Detail-Oriented Dispatch and Operations Coordinator
Resume:
EDUCATION
KIANDRE DUNCAN
CONTACT
***************@*****.***
/************@*******.***
Panama City, 32401
Panama City, 32404
SKILLS
HOCKING COLLEGE
Associate Degree- Business
Management & Entrepreneurship
GPA: 3.8
2022-2023
2014-2019
ANCHOVY HIGH SCHOOL
High School Diploma
Provided exceptional
customer service by attending
to guests' needs promptly and
courteously.
Ensure customer are satisfied.
Maintained cleanliness and
organization of front desk
area to create a pleasant
environment for guests.
WORK EXPERIENCE
CERTIFICATION
Detail-oriented and highly organized professional seeking a Lore (Dispatch) position within Amazon operations. Bringing strong skills, real-time problem- solving abilities, and a solid understanding of route coordination to effectively support DSP and Flex drivers. Committed to optimizing delivery performance and ensuring smooth day-to-day logistics operations through efficient dispatching and driver support to the best of my abilities. Inbound Sales Certified, HubSpot Academy - 2023
Frictionless Sales Certified, HubSpot Academy - 2023 Real Estate Certification- 2023
Royal American- FB APRIL 2024- JAN 2025
Leasing Consultant- Fletcher Black
Front Desk (Admissions)/Mailroom JAN 2022- DEC 2023 Receptionist- Hocking College
Received incoming calls and coordinated with staff to fulfill customer requests. Greeted visitors to provide information and direct to appropriate personnel. Answered multi-line phone system and managed calls by routing to proper extensions or taking messages. Completed basic bookkeeping and document filing.
Received and sorted incoming mail, packages, and courier deliveries. Maintained records of all incoming, outgoing mails including date received, sent and quantity shipped. Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation. Greet and assist prospective tenants, answering questions and calls about the property and the leasing process
Evaluate applications, perform background checks, and verify income and rental history to ensure qualified tenants.
Communicate with maintenance staff about tenant requests and ensure timely resolution of maintenance issues.
Amazon APRIL 2025- CURRENT
Support inbound operations including package inducting, sorting, picking staging, and loading to maximize delivery efficiency. Help troubleshoot staging errors, misloaded packages, or missing bags to minimize delays and ensure smooth delivery for drivers. Help manage route departures, ensuring drivers had correct packages, carts, and information before leaving the station.
Communicate directly with dispatch teams, problem solvers, and station leadership to escalate and resolve launchpad exceptions quickly. Help coordinate Flex driver pickups by verifying route readiness, confirming identity, and facilitating efficient handoff of delivery items. Ensured launchpad safety and efficiency by guiding driver traffic flow, maintaining a clean and organized area, and following all safety protocols. Demonstrated flexibility by supporting multiple roles, contributing to a safe, organized, and fast- paced work environment.
Amazon Associate
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