Customer Service & Security Professional with Empathy

THARAESA THOMAS

Hephzibah, GA *****

706-***-**** - ********.*******@*****.***

SKILLS

• Customer Service • Problem-solving abilities

• Active Listening • Critical Thinking

SOCIALSECURITYNUMBER

250/63/8075

PROFESSIONAL SUMMARY

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. PREVIOUSADDRESS

2352 shilo street, augusta ga, 30906

WORK HISTORY

11/2023 to Current Security Officer

Sizemore Security Services – Augusta, GA

• Walk nurses across the street

• Notify Augusta state Police of any problems, disturbances or accidents.

• Examined doors, windows and gates to verify security. Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

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• Wrote detailed reports of all security breaches and investigations. 09/1997 to Current Customer Service Representative Circle K – Augusta, GA

• Managed timely and effective replacement of damaged or missing products. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

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• Maintained up-to-date knowledge of product and service changes. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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EDUCATION

06/2013 Bachelor of Science: Management

University of Phoenix - Augusta, GA

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