E-Commerce Growth & Operations Leader

VARINDER DHAWAN

Gokul Avenue, Amritsar – ****** / Sector 57, Gurugram – 122003, India, +91-950******* *****************@*****.*** Languages: English, Hindi, Punjabi https://www.linkedin.com/in/varinder-dhawan Self-motivated technology professional with extensive experience in driving E-Commerce platform growth, business development, client management, market expansion, and leading cross-functional teams to achieve strategic goals. I value learning from others, genuine connections, and hearing about other people's passion and how can I possibly help. Work Experience

Dec '2022 – March '2025

E-Commerce Solutions Executive Oceanic6 Solutionz Panchkula, India

Partnered with cross-functional teams to create innovative solutions that addressed client challenges and drove revenue growth.

Expertise in managing online stores across multiple platforms, including Magento, WooCommerce, Shopify, and other E-Commerce systems.

Proficient in managing online product listings, bulk uploads, inventory control, and processing online quotes and orders.

Demonstrated ability in effective online store management, ensuring seamless operations and user experience.

Experienced in performing User Acceptance Testing (UAT) as well as A/B Testing to ensure system functionality and alignment with business needs.

Skilled in managing website and mobile app maintenance, ensuring seamless updates, bug fixes, and performance enhancements.

Proficient in optimizing speed, security, and user experience across platforms for improved functionality and compatibility.

Experienced in managing wooden products catalogs and categories, including organizing and updating product listings, ensuring accurate descriptions, and optimizing product visibility.

Proficient in maintaining structured product hierarchies to enhance user experience and streamline inventory management.

March '2020 – Feb '2021 & Oct '2021 – Nov '2022

Online Store Coordinator Nabay Technologies LLC Muscat, Oman

Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

Streamlined store operations by implementing efficient merchandise handling processes.

Boosted sales performance by offering personalized product suggestions based on customer needs and preferences.

Collaborated with store management to develop effective sales strategies and achieve revenue goals.

Managed online stores on the Magento platform, reporting bugs on JIRA, ensuring seamless operations and optimal performance.

Negotiated vendor contracts to secure favorable pricing terms while upholding product quality standards.

Oversaw online inventory management, ensuring accurate stock levels and timely updates.

Managed product listings, including bulk uploads and ensuring accurate, appealing product descriptions.

Led catalog and category management, handling a diverse range of categories such as Clothing, Footwear, Skincare, Bath & Body, Makeup, Fragrances, Furniture, Electronics, Home & Kitchen, Beauty, Health & Personal Care, Toys & Games, Arts & Crafts, Health & Fitness, Gourmet, Automotive, Travel, E-Learning, Jewelry etc.

Coordinated dispatch and deliveries to ensure timely fulfillment of customer orders.

Assisted with store accounting, ensuring accurate financial tracking and reporting.

Generated and monitored store performance reports to track KPIs and identify areas for improvement.

Provided help desk support to platform sellers, addressing queries and resolving issues promptly.

Ensured effective online store management, optimizing the customer experience and operational efficiency.

Fostered strong relationships with sellers, ensuring smooth communication and collaboration.

Led the onboarding process for new sellers and managed drop-shipping, customer support, and logistics for day- to-day E-Commerce operations.

Creating the online stores of the brands like Avon, Bose, Capital Store Oman, Dyson, Illy Café, Mustafa Sultan Electronics etc.

April '2015 – Feb '2020

Business Development & E-Commerce Executive Bespoke Worker Amritsar, India

Communicated with clients regarding their projects through meetings and phone calls.

Managed listings and transactions across various online shopping platforms, including Amazon, eBay, and Ebid.

Addressed customer inquiries and issues via phone and email, specifically for UK-based customers regarding their online purchases.

Coordinated order bookings with UK-based courier companies such as UK Mail, TMF, and P4D for online orders.

Reviewed product listings on e-commerce platforms to identify and resolve potential errors in descriptions, features, titles, specifications, and images.

Coordinated order dispatch by collaborating with store staff and UK-based courier services.

Resolved customer complaints related to delivery and product issues through phone, email, and live chat support. Jan '2013 – March '2015

Web Developer Webner Solutions Pvt. Ltd. Mohali, India

The role involves contributing to web development by creating responsive websites using HTML and CSS, with a focus on accessibility and cross-browser compatibility. It includes writing clean, efficient code, collaborating with teams to refine designs, and implementing front-end best practices to enhance user experience. The position also requires staying current with web technologies, testing, and debugging to ensure optimal performance and functionality.

