Dedicated Remote Customer Support & Admin Professional
Resume:
Shannon Breen
ADMINISTRATIVE/CUSTOMER SERVICE
PROFILE
Skilled in providing exceptional customer support and administrative assistance, bringing strong organizational and communication skills to support efficient office operations. Methodical and detail-oriented in managing multiple tasks, ensuring timely completion with minimal errors.
CONTACT
**.*******.*****@*****.***
Spring, TX 77379
EDUCATION
June, 1991
High School Diploma,
Klein Forest High School
– Houston, TX 77069
KEY SKILLS
Customer Service
Organizational Skills
Office Administration
Scheduling & Calendar Management
Billing
Bookkeeper
Credit & Collections
Inventory Control
Document Management
Attention to Detail
PROFESSIONAL EXPERIENCE
Office Manager
Restoration Pro’s Houston, TX
Advanced Plastic Surgery Centre Spring, TX
ComRealty, Inc. Houston, TX
Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
Created and maintained filing systems to ensure accurate record keeping.
Delivered quality customer service to staff and customers.
Fostered relationships with vendors to expedite orders, repairs and maintenance.
Assisted with the development of marketing and promotional materials.
Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Supervised administrative staff, driving front office operations and continuous workflow.
Assistant Property Manager
Littlefield Real Estate Houston, TX
ComRealty, Inc. Houston, TX
Iroquois Properties, Ltd. Spring, TX
Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.
Kept tenant and office files organized, properly maintained and secured.
Responded to tenant inquiries and complaints in a timely manner.
Accepted and recorded checks, money orders and certified checks for daily deposits.
Maintained accurate records regarding leases, rent rolls and security deposits.
Assisted in the preparation of legal documents such as eviction notices or court filings when necessary.
Created monthly reports on occupancy levels, delinquency rates and other key metrics related to property management operations.
Negotiated management and service contracts, obtaining most cost-effective pricing.
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