Salesforce Administrator - 3+ Years Enterprise Experience

SRAVANI VANAPARTHI

Location: CT, USA Email: *******************@*****.*** Phone: +1-203-***-**** LinkedIn SUMMARY

Salesforce Administrator with 3 years of hands-on experience supporting enterprise-scale Salesforce environments across Service Cloud and Sales Cloud. Strong background in User Management, Security Models, and Org Configuration, with proven ability to design scalable data models using Custom Objects, Record Types, and Validation Rules to support complex business processes. Experienced in building automation with Salesforce Flows and Approval Processes to reduce manual work and improve operational efficiency. Adept at creating executive-level Reports, Dashboards, and KPIs to track SLAs and overall business performance. Known for partnering closely with stakeholders on Requirements Gathering, UAT, and End-User Training, while following Salesforce Best Practices to deliver stable, compliant, and user-friendly solutions. TECHNICAL SKILLS

• Salesforce Administration: User Management, Profiles & Roles, Permission Sets, Security & Access Control, Org Configuration

• Customization & Configuration: Objects & Fields, Page Layouts, Record Types, Validation Rules, Lightning Experience Customization

• Automation & Workflow: Salesforce Flows, Workflow Rules, Approval Processes, Business Process Automation

• Reports & Dashboards: Standard & Custom Reports, Dashboards, Report Types, Data Analysis & KPI Tracking

• Data Management: Data Import Wizard, Data Loader, Data Cleansing, Deduplication, Backup & Export

• Deployment & Environment Management: Sandbox Management, Change Sets, Testing, UAT & Production Deployment

• Business Analysis & User Support: Requirements Gathering, Stakeholder Communication, User Stories, End-User Support & Training

• Tools & Best Practices: SOQL (Basic), Salesforce AppExchange, Excel, Jira / ServiceNow, Salesforce Best Practices PROFESSIONAL EXPERIENCE

DXC Technology Feb 2025 - Present

Salesforce Administrator

• Led the Salesforce implementation for the Global Service Operations Transformation project, supporting service delivery teams by configuring Org Structure, User Access Models, and Service Cloud features aligned with enterprise standards.

• Implemented Role-Based User Management through Profiles, Roles, and Permission Sets, strengthening Data Visibility Rules and Compliance Controls across multi-region environments.

• Designed and configured Custom Objects, Fields, Record Types, Validation Rules, and Lightning Page Layouts to support ITSM Workflows and improve data consistency across service processes.

• Automated business processes using Salesforce Flows and Approval Processes to streamline Case Routing, Escalation Handling, and Service Request Lifecycle Management, reducing manual touchpoints by 30%.

• Built and maintained Standard & Custom Reports, Dashboards, and KPIs to provide leadership with real-time visibility into Service Performance, SLA Adherence, and operational trends, improving reporting turnaround time by 25%.

• Supported Sandbox Management, Change Sets, Testing, and UAT Cycles while partnering with stakeholders on Requirements Gathering, Issue Resolution, and End-User Training following Salesforce best practices. VMware Aug 2021 – Jul 2023

Salesforce Administrator

• Executed the Salesforce delivery for the Enterprise Subscription Lifecycle Modernization project, enabling global sales and renewals teams by aligning platform capabilities with Salesforce Platform, SaaS Subscription Management, and Support Operations.

• Configured advanced Sales Cloud, including Lead Management, Opportunity Stages, and Forecasting Models to support high-volume enterprise sales processes.

• Built scalable Data Model Architecture with Custom Objects, Object Relationships, and Schema Design to support contracts and renewals, increasing data traceability by 25%.

• Developed Lightning Experience Enhancements using Dynamic Forms, Record Pages, and User-Centric Layouts to improve usability for sales and customer success teams.

• Implemented Business Automation Logic using Record-Triggered Salesforce Flows and Decision-Based Routing to standardize approvals and reduce operational delays by 28%.

• Designed Enterprise Reporting Frameworks with Custom Report Types, Executive Dashboards, and Pipeline Analytics to deliver actionable insights across renewal performance.

• Led Data Governance Initiatives leveraging Data Loader, Deduplication Rules, and Validation Controls to improve CRM data accuracy by 22%.

• Coordinated Release Management Activities including Sandbox Strategy, Change Deployment, Regression Testing, and Production Readiness for quarterly Salesforce releases.

• Partnered on Business Enablement & Adoption through Requirements Translation, UAT Support, and End-User Training to drive consistent Salesforce adoption.

PROJECTS

Customer Case Management Optimization

• Implemented Service Cloud Case Management, configuring Omni-Channel Routing, Case Assignment Rules, and Escalation Rules to improve response handling for customer support teams.

• Created Email-to-Case, Quick Actions, and Macros to streamline agent workflows and ensure consistent resolution processes.

Sales Data Quality & Migration Initiative

• Executed Data Migration and Cleanup using Data Import Wizard, Data Loader, and Data Validation Rules to standardize legacy sales data into Salesforce.

• Established Duplicate Management, Field-Level Security, and Data Governance Controls to maintain long-term data accuracy and system reliability.

EDUCATION

Master of Science in Computer Science Aug 2023 – Dec 2024 Sacred Heart University, Fairfield, Connecticut GPA: 3.6 / 4.0 CERTIFICATION

Salesforce Certified Platform Developer

Contact this candidate