Finance Manager with Delinquency & Collections Expertise

PROFESSIONAL PROFILE

A multifaceted person who possesses strong supervisory management, client service, loan underwriting, cashiering, and collection abilities. A professional with a strong commitment to the client and is focus on finding solutions to efficiently coordinate and handle diverse operations.

Skills and competencies include:

Interpersonal & Team Building Skills

Emotional Intelligence

Training & Development

Analytical and Problem Solving Skills

Microsoft Office Suites

Oral and Written Communication

Decision-Making Skills

Integrity

EDUCATIONAL QUALIFICATION:

Bachelor’s Degree in Business Administration University of the Commonwealth Caribbean

September 2016-2022

PROFESSIONAL CERTIFICATES

Jamaican Institute of Management

Supervisory Management Certificate

PROFESSIONAL EXPERIENCE

First Regional Cooperative Credit Union Limited December 2005-Present

Delinquency Officer

Monitoring delinquent accounts to ensure subsequent payments resulting from my collection efforts.

Preparing delinquency reports and journal entries accurately.

Demonstrating sound judgment when dealing with delinquent members and re-writing loans.

Ensuring that the delinquency rate of 5% is achieved.

Following up on delinquent accounts to ensure repossession and subsequent sale of seized assets.

Preparing monthly schedules and monitoring charged-off loans.

Prepare accounts for bailiff approved by legal officer/supervisor

Attend quarterly delinquency meetings chaired by directors

Branch Manager/Team Leader

Ensuring a steady increase in the number of new members enrolled at the branch on a monthly basis.

Ensuring there is a steady increase in the number of approved loans generated from the branch on a monthly basis.

Cross-selling to members’ product offerings.

Assisting in maintaining staff morale and productivity levels

Ensuring the branch’s facilities and premises are properly maintained on a daily basis, and all assets are properly safeguarded.

Supervising employees to ensure the accuracy of their work and their adherence to established policies and procedures.

Providing and ensuring an excellent service delivery track record at the branch as evidenced by a reduction in members’ complaints.

Facilitating engagement through monthly staff meetings, training sessions, and incentives at the branch.

Authorizing bank lodgments and bank statements on a daily basis

Preparing and authorizing cheque for customers

Supervising all four (4) branches in the St. Mary region

Providing timely reports to supervisor each month

Posting General Ledger transactions

Conducting intermediate and yearly appraisals

Ensuring that supervised branches meets audit standards

Loan Officer

Follow-up with members to secure all relevant documentation for submission of their loan application within the shortest possible time frame after the interview.

Ensuring submissions are approved based on my overall presentation and analysis.

Ensuring approved loans are without discrepancies.

Documenting and scoring information accurately both electronically and manually

As a result of my cross-selling efforts, members’ use of product offerings are increased

Assisting in garnering business for the branch.

Cashier Supervisor

Checking off cashiers to ensure they are balanced

Assisting cashiers to solve discrepancies

Assisting cashiers in busy periods in order to provide successful delivery

Assisting with posting payroll in a timely manner

Cashiering

Preparing bank lodgments on a daily basis

Ensuring that transactions and summary sheets are verified by the manager/supervisor.

Disbursing loans accurately.

Cross-selling to members to increase product offerings.

Assist in garnering business for the branch.

Completing all courses/programs successfully and within the stipulated deadlines, where applicable.

Life of Jamaica

Selling Life Insurance 2004-2005

U2-Connect-Digicel

Team Leader 2002-2004

Supervise staff

Ensure increased sale of phones and accessories

Interviewing new staff

Ordering products before depleted

Ensuring that goods received corresponds with invoice

Checking cashiers to ensure that they were balanced

Depositing lodgments to Commercial bank with the assistance of security

Ensuring security was always at his post

Homelectrix Furniture Store

Cashier

Collect cash from sales

Prepare Lodgment

AWARDS & RECOGNITION:

Long Service Awards

Recognition for the implementation of staff incentives for performance

Recognition for implementation of staff training to improve staff performance

REFERENCES: Available Upon Request

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