Remote Customer Support Representative with Admin Expertise

Catherine Lewis

Las Vegas, NV ***** 702-***-**** *******@***.***

Professional Summary

Detail-oriented and highly organized Administrative Professional with 25+ years of experience in office management, escrow, and real estate operations. Adept at managing administrative functions, coordinating schedules, maintaining compliance with regulatory guidelines, and providing exceptional customer service. Skilled in data entry, document management, and workflow optimization. Proficient in Microsoft Office Suite, DocuSign, Salesforce, and CRM systems. Excels in fast-paced environments, managing multiple priorities efficiently while maintaining accuracy and professionalism.

Key Skills & Qualifications

• Office Administration & Management

• Calendar & Schedule Coordination

• Document Preparation & Management

• CRM & Database Management

• Customer Service & Client Relations

• Compliance & Regulatory Adherence

• Email & Chat Correspondence

• Records & File Management

• Data Entry & Quality Control

• Problem Resolution & Decision Making

• Training & Team Leadership

• Vendor & Contract Coordination

• Microsoft Office Suite (Word, Excel, Outlook)

• DocuSign, Salesforce, Foxit Phantom PDF

Professional Experience

Independent Contractor -

Door Dash Las Vegas, NV March 2025 - Present

• Food delivery in the Las Vegas, Spring Valley, Summerlin, Centennial, Sky Canyon, North Las Vegas, Green Valley and Henderson areas.

Closing Manager -

Northcap Commercial LLC/DK Las Vegas Las Vegas, NV June 2015 – July 2024

• Managed administrative and operational processes for real estate closings, ensuring regulatory compliance.

• Processed and organized documentation, contracts, and disclosures from initial contract to final closing.

• Coordinated schedules with escrow agents, realtors, and clients, ensuring seamless transactions.

• Maintained accurate electronic and physical filing systems for 1,034 condominium sales.

• Facilitated communication between buyers, lenders, and sales teams, providing timely updates.

• Conducted training sessions for new employees on departmental policies, workflow, and compliance.

• Reviewed and approved settlement statements and HUDs in adherence to RESPA guidelines. Closing Specialist

Capella Mortgage Las Vegas, NV June 2014 – January 2015

• Managed open orders, coordinated utility/vendor invoices, and ensured timely payments at closing.

• Collected and verified client documents, resolving any discrepancies to prevent delays.

• Conducted credit checks and analyzed FICO scores for loan underwriting.

• Liaised with attorneys and title companies to ensure smooth loan processing and closing. Credit Specialist II

Citibank, N.A. Las Vegas, NV July 2012 – February 2014

• Handled a pipeline of active deals, preparing them for closing.

• Managed communication between portfolio managers, underwriters, and clients.

• Verified and compiled necessary documentation for loan approval and funding. Administrative & Customer Service Experience

Various Roles Escrow, Timeshare, Call Center 1980 – 2012

• Gained expertise in administrative operations, customer service, and financial transactions.

• Assisted in document processing, client communication, and contract management.

• Provided support in high-volume customer service environments, ensuring satisfaction and efficiency.

Education & Training - High School Diploma Rancho High School, Las Vegas, NV References - Available upon request.

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