Customer Support & Administration Assistant
Resume:
Loretta LaGrone-Taylor
North Augusta, SC 29841
803-***-**** Home
706-***-**** Cell
********@*********.***
Objective
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Education
Paralegal Certificate, Ashworth College, Norcross, GA, 2019. GPA 3.00.
Ashworth is accredited by the national Distance Education Accrediting Commission.
MS, Business Management, Southern Wesleyan University, Central, SC, 2013. GPA 3.75.
BS, Business Management, Southern Wesleyan University, Central, SC, 2011. GPA 3.17.
Associate Degree, Medical Administration, Phillips Junior College, Augusta, GA, 1987. GPA 3.07.
Recognition:
Recognized by the School District of Aiken South Carolina for having met the No Child Left Behind Act of 2001 by completing the required 60 hours of study at an Institution of Higher Learning.
Certification
National Institutes of Health (NIH) Office of Extramural Research
Protecting Human Research Participants
Certificate number: 892230
Completed: 03/26/2012
TEFL certification 2019
Summary of Qualifications
AI ChatGPT
Superior communication skills, both verbal and written
Excellent problem solving
Attention to detail
Hands-on human resources and leadership skills
Excellent computer skills
Proficient in Microsoft Office
Ability to plan and execute detailed task with low supervision.
Strong analytical planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals.
Self-motivated, productive and organized efficient work habits.
Make travel arrangement and accommodations, complete check request, update calendars, update CVs
Experience
The Quest Zone Afterschool Program at Paul Knox Middle School: Director. Provide trained afterschool students with daily homework help. Tutoring students in areas that they are having difficulties with learning what is needed to get to their next level of learning. Engaging students to make their mark using good choices and to express themselves freely and invitingly with new skills. Ensuring student in being excited by our fitness and STEM program. Keeping up with supplies, payroll, attendance, and other office duties that is necessary to keep everything running smoothly.
Aiken County Public School District: Proctor for Center for Innovated Learning Alternative School. Primary duties include monitoring student’s grades six through twelve to make sure they are on track for returning back to their primary school. Assist students with lesson in every subject, make sure students’ are following and adhering to all rules and regulations. Monitoring students’ grades to ensure they are achieving at least a seventy or above average. Perform secretarial duties as needed, and anything that could be added on a daily basis to achieve all goals set by Aiken County Public School District. 2014 - 2020
Aiken County Schools: Substitute Teacher. Primary duties are to substitute for teachers whenever teachers are absent. Substitute for grades K-8 in the Aiken County area.
Abacus Corporation, (GRU-MCG Dean’s Office): General Office Staff. Primary duties included: Answering telephone, greeting guest, typing documents, maintaining database, and anything else that is required. Served as a temporary employee. 2011- 2013.
ICF, International, and the Center for Disease Control, Office Manager. 2012 – 2013.
Managed 27 employees for data collection for the Teen Pregnancy Prevention Program. Coordinated work schedules, training, payroll, recruitment, disciplinary actions, meetings, maintained database and ensured the delivery of premium services for a stellar office. Contract On-Call Position.
Georgia Department of Labor, Bady Charities
Program Director 2010
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the registrar and admissions offices. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.
Highlights:
Communicated effectively with multiple departments in planning meetings and prepared welcome packages for new students. Established strong relationships to gain support and effectively achieve results.
Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that contributed to consistently high enrollment levels.
Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.
Co-developed comprehensive, 60-page training manual that enabled faster ramp-up for newly hired support staff.
Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
T-Mobile, Augusta, GA Customer Service Representative 2008-2010
Responsible for answering telephone calls from customers regarding all aspect of their wireless service and provide a resolution in a timely and courteous manner.
Medical College of Georgia, AA/EEO Office. EEO Assistant. 2006-2007 Responsible for assisting to interpret state and federal laws, develop guidelines for nondiscriminatory employment practices, assists in the development of monitoring reports. Assisted in research and preparation of personnel audits to include recruitment, training, promotion and compensation patterns. Conducts research as directed and correlates data. Develop/designs documents and/or forms. Conducts research as directed and correlates data. Responsible for developing newsletter. Responsible for maintenance of office website. Assists in preparation and presentation of data. Prepares training packets and reports. Organizes and coordinates workflow and information. Other duties as assigned.
Medical College of Georgia, Department of Academic Affairs, Office of Educational Outreach and Partnerships. 2003- 2006. Administrative Coordinator. Served as primary administrative support for the Director of Educational Enrichment Program in the office of Education Outreach and Partnerships Coordinates annual recruitment mailing of Student Educational Enrichment Program (SEEP) applications and brochures to high schools and colleges student (mailing consist of 800+ flyers, brochures explaining SEEP program. Assisted with recruitment of students. Maintain tracking system of students who has inquired about the SEEP program recruitment visits. Maintain and updated tracking files for students underrepresented in the health professional field all the way through graduation of college, graduate studies and medical school. Processed student application for the SEEP program. Organizing meetings for Selection Committee, organized summer program, etc. Contact students via correspondence for acceptance to the SEEP program. Organized housing, Express cards, parking, student health clearance, etc. Scheduled classrooms for Advanced, Intermediate and Pre-College students for MCAT & DAT test preparation. Prepared paperwork and mailed stipends for 60+ students in SEEP program. Mailed final students stipends and grades to participants with a B average or above.
Medical College of Georgia Health Inc., Department of Pathology, Augusta, GA. Senior Administrative Secretary. 2002-2003. Responsible for logging autopsies, data processing of death log (tracking where every person who died and time of death, and whether they consented to an autopsy. Quality assurance of biopsies, completing travel request for various doctors. Maintained rotations for all residents for Pathology department.
Medical College of Georgia, Department of Neurology, Augusta, GA. 1998-2002. Administrative Coordinator. Schedule referrals for Neurology all patients in the Epilepsy Center. Schedule patient appointments according to physician profile. Ran Advocacy program for patient with Pharmacy Assistant Program for medication. Typed letters, manuscripts, reviews, publications, book chapters, medical transcriptions, etc. Prepared patient abstracts. Updated physician curriculum vitae and biographical sketch. Coordinated meetings, conferences, and lectures. Gather patient test results and information for NEAD study. Maintain files for publications, grants, etc. Order office supplies for the section. Monitor hard money account budget. Attended teleconferences and disseminated correspondence related to Norfolk Education Action for Development (NEADs) study meetings. Coordinated travel arrangements for all NEADs investigators and coordinators. Assisted in preparation of NEADs meeting arrangement and studies.
The Augusta Chronicle, Augusta, GA. Classified Advertising Representative 1992-1997. Provided advertisement for customers with quotes, special selling’s, account payable and receivable and demonstrated how advertisements would work for their business.
Edgefield County School District, (W.E. Parker Elementary School). Paraprofessional & Bus Driver 1978-1992. Full time bus driver, part time substitute teacher and full-time teacher’s aide. Assisted with a regular bus route and a kindergarten route with children ranging in age from 5-18 years old. Assisted with kindergarten learning centers, assisted with all activities for kindergarten students.
Professional References
Judy Kiet Edward Daniels Debbie Glover
Aiken County Public School District ICF Inc., Supervisor Aiken County Public School District
803-***-**** 706-***-**** ISS Supervisor, Teacher
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