Front End Oriented Customer Specialist
Resume:
L I S M E Y G O N Z A L E Z
km
• Critical thinking
Customer Service
Problem-Solving
Time Management
Attention to Detail
Front End Coding
Problem-Solving
Computer Literacy
Project Management Tools
Administrative Support
I am experienced in years of customer service, sales, and marketing. I am currently a college student majoring in Marketing, and am strongly interested in the areas related to customer relations, business management, and the communications and advertising related to it. S K I L L S
Profile
E D U C A T I O N
G. HOMES BRADDOCK SENIOR
HIGH - HIGH SCHOOL DIPLOMA
(2019-2024)
E X P E R I E N C E
Front Desk
MASSAGE ENVY 2022-2023
Greeted and assisted visitors with a professional and welcoming demeanor, ensuring a positive first impression of the company.
Managed phone calls and emails by directing inquiries to appropriate departments and providing information as needed.
Scheduled and coordinated appointments and
meetings, maintaining an organized calendar and
ensuring timely reminders for all parties involved. Managerial Position 2023-2024
MARKETING AGENCY
Developed and executed comprehensive marketing
strategies for diverse clients, including digital
advertising, social media campaigns, and content
marketing.
Managed client relationships by conducting regular meetings, presenting progress reports, and addressing concerns to ensure satisfaction and project success. Conducted market research and analysis to identify trends, target audiences, and competitive positioning, leading to data-driven decisions and optimized campaign performance.
12030 sw 172nd st
Miami Florida
**********@*****.***
MIAMI-DADE COLLEGE -
ASSOCIATE IN ARTS DEGREE
(CURRENTLY ATTENDING)
ENVOY
Passenger Service Agent 2024- Present
Customer Service Excellence Managed passenger
check-in, boarding, and ticketing for [specific number of flights/day] ensuring seamless and on-time operations. Communication & Interpersonal Skills
Collaborated with flight crew, ground staff, and other departments to ensure prompt handling of irregular operations or delays.
Flight Check-in & Boarding Procedures
Assisted passengers with baggage handling, resolving lost luggage issues, and providing timely updates on claims.
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