Jan '2012 – Dec '2012

Sales Executive Get Energy Services Amritsar, India

The role involves managing energy contract renewals for a UK-based company, coordinating with clients and suppliers like Eon, Scottish Power, and N-Power. Responsibilities include assessing customer energy needs, providing detailed support on tariffs, ensuring compliance, and handling customer queries. The position focuses on building strong client relationships, meeting sales targets, and delivering high-quality service to drive customer retention and revenue growth. Additionally, the role requires staying updated on market trends and regulatory changes.

Education

Bachelor of Technology in Computer Science Engineering I.K Gujral Punjab Technical University Dec '2010 Certifications

6 months professional diploma in Web Designing at OXL Multimedia Academy & Studio, Amritsar, India in 2012.

1-week professional certification in E-Commerce Management at IIDE Indian Institute of Digital Education, Mumbai, India in 2022.

Skills

MS-Office & Google Workspace

MS-Excel (Intermediate Level), VLOOK UP, Pivot Tables, MS-Word, Google Sheets, Google Docs.

E-Commerce & Q-Commerce Product Listings

Hands-on experience with SEO optimized Product Listings on platforms like WordPress (WooCommerce), Magento, Shopify and marketplaces like Amazon, eBay, Flipkart, Tata Cliq, Etsy, Noon, Walmart, Myntra, Ajio, Nykaa, Purple, Blinkit, InstaMart, Zepto, JioMart and many more.

Management Skills

E-Commerce Catalog Management, E-Commerce Products Category Management, Product Management, Order Management, Project Management Tools (JIRA).

Digital Marketing

Digital Marketing Growth Strategy with AI Tools, Market Research, SEO optimized Product Details with AI Tools, Target Audience Persona, Competitor Analysis.

Search Engine Optimization (SEO)

Keyword Research strategies to enhance SEO performance, Keyword Research using leading SEO tools such as Google Keyword Planner, Keywords Everywhere, MOZ, Ahrefs for Keyword Difficulty Checker, Yoast SEO, SEO Meta in 1 Click, Tothweb.com, All in One SEO, etc., SEO audits using leading tools such as Screaming Frog, SEMrush, and SEOptimer, Black Hat SEO vs White Hat SEO, On-Page & Off-Page SEO, Technical SEO, SEO Ranking Factors, Google RankBrain, Dwell Time, Internal Linking and Backlinks, Content Ideas tools such as Answer The Public, BuzzSumo etc., Video Content Ideas for YouTube, Spy on Competitors SEO using tools such as UberSuggest, Creating SEO-Friendly Content (Articles, Blog Posts and Ad Campaigns), Google Business Profile Setup & Optimization – Local SEO.

Email Marketing

Create SEO-Friendly Email Marketing Campaigns using tools such as MailChimp, HubSpot, Klavio etc. and AI- Infused Tools such as Wix Email Assistant, LTV.ai etc.

Google Analytics 4 (GA4)

Install GA4, Google Tag Manager (GAT), Connect platforms such as WordPress, Shopify, Magento etc. with GA4 using Site Kit or Google Tag Manager (GAT), Connect WooCommerce with GA4, Connect Google Search Console, Track Leads & Campaigns, Internal Traffic Filter, Analytics Overview, Dashboard Navigation, Creating Alerts, Link Google Ads, Track website traffic via Locations, Demographics, Pages, Sources, Mediums & Channels etc., Compare Data, Add Users.

No Code WordPress (WooCommerce) Website Building E-Commerce Store Setup, Define Shipping Rates & Taxes, Safety & Optimizations.

Prompt Engineering Skills

Prompt Engineering with ChatGPT and other AI tools.

Graphics Designing & Video Editing

Canva (Intermediate Level), Wondershare Filmora 14 (Basic Level).

Web Development and Testing Skills: HTML 4.01, CSS3, User Acceptance Testing (UAT), A/B Testing.

Clients / Vendors Onboarding: Clients / Vendors Onboarding, interacting with International and domestic Clients

/ Vendors via chat, emails, calls, face-to-face and virtual meetings, providing customer support via chat, emails and calls.

Logistics & Payments: Capturing Orders Payments, Creating Invoices, Generating Shipping Labels, Dropshipping.

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