Front Desk Professional with Hospitality Focus

Lily McDowell

Tampa, FL ***** • ***************@*****.*** • 813-***-****

Professional Summary

Friendly, polished, and customer-focused front desk professional with 4+ years of concierge, reception, and administrative experience. Skilled at greeting guests, managing high call volumes, handling payments, and maintaining a clean, organized, and welcoming lobby environment. Reliable, positive, and able to work in fast-paced hospitality settings.

Experience

Receptionist, Courtesy Nissan — Tampa, FL (April 2022 – Present)

• Greet and assist guests, manage a multi-line phone system, and direct calls.

• Use CDK software to process payments and schedule appointments.

• Maintain smooth front desk operations and ensure customer satisfaction.

Receptionist / Administrative Assistant, Memorial Hospital — Tampa, FL (June 2019 – Nov 2021)

• Managed appointment booking, file organization, and document preparation.

• Supported office operations by answering phones and organizing patient files.

Server, ABC Pizza — Tampa, FL (Jan 2020 – Feb 2023)

• Delivered excellent customer service and strengthened hospitality skills.

Education

Medical Billing & Coding Certificate — Pinellas County Job Corps (2018–2019)

High School Diploma — Hillsborough High School (2016–2018)

Skills

• Front Desk & Concierge Operations

• Customer Service & Hospitality

• Multiline Phone Systems

• Calendar & Appointment Management

• Payment Processing (CDK)

• Data Entry • Filing • Typing

• Time Management & Organization

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