Logistics Coordinator and IT Installation Specialist

CARL LASLEY

**** *. ******* **. ***********, **404 United States 757-***-**** ********@*****.***

Summary

Accomplished Computer Technician and Engineering Support Specialist with 30+ years of expertise in

computer hardware maintenance, technical support, and logistics operations. Retired U.S. Navy Cryptologic

Technician Maintainer (CTM) with a proven record supporting advanced cryptologic and Electronic Warfare

(EW) systems. Highly skilled in troubleshooting, system integration, and equipment lifecycle management.

Recognized for exceptional customer support, strong problem-solving skills, and consistent execution in

fast-paced, mission-critical environments.

Skills

_ Hardware Maintenance

_ System Troubleshooting

_ Network Support

_ Software Installation

_ Ticket Management

_ Technical Reporting

_ Equipment Calibration

_ System Integration

_ Customer Support

_ Incident Response

_ Data Recovery

_ Device Imaging

_ Printer Setup

_ Network Connectivity

_ Inventory Tracking

_ Logistics Coordination

_ Asset Management

_ Problem Resolution

_ Configuration Management

_ System Testing

_ Quality Assurance

_ VTC Support

_ Documentation Control

_ Security Compliance

Experience

Engineering Technician IV 06/2025 to 12/2025

SAIC

_ Provide advanced technical support for Airborne Electronic Attack (AEA) Systems Sustainment Branch.

_ Perform installation, maintenance, troubleshooting, and repair of AEA systems and components.

_ Conduct system integration, calibration, and testing using specialized diagnostic equipment.

_ Review and support test plans, test schedules, and data analysis for system evaluations.

_ Deliver technical recommendations based on analysis of test results and system performance.

Electronic Warfare Systems Technician 05/2022 to 05/2025

SAIC

_ Supported Maritime Electronic Warfare Spectrum Division (MEWSD) and ASOE initiatives.

_ Created and managed Remedy tickets for work performed on AN/SLQ-32(V)6 EW systems.

-Provide support in maintenance of the AN/SLQ-32(V)6 EW systems.

_ Generated periodic performance and maintenance reports from Remedy data.

_ Coordinated shipping, receiving, tracking, and accountability of sensitive EW components.

_ Collaborated across engineering and fleet teams to improve logistics workflows and reduce delays.

Remote Help Desk Support Specialist 02/2022 to 05/2022

CBIZ Network Solutions, Inc.

-Troubleshot technical issues remotely following structured knowledge base procedures.

-Fulfilled diagnosed and resolved issues involving video systems, phone platforms, and network access.

-Managed user requests including password resets and routine troubleshooting tasks.

-Prioritized tickets based on urgency and service impact while maintaining SLAs.

-Provided high-quality customer service and escalated complex issues appropriately.

Desktop Support Technician 07/2021 to 10/2021

Leidos

_ Installed, configured, and repaired computer hardware on the NMCI network.

_ Analyzed and resolved hardware and software issues for end users.

_ Performed system upgrades, backups, and validation of operational functionality.

_ Delivered and set up computers and printers while documenting all tasks in ITSM tools.

_ Prepared end-of-life equipment for secure handling and shipment.

MAC Coordinator 03/2017 to 06/2021

Peraton

_ Set up computers and verified connectivity to the NMCI network.

_ Troubleshot and resolved workstation and network-related issues.

_ Prepared end-of-life systems for packaging and return.

_ Delivered and configured network printers for operational use.

_ Ensured all moves and installations were properly logged and tracked.

Video Teleconference Systems Coordinator 03/2016 to 10/2016

CSRA

_ Provided technical support for conference room IT and VTC systems.

_ Scheduled and managed conference room usage across teams.

_ Maintained and troubleshot VTC hardware, software, and supporting equipment.

_ Ensured operational readiness before and during meetings.

_ Supported end users with equipment setup and best practices.

Customer Service Representative 11/2013 to 03/2016

Hewlett-Packard

_ Configured hardware and software for PCs, printers, and NMCI network devices.

_ Performed onsite hardware repairs, OS imaging, and data restoration.

_ Supported laptops, desktops, mobile devices, and other IT peripherals.

_ Utilized Active Directory, HP Service Manager, and Remedy for support operations.

_ Delivered outstanding customer service in high-volume technical environments.

Education and Training

North Carolina State University United States H

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