Insurance Development and Management Professional

ISAAC VULUKU

Nairobi, Kenya 074******* *************@*****.***

PROFESSIONAL SUMMARY

Results-driven Sales Professional with hands-on experience in telesales, debt recovery, retail operations, and digital marketing. Strong ability to generate leads, close deals, negotiate effectively, and maintain long-term customer relationships. Target-oriented and performance-driven with a proven ability to work under pressure and meet revenue goals. PROFESSIONAL EXPERIENCE

Sales Operator – Naturavita Company (October 2025 – Present)

• Manage inbound and outbound sales calls to generate and close business.

• Identify customer needs and recommend appropriate health products.

• Follow up on leads and pending orders to improve conversion rates.

• Maintain accurate customer records and sales reports.

• Consistently work toward achieving and exceeding monthly sales targets. Debt Collector / Account Agent – Boresha Credit Services Ltd (September 2025)

• Negotiated structured repayment plans with defaulting clients.

• Achieved recovery targets through persuasive communication and follow-up.

• Maintained detailed documentation of client engagements and payments. Shop Assistant / Acting Manager – Highway Shop (2023 – 2024)

• Supervised daily retail operations and ensured smooth sales processes.

• Managed stock control and maintained accurate transaction records.

• Delivered quality customer service to enhance repeat business. Freelance Digital Marketer (2022 – 2024)

• Promoted products through social media platforms to generate online sales.

• Engaged potential customers and converted inquiries into purchases.

• Improved product visibility and customer reach.

EDUCATION

Bachelor of Education (Arts) – Machakos University (Awaiting Graduation) KCSE (B–, 2020) – St. Ignatius Mukumu Boys High School

CORE COMPETENCIES

• Lead Generation & Prospecting

• Telesales & Closing Techniques

• Negotiation & Objection Handling

• Customer Relationship Management (CRM)

• Sales Reporting & Performance Tracking

• Communication & Persuasion Skills

REFEREES

Available upon request.

Contact this candidate