Customer Service Shift Lead Professional
Resume:
A. Janaye Nixon
Lumber City, Georgia ***** 945-***-**** *********@*****.***
PROFESSIONAL
SUMMARY
Demonstrates proven ability to meet stringent deadlines while providing exceptional customer service and upholding high-quality standards. Diligent Shift Lead with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.
WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE/STOCKING 11/2023 to 08/2025 Walmart Hazlehurst, GA
Completed cash and credit card transactions accurately using POS software.
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Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
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Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
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Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
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Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
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Scheduled and rotated staff for adequate coverage and fair distribution of workload.
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• Monitored food preparation, production, and plating for quality control. Supervised daily operations to ensure efficient service and customer satisfaction.
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Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
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Trained new team members on best practices and company policies, improving onboarding process.
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Implemented feedback mechanisms to identify service improvement areas, driving operational excellence.
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Analyzed customer feedback data to refine support strategies, increasing response effectiveness.
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Mentored junior representatives, fostering skill development and boosting team morale through guidance sessions.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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• Handled escalated calls efficiently, finding satisfactory resolutions for both AN
customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
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Analyzed customer service metrics to identify trends and develop strategies for improvement.
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• Investigated and resolved customer inquiries and complaints quickly. Trained new Customer Service Representatives on company policies, procedures, and best practices.
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HUMAN RESOURCES ASSISTANT 02/2022 to 11/2023
Dollar General Market Cochran, GA
Assisted in recruitment processes by scheduling interviews and maintaining candidate databases.
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Coordinated onboarding activities, ensuring new hires received necessary training materials and resources.
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Supported payroll administration by verifying employee hours and processing documentation efficiently.
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Maintained employee records, ensuring accuracy and compliance with legal regulations.
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OUTBOUND SALES REPRESENTATIVE(WFH) 10/2021 to 06/2022 AnswerNet United States
Developed targeted outreach strategies to engage potential clients and drive sales growth.
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Utilized CRM systems to track leads, manage customer relationships, and streamline communication.
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Executed follow-up processes for prospects, enhancing conversion rates through personalized engagement.
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Conducted market research to identify trends and opportunities, informing sales tactics and product positioning.
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Mentored junior sales representatives, providing training on effective communication and sales techniques.
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Analyzed performance data to identify areas for improvement and implemented strategic adjustments accordingly.
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Increased sales revenue through strategic cold calling and lead generation activities.
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Cultivated strong relationships with clients, fostering loyalty and repeat business.
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Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
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Implemented effective time management strategies, maximizing daily call volume and productivity.
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Leveraged strong negotiation skills to close deals beneficial to both company and customer.
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Elevated brand awareness in key markets by leading targeted outbound marketing campaigns.
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MEDICAL SUPPLIES CUSTOMER SERVICE 04/2019 to 09/2021 ASSOCIATE(WFH)
Medicare Solutions Inc United States
Resolved customer inquiries through effective communication and problem-solving skills.
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Assisted clients with Medicare enrollment processes, ensuring accurate information submission.
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Coordinated training sessions for new team members on company policies and procedures.
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Managed high-volume call traffic while maintaining quality service standards.
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SKILLS • Deadline oriented
• Client confidentiality
• Tax software proficiency
• Ethical practices
• Mathematical calculations
• Audit support
• Accounting principles
• Tax law expertise
• Organization skills
Local, state, and federal tax
returns
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• Client communication
• Verbal/written communication
• Financial statements
• Data inputting
• Quality improvement
• Payroll processing
• Tax return preparation
• Tax audit procedures
• Bookkeeping
• Income tax preparation
EDUCATION GED Ged 06/2013
Oconee Fall Line Technical College, Dublin
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