Data Entry Specialist with Health Admin Expertise

Lee Anne Overall, MHSA

*********@*****.*** /501-***-****

Health Care/Business Operations Specialist

Accomplished health care administrative leader with over 26 years of leadership, program, and policy experience. T eam player and trusted advisor on emerging internal and external issues of critical importance, operational execution, risk management, and stakeholder engagement for senior officials in the Department of Veterans Affairs including the VA Secretary and VHA Under Secretary for Health. Skilled in strategic planning and communications; building positive relationships and understanding the needs of the customer. AREAS OF EXPERTISE

Leadership – Team Building- Strategic Planning and Transformation – Executive Communications - Program and Project Management – Performance Measurement –Training and Education/Knowledge Management – Customer Service Excellence – Building Partnerships PROFESSIONAL EXPERIENCE

SUPERVISORY HEALTH SYSTEM SPECIALIST

Office of Geriatrics and Extended Care, Veterans Health Administration Nov 2023-Present

Confidential advisor to GEC Executive Leadership team on matters related to legislation, strategic direction, policy development, stakeholder relationships, and building coalitions. Project manager for national level legislation implementation and strategic transformation.

• Led the positive transformation of a broken partnership with a key external stakeholder organization; evaluated current state and needs including legislative and regulatory requirements, developed messaging, made recommendations to leadership, communicated with stakeholders to ensure customer satisfaction.

• Interpret legislation, regulation, and policy for implementation in national level administrative and healthcare programs. Advise Senior Leaders and National Program Directors in interpretation and implementation of complex and cross-programmatic initiatives.

• Lead successful implementation of new legislation for national level healthcare program. Led multidisciplinary team, evaluated system capabilities, developed action plan to meet requirements.

• Consultant for Director of Business Operations in establishing administrative processes and functions to support a national program office that delivers healthcare services.

• Director of communications for national level office- advise senior leadership on internal/external, strategic, and crisis communications.

EXECUTIVE OFFICER Feb 2021- Nov 2023

Office of the Assistant Under Secretary for Health for Support, Veterans Health Administration Confidential advisor to the AUSH Support. Provide advice and guidance on strategic direction, budget, and human capital for a national level office governing complex enterprise-wide healthcare services such as health facilities environment, procurement and logistics, healthcare technology management. Established and maintained operations during COVID19 Pandemic.

• Established a national level office to support operations to over 135 medical facilities during the COVID 19 pandemic.

• Director of Business Operations over five national programs. Analyzed laws, policies, regulations, and statues to implement compliance and oversight of complex national level programs.

• Developed and implemented execution and review processes for a $2.96B budget, staffing plans and guidance governing 3000+ full time equivalent positions, internal and external communications processes and standards.

• Responsible for supervision, training, and development of 25 staff

• Expert level experience developing presentation and briefing materials for senior level executives.

• Led and supported external initiatives with government and non-government organizations. 2

HEALTH SYSTEM SPECIALIST Nov 2017 to Feb 2021

Memphis VA Medical Center, Department of Veterans Affairs Trusted confidential advisor to the Hospital CEO. Provided advice and guidance on matters relating to Congress including advising on strategy based on current political climate. Represented leadership with Community Stakeholder engagement. Directed work processes of the Executive Office. Led change management efforts.

• Developed and led community engagement strategy- cultivated partnerships, led initiatives, secured new opportunities.

• Developed long and short-term strategic communications plan for Medical Center Director; created speeches, talking points, video scripts; writer/editor/content creator for Director’s Suicide Prevention/ Mental Health video series; led internal and external communications during COVID 19 pandemic.

• Content creator and instructor for administrative staff training; development and dissemination of educational materials; demonstrated skill in developing a knowledge management strategy to organize and maintain knowledge assets.

• Managed facility congressional liaison program- automated response process to improve timeliness, foster existing relationships, and develop new partnerships; analyze legislation for impact on operations.

• Composed reports and briefings for both internal and external viewing, site visit reports, bulletins, memoranda.

