Assistant Manager Candidate with leadership and customer service skill

JADA TOLSON

ASSISTANT MANAGER

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OVERVIEW

571-***-**** I've been a part time student and worker for the past 5 years. In my

***********@*****.***

SKILLS,

Customer Service

Team Collaboration

Management

Adaptability

Microsoft Office

Supervising

EDUCATION

Business Management at

Northern Virginia Community

College 2023

HRCI HR certification program (in

process) 2026

CNA program 15 Providence

Healthcare 2026

past years of customer relations, have received the

communications and outstanding achievement award for my time

in the retail industry. Currently am in the process of getting my HR

certification while being a full-time assistant manager. am a

driven, overachieving, passionate, adaptable person that is

interested in pursuing different fields.

EXPERIENCE

ASSISTANT MANAGER

Bloomingdales Outlet 2024 - present

As an assistant manager for Bloomingdales Outlet, have learned

how to be open and close a store, having full responsibility,

managing associates, and being a leader and role model for the

people around

ol have achieved the communications award for my problem

solving and customer friendly skills.

ol've been the sole organizer at my store for projects like Bag

Hunger, as a team we helped raise money for the less

fortunate that are going through rough times.

o My role as an assistant manager includes handling POS

transactions, executing visual merchandising, and providing

the best customer service to our shoppers. My duty as

assistant manager is to keep the store functioning properly,

from cleanliness to customer satisfaction.

FRONT DESK RECEPTIONIST

MINT DENTISTRY 2022-2023

In this role, supported daily front desk operations by greeting

patients, managing appointments, and helping maintain an

organized, welcoming environment. assisted both patients and

staff to ensure the office ran smoothly and efficiently.

o As a front desk receptionist my tasks included cleaning and

organizing my area, welcoming patients in, answering

phones, updating information on patients, and letting staff

know when patients were ready to be seen.

CUSTOMER SERVICE ASSOCIATE

JCPenney 2021-2022

Working in the customer service department at JCPenney started

my growth in customer assistance, developed strong

communication and problem-solving skills while assisting customers

and helping with daily store operations.

o During my time as an associate, supported management

with daily operations to keep the store well organized.

Maintaining a clean, detail-oriented, and welcoming

environment. obtained time management, multitasking,

and conflict resolution skills which have helped me has a

leader at my current job.

o Recognized by management for constantly delivering

exceptional customer service.

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