Senior Production Planner & Scheduler Specialist
Resume:
Huntley, IL
Jan **** Current
Markham, IL
Jun **21 Jan 2025
Gricelda Ontiveros
Professional Summary
Advanced knowledge of manufacturing and maintenance industry including supply chain, production planning and scheduling, asset management, work planning, customer service, shipping and receiving, logistics, invoicing, procurement, accounts payables and receivables, time accounting, auditing and internal controls. Adept at communicating and leading peers, hourly associates and senior management on key processes regarding maintenance, inventory and cost control. Excels in identifying root cause of issues and achieving company goals while adhering to strict safety guidelines. Enthusiastic professional with positive attitude effective at multi-tasking in a fast-paced industry. Twenty years of experience in all types of customer issues. Dedicated to improving customer satisfaction and enhancing the company brand name. During previous roles achieved customer satisfaction rate above industry standards. Work Experience
C&W SERVICES FOR AMAZON IXD CENTERS
RME PRODUCTION PLANNER / SCHEDULER
Measure and publish facility's PI metrics to the management team; interpret data, troubleshoot process, and make recommendations based on findings Develop and maintain accuracy of metadata and work order related data: Adding Equipment to PM Plans, Schedules, PM Forecasts, Defining Scheduled due dates or initial meter points of system generated WOs, PM Plans, Schedules and Routes. Support management in the review of WO Data accuracy such as; Equipment on WOs, Booked Hours (Employee and Vendors), parts usage, WO type, closing codes and WO Comments
Scheduled and assigned work for a team of 90 maintenance technicians across multiple shifts (including managers) on projects, preventative and reactive work. Manage work orders in the system, ensure proper creation, planning and closure of WO's
Train and coach peers on work processes, target goals and company performance, especially with regards to safety and integrity expectations Consult with corporate APM & EAM Business Analysts to roll out new functionality, standard object coding scheme, Preventive Maintenance (PM) procedures and scheduling; and APM & EAM reports
Provide software trainings to end users and new APM & EAM Administrators; serves as liaison for problem solving and escalation
C&W SERVICES FOR AMAZON FULFILLMENT CENTER
RME INVENTORY MANAGEMENT SPECIALIST
Facilitated launch of one of the newest and largest Amazon AR fulfillment centers with over 20 miles of conveyors and state of the art robotics from start to finish to ensure a successful launch for a 24 hours/7 days per week operation Elmwood Park, IL 60707
******.***********@*****.***
Cicero, IL
Jan 2010 Jun 2021
Maintaining and audit area for safe handling practices for heavy or awkward parts Creating/maintaining QR/barcode labels for all parts stored in the area to current IMS Standards
Part inbound and outbound receiving staging area identification Bin location labeling with 5S standardization to IMS Standards Timely parts receipt and labeling for when placed in inbound/outbound staging area Maintain and govern the parts checkout process collaborating with responsible site leader for corrective actions
Manage the HIS utilizing Amazon Asset Management System and all standard tools to maintain the HIS.
Stock replenishment - Warranty, repair, store to store part transfer and order new Crit 1 parts below min ensuring information is provided to site leadership detailing steps taken to replenish and tracking method for verification Manage site expenditures with regard to parts procurement. Partnering with procurement analyst and site leadership on overages or out of budget expenditures Utilization of the Auto-Gen Requisition process for AMS Verification of Preferred Supplier information to ensure Auto-Gen feature remains functional
Ensure proper Vendor Managed Keep stock is documented in process document for the site
Verification of Weekly Cycle count activities to ensure accurate counting of inventory Timely receipt of all AMS POs into spare parts system and audit vendors for accurate invoicing against PO(s)
Review cost codes and ensure proper coding to maintain site's PRM Budget Work with finance to obtain critical goods and services for site RME Review and ensure PO Holds are reviewed and actioned on Manage the administrative side of NP(s) new site equipment retrofits and introductions
EXXONMOBIL CORPORATION
CUSTOMER SERVICE ANALYST
Interfaced with cross-functional team to meet customer demands. Notified ordering units of customer service failures. Single point of contact for package product availability. Researched and responded to customer complaints. Approved and coordinated product returns
Supported the warehouse and transportation in their efforts to get product in and out the door. Daily work load consisted of 20 FTL and 40 LTL orders for 75 distributors and customers
Managed and prioritized multiple issues simultaneously while providing timely feedback to company management regarding challenges or customer concerns Improved customer satisfaction by creating trend analysis spreadsheets to track and monitor customer expectations and concerns. Collaborated monthly with 7 lube plants within the network to discuss metrics and areas of improvement Collaborated with supply chain team to help improve performance metrics; on time delivery and service level
Effectively communicated transportation delays which impacted product supply Palos Hills, IL
Apr 2003 Jan 2010
Consistently insured company goals for order fulfillment were reached or exceeded target. Average goal met was 97.4 %
Managed on average 40 new customer inquiries monthly within the 30-day time commitment allotted for closure. This not only included resolution but preventative action plan
Improved average resolution time for customer service inquiries and complaints by 75% over a 3-year period
Main contact for monitoring and resolving iDoc transmission errors which resulted in reducing shipping delays
ILLINOIS BRICK COMPANY
PURCHASER / CUSTOMER SERVICE REPRESENTATIVE
Purchased brick from different manufacturing companies in the United State Provided and maintained an excellent level of customer service and maintained weekly open order report
Resolved complaints and followed up with customers regarding incorrect shipments Education
Richard J. Daley College
General Courses
Spanish Coalition Technical School
Office Technology Certificate: Microsoft Suite
Northwestern Business College
Associates Degree
Skills
Microsoft Office Excel Word
PowerPoint Outlook
Visio SharePoint
Lotus Notes EAM
APM SAP
ERP GWM
CRM
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