Remote Communications & Data-Entry Specialist Resume
Resume:
PROFESSIONAL SUMMARY
Customer success and business development professional with 10+
years in sales, account management, and client support. Experienced in both B2B and B2C roles, helping small businesses and large accounts with telecom, CRM, and digital solutions. Known for building long-term customer relationships, exceeding sales goals, and making complex technology easy to understand. Strong communicator who works well across teams and with clients at every level. ACCOMPLISHMENTS
WORK HISTORY
Business Account Manager, 08/2023 - 06/2025
ITC Solutions, Dallas, TX
Canvasser Supervisor / Account Liaison, 03/2020 - 08/2023 Field Works, Dallas, TX
Customer Outreach & CRM Specialist, 01/2019 - 01/2020 MDLinx (M3 Company), Remote
cedar hill, TX 75104
*********@*****.***
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SKILLS
CHRISTOPHER
FANNER
• Resolved product issue through consumer testing.
• Supervised team of 20 staff members.
- Managed a portfolio of small and mid-sized business accounts, offering AT&T; wireless and internet services.
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- Built lasting client relationships that led to measurable operational improvements.
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- Used CRM tools to manage pipelines, track leads, and log customer interactions.
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- Beat monthly sales quotas by 25–35% through smart upselling and bundling.
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- Partnered with internal teams to resolve issues quickly and deliver smooth service.
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• - Recruited, trained, and led outreach teams of 50+ representatives.
- Developed outreach strategies that secured new partnerships and hit campaign targets.
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• - Used clear communication to generate and nurture business leads.
• - Monitored performance and gave feedback to improve results.
• Customer Service & Support
• Sales & Business Development
• Recruiting & Training New Staff
Account Management & Client
Retention
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CRM Tools: Salesforce, HubSpot,
Microsoft Dynamics, Zendesk
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Negotiation, Upselling & KPI
Tracking
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Technical Support &
Troubleshooting
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• Written & Verbal Communication
Customer Service & Sales Representative, 03/2012 - 12/2018 AT&T, Dallas, TX
EDUCATION
Master's in Film, 05/2024
MediaTech Institute - Dallas, TX
In Progress
Bachelor's, Mass Communications, 01/2010
University of North Texas - Denton, TX
2004 – 2010
CERTIFICATIONS
LANGUAGES
English
Professional Working
- Reached out to healthcare professionals to promote digital tools and research surveys.
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- Used Salesforce to track activity and keep lead pipelines organized.
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• - Helped recruit participants for healthcare market research studies.
- Worked with marketing and product teams to align outreach with business goals.
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- Achieved high response and conversion rates through personalized follow-up.
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- Supported customers with billing, device troubleshooting, and wireless plans.
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• - Ranked in the top 10% for customer satisfaction year over year.
- Educated customers on new products and promotions, boosting retention.
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- Helped onboard and mentor new hires, improving training outcomes.
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• AT&T; Sales & Product Training
• CRM Certifications (Salesforce, HubSpot, Microsoft Dynamics)
• AED Certified
• Armed Security License Guard Card
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