Student Affairs and 1 year in Special Education. Adept at managing and supporting operational processes to ensure efficiency and cost-effectiveness. Passionate about education, with a strong track record of enhancing and contributing to efficiency in school operations and implementation of developmental programmes. Skilled in logistics, procurement, inventory management, and strategic planning. Recognized for excellent organizational abilities, attention to detail, and a commitment to supporting educational environments. Proficient in MS Office applications (Word, Excel, Powerpoint), Google Workspace, Salesforce, Brightskool, Edmodo, Canva, SAP, etc.

Work Experience

Discovery Falcon Campus (August 2024 to present)

Position: Paraprofessional

• Provide support in delivering the lessons, as determined by the teacher, by leading small-group and individual discussions and reviewing classwork

• Attend to students’ physical, personal, academic, and emotional needs, providing assistance with language translation when necessary

• Adapts to the unique behavioral and health needs of high-risk special education students.

• Organize classroom and teaching materials, and verify and track student attendance

• Perform clerical duties such as typing, filing, photocopying, data collection and tracking student progress

• Establish and maintain collaborative working relationships with students, parents, and staff, and participate in parent–teacher conferences and faculty meetings and events BlazerWorks (August 2023 to May 2024)

Position: Contract - Paraprofessional / Instructional Assistant (assignment location: Mountain View Whisman School District)

• Adapts classroom work/homework under the direction of the teacher to provide a method to support and/or reinforce classroom objectives.

• Adapts to the unique behavioral and health needs of high-risk special education students.

• Assist teachers in evaluating students’ progress and/or recognize the individual needs of the student

• Assists student(s) with administration of medication, toileting, diapering, clothing manipulation, food preparation, feeding, etc.

• Assists in implementing educational programs to meet the individual needs of students.

• Assists students with participation in services such as physical therapy, occupational therapy and speech therapy, when needed.

• Monitors students in the classroom and on campus to ensure a safe and positive environment.

• Operates basic medical, exercise, therapeutic, instructional, and office equipment.

• Operates communication devices and adapts to computers, as assigned.

• Performs record-keeping and basic clerical functions (scheduling, copying, etc.) to support the teacher in maintaining student files and providing classroom materials.

• Responds to emergency situations to help resolve immediate safety concerns.

• Awarded by the school district with the Golden Turtle Award for exemplary performance Aidha Ltd, Singapore (January 2019 to January 2022) Positions held: Director, Campus Operations and Student Affairs (April 2021 - January 2022) Student Affairs Manager (January 2019-March 2021)

Aidha is a non-profit financial literacy and business school for marginalized women - domestic helpers and low income Singaporeans. For more information - https://www.aidha.org/.

• Lead the development and implementation of strategic and efficient operational systems and processes to ensure the successful operations of both online and physical campuses.

• Lead the mapping of the students’ journey and experience at Aidha in collaboration with the Programmes team.

• Facilitate the management of student and alumni volunteer databases.

• Develop student-centric non-academic services and programmes for current students and alumni volunteers/leaders/ambassadors.

• Drive the strategy for student recruitment efforts, student conversion and retention in collaboration with the Director of Marketing and Partnerships.

• Develop and nurture partnerships with volunteers and institutional supporters through workshops and events collaboration.

• Event planning and management including but not limited to, Aidha’s yearly graduation. Panasonic Asia Pacific Pte Ltd, Singapore (October 2015 to June 2017) SAP Support Domain Lead

• Manage a team of SAP consultants (SD, MM and FICO) providing application support to APAC sales companies to ensure business continuity and business KPIs/service levels are met.

• Provide assistance in driving continuous improvement and alignment of operational processes for the SAP APAC support team through reports generation, workflow and root cause analysis.

• Facilitate proper coordination and cooperation across departments and APAC sales companies to ensure project deadlines are met and requests are executed smoothly.

• Other Ad-Hoc Operational/Project Management tasks as required by the SAP Senior Manager and General Manager (i.e. driving post implementation review activities). TFI Trading Pte Ltd, Singapore (December 2014 to September 2015) Business Operations Manager

• Develop and optimize processes for all operations and supply chain tasks from forecasting, ordering, replenishment of stocks in stores and ensuring sales recording for effective forward-planning.

• Periodically conceptualize and implement new sales incentive programs to drive up revenues and serve as morale boosters.

• Training sales personnel on effective customer communication and customer handling. Music Group, Macau SAR (November 2011 to April 2014) Assistant Manager, Order Fulfillment

• Manage the order fulfillment team in the Philippines in 2011. Hired, trained and managed a new order fulfillment team in China in 2012.

• Spearhead order fulfillment operations focused on key American accounts using both SAP and EDI platforms in the Macau office (2013).

• Coordinate with department heads to continuously drive greater efficiency and effectiveness across the company’s Supply Chain.

PSG Global Solutions, Philippines (March 2010 to November 2011) Senior Team Leader, Recruitment Operations

• Drive the implementation of new accounts, and grew one from 2 recruiter seats to 14 within only 9 months of operation. The account grew to become the 2nd largest voice account for the company in all time.

• In-charge of hiring new employees, supported as well as developed initiatives to improve the company’s employee retention rate.

• Spearhead the performance management, training and development of Team Leaders and Recruiters based on company and client prescribed metrics.

• Consistently achieved a 97-100% team satisfaction rating for the duration of my employment in the company.

Stream Global Services (Convergys), Philippines (March 2004 to March 2010) Customer Service Team Manager, Telco Accounts

Front Desk / Executive Desk Manager / Travel Specialist

• Drive the performance of customer service Telco teams (10-20 members) by applying real-time performance management techniques.

• Provide training programs to improve agent knowledge and soft skills required to achieve the prescribed metrics.

• Assist in the development and maintenance of departmental procedures, incident reports, and other adhoc projects.

• Awards and Recognitions include: AT&T Program Top 1 Team Leader of Q3 and Q4 of 2009; Sprint Top Team Leader and Best Team for Sprint Crown Award for Issue Resolution in October 2008; Sprint Top Team Leader and the Best Team for the Operations Award (Overall Metrics) of Q3 and Q4 2007; Achieved 95-97% Front Desk Service Level.

Education

• UC Berkeley Extension (2023-Ongoing) - Certificate in Creative Writing

• Northumbria University Newcastle – Kaplan Singapore (2015 - 2017) - Master in Business Administration

(Part-Time)

• University of Santo Tomas, Philippines (1997 - 2001) - Bachelor of Science in Tourism

• Saint Mary’s College, Philippines (1986 - 1997) - Primary and Secondary Education Hobbies and Interests

• Stand-up Paddleboarding

• Music – Love singing, strumming the guitar or ukulele and listening to music

• Reading – Passion for reading inspirational leadership and motivational books

• Cycling and Leisurely walks – Enjoy long walks and cycle rides especially along scenic routes

• Coffee-making – Started my career in 2001 as a Starbucks barista for a year Volunteering

• USA SUP Sports Organization (2023 ongoing) - Board Member and Regional Representative

• HAND of the Bay Area (2023) - Database volunteer

• Project Ocean Therapy Paddleboarding programme for children with Autism

(projectoceantherapyinstagram) - Volunteer paddleboarder 2021-2022 in Singapore

• RDA Singapore Equine-Assisted Therapy for children with special needs (http://rdasingapore.org) - Volunteer walker (2018)

• Aidha Ltd Non-Profit Financial Literacy School for women - Mentoring and Administrative tasks (2018)

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