• Provided guidance and input for facility level policy development. Congressional and Legislative Affairs Program Specialist Jan 2014-March 2015, Mar 2017- Nov 2017 Veterans Health Administration, Department of Veterans Affairs Advisor for senior officials in the Department of Veterans Affairs on matters of legislation and Congressional engagement. Lead Legislative Analyst for the Veterans Health Administration (VHA). Responsible for analysis of newly introduced legislation; primary advisor to VHA Senior Leaders on implementation of legislative requirements and legislative processes.

• Confidential advisor for Under Secretary for Health, VHA Chief of Staff, and VHA national program directors in developing positive partnerships and strategic communications plans for interaction with Members of Congress and staff, VSOs, and representatives from other Government agencies

• Developed and fostered relationships with subject matter experts, witnesses, department leadership, Veteran Service Organizations (VSO), other government agencies and congressional staff to build trusting, open lines of communication

• Coordinated and led meetings with VSOs and other external stakeholders to discuss pending legislation views and impacts, secure support, and strengthen partnerships

• Provided guidance and technical instruction for legislative analysis and impact, legislative proposal development, testimony drafting, and development of communication and briefing materials to Congress and internal and external partners

• Drafted testimony, coordinated legislative views and costs, developed hearing strategy, and prepared witnesses to testify for all VHA Legislative Hearings in the House of Representatives and the Senate

• Served as a go-to problem solver for the Under Secretary for Health, Chief of Staff, and national program offices in matters related to Congressional and Legislative Affairs

• Project lead for assigned hearings- develop strategy, timelines, deliverables; follow through to completion of hearing. Primary areas of expertise: Mental Health and Suicide Prevention. Supported SECVA in 2017 SVAC hearing on Mental Health and Suicide Prevention. Led 22 legislative briefings and 12 congressional hearings Executive Assistant March 2015-March 2017

ASSISTANT DEPUTY UNDER SECRETARY FOR HEALTH FOR PATIENT CARE SERVICES, Department of Veterans Affairs Trusted confidential advisor to the Assistant Deputy Under Secretary for Health (ADUSH) for Patient Care Services

(PCS). Provided advice and guidance for national level patient care program strategic planning to incorporate needs of changing Veteran population with priorities of the Under Secretary for Health and the Secretary of the Department and all matters relating to Congress including advising on strategy based on current political climate. 3

• Project manager for Under Secretary for Health’s Preventing Veteran Suicide: A Call to Action Event (2016) Engaged government, Congressional, and non-government agencies to participate in an event for awareness and partnership. Over 300 attendees. Provided on-site support and assistance for VA office and subject matter experts, academia, policy, researchers, congressional, veteran service organizations and media. Onsite event coordinator to ensure program ran seamlessly.

• PCS project lead for multiple projects assigned to or by the ADUSH- nation policy review, program consolidations, external provider qualifications process team, integrated clinical business line process.

• Provided guidance and advice to national program directors on PCS programming and strategic direction- programs such as: Geriatrics and extended care, Mental health and suicide prevention, and pharmacy benefits management.

• Reviewed, analyzed, and provided technical feedback and enhancements on materials submitted to Executive office for concurrence and approval to include dashboards, budget submissions, presentations, policies, directives and other key program related information and data.

• Administrative lead for the national Healthcare Delivery Committee. Implemented new processes which led to improved member satisfaction and committee efficiency measured by annual member survey. EDUCATION

Masters of Health Services Administration, University of Arkansas at Little Rock 2004 Certification, Kinesiotherapy, University of Southern Mississippi, Hattiesburg, MS 1998 Bachelor of Science, Louisiana State University Baton Rouge, LA 1995 TRAINING

Federal Executive Institute – Leadership for a Democratic Society- Graduate -2023 Partnership for Public Service- Excellence in Government- Fellow – 2020 Health Care Leadership Development Program – Department of Veterans Affairs- 2017 Advanced Legislative Process – Government Affairs Institute, Georgetown University – 2015

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