Office Manager with HR & Recruiting Experience

Felicia Lopez-Harris

Stockton, CA ***** 209-***-**** **********@*****.***

Office Manager with experience in Human Resource Management, employee recruitment, training and performance with effective time management. Proven success in employee and patient relations. Seeking employment in an office with room for advancement and growth. Skills

● Multi-line Phone Systems ● Scheduling Appointments and Meetings

● Vital Signs ● Weighing and Rooming Patients

● Charting ● Electronically File Medical, Lab, PT Reports

● Background Check ● Cash Handling/Banking

● HIPAA Certified ● Phlebotomy License

Experience

Tracy Smiles, Tracy, CA - Dental Receptionist 2/2025-9/2025 Answered phones, registered new patients, scheduled and confirmed appointments utilizing EPIC, verified dental benefits, coordinated treatment plans, seated patients, took vitals, turned rooms and sterilized instruments.

Maxsim Traffic Logistics, Livermore, CA - Human Resource Manager 1/2024-1/2025 Recruited, Hired, Onboarded and began training process for new employees. Developed and implemented effective HR policies and procedures. Updated and remained in compliance with CA labor laws, workers compensation and regulations. EDD Hearings, Payroll, Benefits, Reimbursements, Work Comp audits. Managed and administered pre-employment assessments to prospective candidates, provided direction and support to all employees, addressed employee issues and concerns. Utilizing various software programs. Advanced Disability Management, Escalon, CA – Human Resource Manager 5/2004-2/2024 Successfully managed onboarding and training processes for new employees. Updated and remained in compliance with CA labor laws, workers compensation and regulations. Managed and administered pre-employment assessments to prospective candidates, provided direction and support to employees. Processed payroll, benefits and compensation administration, analyzed medical billing for accuracy of invoicing, A/P, A/R, collections, audits, aging reports, cash and sales journals, assignment of referrals. Managed Medical Case Managers Appointments and Meetings. Utilizing various software programs. Davenport Associates, Modesto, CA - Office Manager 5/1994-5/2004 Prepared daily, weekly and monthly progress reports and billings, updated calendar of appointments. Corroborate with MD, PT and other Medical Facilities for patients early return to work including Job Analysis, Job descriptions and physical restrictions. Electronically filed Medical, PT, lab reports and other medical reports. HIPAA compliant and certified. Performed accounting functions to include account reconciliation, A/P, A/R, electronic wire transfers, collections and banking. Answered, screened and transferred an average of 60 calls with professionalism and efficacy. Utilizing various software programs. Education

Franklin High School, Stockton, CA - High School Diploma Woodruff Regional Occupation Center, Stockton, CA - Medical Office San Joaquin Delta College, Stockton, CA - Business Courses Phlebotomy Training Specialist, Manteca, CA- Phlebotomy License

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